I have used my two chairs about four times in 1 and half years now I noticed the support on left hand side of seat is not right and not holding seat properly slipping down frame and jamming on seat (... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought the battery operated mower, blower and trimmer package for my daughter. She wanted a lightweight, easy to use, environmentally conscious mower and the Snapper ticked all the boxes. Would sugges... See more
Great product , super easy to adjust to my height which makes it comfortable, as my yard has heaps of fence line where the mower cant get to. The edging function is great and really puts the final tou... See more
I am one happy customer with the whole process from placing my order right through to receiving my new 18v twin battery lawn mower. This mower is light and very easy to use and love the safety feature... See more
Company details
Written by the company
Snapper Australia are all about getting the job done easy, our 18 volt range of cordless lifestyle and battery powered garden products are easy to buy, easy to use, easy to store and easy to maintain. Getting it done fast and hassle free, we help you focus on what matters most, giving you more time for living.
Contact info
108 Boundary Rd, 3195, Braeside, Australia
- snapperaustralia.com.au
3.6
Average
74 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest accurate delivery time
Exactly what I ordered, accurate delivery time. Following up the the despatch time and keep updating.
April 4, 2023
Very happy with the battery that I…
Very happy with the battery that I bought. Reasonable price and I don’t have to buy whole machine.
April 13, 2023
Great service and quick delivery
April 13, 2023
Great Service
April 12, 2023
Lack of stock in the warehouse
Lack of stock in the warehouse, I ordered a battery from this website thinking it's the most trusted way to do it. When i went to buy it, it said it was for preorder and to be dispatched by a certain date. That was fine, then a few weeks go by since the dispatche date and I haven't gotten any confirmation email about it, so I emailed Snapper to query it, got told it was going to be another month until it got sent out, and another 2 weeks after that until I got it. So that day I ordered the same thing from Harvey Norman online for cheaper, and got it delivered within 2 weeks.
April 4, 2023
Reply from Snapper Australia
Dear Jenny,
I hope this message finds you well. I wanted to take a moment to touch base regarding your recent order for batteries.
Firstly, I want to express my gratitude for your business and for choosing our company as your supplier. We have been thrilled to see such a positive response to our products and we are working tirelessly to ensure that we can maintain adequate stock levels to meet the high demand.
Unfortunately, there are times when unforeseeable circumstances can cause delays in the shipment process from our manufacturers, which is exactly what happened in this instance. We understand that receiving your order later than expected can be frustrating, and for that, we are truly sorry.
I am pleased to hear that you eventually received your order and I hope that you are finding our products to be as useful as we believe they are. If you have any further questions or concerns, please don't hesitate to reach out to us.
Once again, thank you for your business and your patience during this time. We truly appreciate your support and we are committed to ensuring that your experience with us is a positive one.
Regards,
Team Snapper
Delivery has not occurred so not…
Delivery has not occurred so not understanding this “feedback” request 2+ days prior to delivery
April 4, 2023
Reply from Snapper Australia
Dear Fabiopb,
Thank you for taking the time to leave a review. We're sorry for any confusion caused by our request for feedback. Our intention was to gather your thoughts on our service, including the website experience and communication, before following up with a product review after your order had been fulfilled.
We appreciate that you may have received the feedback request before receiving your pre-ordered product. As the product you ordered was on pre-order, it's not uncommon for the feedback request to be sent before the product's arrival. We hope this clears up any confusion.
We're glad to hear that you've now received your item. We understand that the delay may have caused inconvenience, and we apologise for any frustration caused.
If you have any further questions or concerns, please don't hesitate to contact us. We value your feedback and we're committed to providing the best possible service to our customers.
Best regards,
Team Snapper.
Great service and price
March 19, 2023
Great received my product quickly
February 28, 2023
Great product and fast delivery
Great product and fast delivery. Awesome communication also
February 26, 2023
No complaints!
Item was as described and arrived within a week with free delivery...happy customer!
January 26, 2023
Prompt service and delivery
January 30, 2023
Average Experience
Ordered 2 products and received 1 product in the first delivery and for the 2nd product wasnt delivered. So had to call and received after few days. Looks like it was missed.
February 1, 2023
Reply from Snapper Australia
Dear Jvalin,
Thank you for taking the time to share your feedback with us. We want to sincerely apologize for the disappointing service you experienced, which fell short of the high standard we set for ourselves.
Please know that we take your concerns seriously, and we are committed to addressing them with the utmost urgency. We will be investigating what went wrong here and implementing new procedures to prevent this from happening again in the future.
In the meantime, we hope that you are enjoying your new toys! If you have any further questions or concerns, please don't hesitate to reach out to us via our contact form on our website.
https://snapperaustralia.com.au/pages/contact
Thank you again for your feedback, and we appreciate your business.
Kind Regards,
Team Snapper.
FAST AND EFFICIENT SERVICE.
January 15, 2023
Snapper ticks all the boxes.
Bought the battery operated mower, blower and trimmer package for my daughter. She wanted a lightweight, easy to use, environmentally conscious mower and the Snapper ticked all the boxes. Would suggest purchasing an extra battery though. 30 minute battery life is good, however a second battery would save recharge wait time if you have a sizeable lawn, or want to swap over to the trimmer.
December 30, 2022
It went for 1hour
December 18, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.