Snapfish New Zealand Reviews 

Annoying company to order from.

I ordered a couple of mugs, calendar and a keyring.

1. Really overpriced. Each item is charged shipping individually? Didn't care at the time because they were xmas gifts anyway and just wanted personalized items.

2. Shipping/tracking for the calendar and mugs is honestly the most dodgy website. Keyring arrived within a week (NZ couriers ty) which was awesome and made me think it was going to be fine. Received tracking info for the calendar and mugs. The calendar has been "in transit" for 6 days with no updates since 15/12 all I know is it's somewhere in Auckland. The Mugs had an update at 9am 20/12 saying "in transit" and then "Delivered" 20 minutes later. I have not received them.

3. Customer service is a joke. They have no contact number or email, all they have is a live chat but if your phone screen turns off it disconnects the chat and you have to redo the whole thing. I eventually got to someone after 40 minutes of being told I was first. The only thing they said is I can reorder the items FOC, which I declined because xmas is in 4 days. Requested a refund instead and then the chat disconnected?

I have ordered numerous albums and a canvas. All have been fabulously created. Yes it takes time to compile and tweak the photos but it's worth it. My first Album could have been better, but that was down to me not using all the tools provided. Will definitely be using them again. Always delivered on time sometimes earlier than expected.

A wonderful keepsake for our family reunion! I made the most of the Black Friday specials and ordered two photo books of our family gathering mid November and have just received them today 12/12/23. I couldn't be happier with the quality and with the time it took to receive them.

This is the most disgusting company I have ever tried to order from. No communication. Order has not arrived, I cannot talk, email, Facebook, or anything else way of getting hold of them What a complete rip off. Lynda

This is not the end of it I will now seek my lawyer to get my money back and will go public so all NZ people are aware of your rip off busy.

Ordered a Christmas book and they don't show you delivery date until paid for. It's expected delivery is the 27th. The website says it's in Christchurch but appears it's Sydney. I tried to cancel the order (you only have one hour from paying to cancelling) sat on their chat for 25 minutes which of course meant not able to cancel. Don't use them! Warehouse Stationery is cheaper and in NZ!

Had a promo running that was ending the day I saw it, so I rushed to take advantage late that night. The next day (literally 8 hours after I'd submitted my order) the promo had been changed to a way better one. I made contact about it to say it was pretty poor to offer something cheaper so soon, they said my order was already in production (at 8am NZT??) and wouldn't provide a credit. My argument was the 'urgency' on the website 'promo ends soon!' that turned into a better one the next day. Postage is incredibly overpriced, and SLOW! Have been waiting for an item that was shipped on 24/11/23, now 6/12/23 and still no sign. Stuff comes from China cheaper. Yet to see the quality, I'm not optimistic. UPDATE 8/12/2023: never got to see the quality as the parcel is lost somewhere. Offered to send another package, with arrival being after Dec 27th. No point when they are Christmas presents, so requested a refund instead.

Not worth the paper it’s printed on.
I ordered a puzzle, price a little over $36.
Cheap quality. The unusual plastic coating wasn’t cut properly so when undoing the puzzle the top layer of connecting pieces started to rip away from the flimsy ‘backing’.
2 stars for the photo quality and delivery time from Australia, even though I thought I was ordering from a NZ website.

I have already used the live chat. You can’t explain where my first order has gone and now a reorder to arrive on the 19th of December? I needed the order before the 19th. The original order was supposed to arrive on the 5th of December. This is terrible service DO NOT BUY FROM HERE

Poor customer service. Don't ever expect anything from them. Books are ok quality, not amazing. Sizing does differ even when ordering the same product. They do respond on the chat but it takes a while but all for no purpose if it relates to an order you've made.

Be careful, Google will tell you the website is secure, but it's not. They took my details and $ from my account and said "card has been denied". I thought it was a mistake so I confirmed the payment and it said"denied" again,but took money a second time!!

We have a canvas that is 22days late, we paid a lot of money for it and there is no obvious way to contact the company except an automated chat on their website.
Appaling customer service.
Really unhappy.

Very unhappy with Snapfish. The book I received a while ago has started falling apart after only being looked at a handful of times. All my other books have been fabulous therefore I think there is a fault with the putting together of this particular book. However they will only give a standard reply of it being outside 28 days so they won't do anything about it. So they will not accept any responsibility at all or even attempt to keep me as a customer by reprinting the book for me free of charge or even half the price I paid for it. As a business owner myself, I am disgusted with their customer service and zero attempt to resolve issues that fall outside the 28 days.

Very unhappy with snapfish . I contacted them within one hour as I forgot to add the half price code of snappy50 . The person on live chat would only deduct $10.98 off my order which was not half price ! I will not be using them again as this is very unfair .

Worst customer service, I let them know that the delivery track says delivered but I don't have the photos, first I got an email saying we will help you with that and get back to you, they NEVER got back and just close the call.

I ordered a large personalized calendar from Snapfish using the 60% discount. I am thrilled with how it turned out and with the ordering and delivery process. So quick and amazing quality. This is one of the best personalized calendars I have ever ordered and I've used quite a few services in the past. With the discount it is amazing affordability and in every other way. Thanks Snapfish for the best calendar ever. I'll be back next year.

If I could rate them zero I would!
I ordered a calendar for my family in NZ through the NZ site as I am based in the UK I thought this would be best. The order never arrived. Instead I have been told it’s ‘lost’. The tracking link is dead and apparently that’s the end of it!
This is photos of my children so I think it completely unacceptable that my order can disappear and there is no one to speak to about it. The chat system is a waste of time, I have had endless conversations with people telling me it is simply lost and they can reprint it for me… as if I would ever use this company again!! And then I’ve been told there is no customer service email address so I can speak to someone directly. How can a worldwide company function like this?!
If you value your images and would like to receive a product, stay clear of this company. I will continue to chase this up or will escalate the complaint anyway I can because I am furious photos of my children are lost in the abyss

I've used Snapfish a few years ago and was always happy with the results but what has happened?! This year I ordered the ball decorations at $17 each expecting my lovely photos to sit inside a lovely glass ball (well at the price I expected glass as farmers ones are half the price). The reality was a cheap plastic ball similar to a cheap vending machine one and a sticker slapped on the side. To say I was disappointed is an understatement as I've decided to not add them to the Xmas tree as they look so terrible. This was going to be a surprise for my son whose daughter wasn't going to be with us for xmas, now I guess I'll spend over $100 to find something that is more honoring of our fanily memories.

I ordered a round Christmas tree decoration but got a star shaped instead 🤬😡

Waste of time. I've used Snapfish in the past and been happy with the prints I've received, but these ones are grainy, and the colours are terrible, they look like they've been printed on a really bad inkjet. You've cut the heads off two of the people in the photos too. I won't be using Snapfish again, it's a waste of time and money.