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2.1
14 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
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I bought a 3 gang plate cover plate with that didn’t work. I have reached out by email to return and no response. No one will respond to honor my return or give me return information. It’s very frustrating.
Got two of their Duplex Guidelights about a month ago. The light on one of them flickered for a couple seconds then went out after installation according to the instructions. The light on the second one didn’t even come on at all after installing it. Emailed customer support a bunch of times, not once did I ever hear back! Frustrating!!! This company SAY they stand by their products. But clearly they DON’T. They are a terrible company because they say one thing but do another. Buyer BEWARE! Now stuck with 2 LED wall outlet covers that don’t work. If I wanted just any outlet cover, I could’ve gone to Home Depot for less than half the price I paid for! The only silver lining was the fast shipping, but it means nothing when your product doesn’t work as advertised.
Do not buy the product. Super shady. Outright dishonest. Incompatible with any outlets in my home. (I did check a few things before ordering, but only saw that they were incompatible far into the trouble-shooting video.)
Trying to return, but saying my order number and zip code is not valid. Again. Super shady.
Reply from snappower.com
Hello Katie,
We are sorry to hear that your experience did not meet expectations. After reviewing the order information, we found that this purchase was placed through 40 Boxes, which is a third-party promotional partner. Because the order was not placed directly through our website, our standard return portal is unable to recognize the order number or ZIP code associated with the purchase.
Our support team has already reached out by email with troubleshooting assistance, return guidance, and the appropriate contact information for 40 Boxes support so we can help ensure this is resolved as smoothly as possible.
We strive to provide helpful support and clear compatibility guidance for all customers, and we are always happy to assist with troubleshooting and product questions whenever needed.
Sent their support team customer service team a message on Feb 23rd. Responded saying should get a response within 24 hours. March 10th and no response. If you send another message you go to the end of the queue.
Horrible company to do business with!!!! I placed an order when they were having a promotion and I was shipped the wrong style outlet plates. Their customer service lady quickly relied to me telling me she would send a return label and would create a ticket to have the correct items shipped to me. Well, the promotion ended and I never received the exchange as I was told! Now if I want to place an order again, the promotion is no longer valid! Businesses that conduct this type of business deserve to be out of business and I hope they go out of business!!!
I don’t recommend buying anything from them. Everything is of very poor quality and the customer service is terrible. Returning something is extremely difficult and at your own expense.
I ordered 5 outlet covers with a cost over $110…. After place the order, I immediately saw they the color of the outlet cover was off ( ordered ivory, actually needed lighter beige ) I immediately went to web site to correct order )5minutes after placing order) and no phone number available , had to send email to attempt to correct order! Send email on a Tuesday it’s now Thursday and no response from company! To add insult to injury I get an email notifying me they are shipping the color I do not want! Customer service is just about nil!!! Now I’m going to have to wait until order comes ( whenever that will be) and have to go through some return process for which I will be responsible for sending back with postage !!! Who knows how this is going to work out no being able to speak to an actual live person!!!! Save yourself the time, energy and money and keep the outlet covers you have …. What good is having a small business if you don’t have anyone to speak to!!! I most likely will be seeking a full refund, I do not like conducting business like this !
Outlet covers do not fit at all. Cannot test outlet covers without first taking them out of the package. Company will not take return due to open package. Scam return policy. Terrible customer service. Just buy from another company.
Reply from snappower.com
Hi there, I believe there has been a misunderstanding here. We can certainly accept a return within your 30 day return window for opened product, we just ask you to return it to the original packaging to help ensure the product arrives back to us in original/resalable condition, as our packaging is custom-made to protect the corresponding product. But again, the packaging does not have to be in original condition, just the product itself.
I don't see any record of you contacting our customer service, and this is the first time I've seen this misinterpretation of our return policy. I apologize if it wasn't clear enough on our website, but I have updated the verbiage to address your concern more directly. It now states:
To be eligible for a Return/Exchange, your product and any included components must be delivered to us in original/resalable condition, and must either be unopened or repackaged in the original packaging to help ensure safe transit back to us. Exceptions may be made if the original packaging was discarded, as long as the product is safely returned without any functional or cosmetic defects.
I hope that resolves your concern, and please feel free to reach out to our customer support team (support@snappower.com) for troubleshooting, returns and exchanges.
I was excited to get these lit outlet covers. BUT the prongs DO NOT line up with standard outlets. I attempted a return them in time, but they stated I was late. They offered a gift card, but I CANNOT USE IT because their product does not fit. I wasted $150 AND had to pay for return shipping AND no longer have them to give to a friend to use. Beware.
Reply from snappower.com
Thank you for sharing your feedback — we’re truly sorry to hear about your experience. From hundreds of internal tests and millions of customer experiences we have calculated that our outlet products have over 98% compatibility in the United States.
I looked up the details and history of your order, and it seems that you returned your product and requested a refund without an RMA, and that it was unfortunately beyond our 30-day return window. At that time, we offered an exchange as a courtesy to try a different product in your home, but the offer was declined. We then reiterated that any refund would need to be issued as a store credit, per our policy. When you let us know that you could not use the store credit, we returned your original order back to you as requested, at our expense.
We understand how frustrating this situation has been and appreciate your honest feedback. We’re always working to improve, and your input helps us do that. If you have any further questions or concerns, please don’t hesitate to reach out to us directly.
Best regards,
SnapPower Support
I purchased the switch lights, the prongs do not line up to make the connection.
You are charged for a return label when you place the order-that should be a red flag. Then you have to contact them, have the packing in original condition to return.
This company has used to be good, no longer.
Reply from snappower.com
Thank you for expressing your concerns – perhaps I can shed some light on this for you. We have a very low return rate on our website, as the majority of our inventory has over 98% compatibility in the United States. To further illustrate that point, we have over 50,000 5-star reviews on Amazon with an average rating of 4.5/5 on our products. So the compatibility issue you had is very uncommon, and I am sorry for your experience.
The shopping cart feature that you mentioned was not an attempt to charge you in advance for a return label, but rather a 3rd party Shopify tool that provides an optional Amazon-like "unlimited returns" experience – it is more like insurance, covering all shipping and replacement costs for loss, theft, wrong delivery, exchanges, returns, etc. Amazon charges monthly memberships for Prime, while this service was just an optional $1.99 offer at checkout.
I hope that helps clarify it for you. Please do not hesitate to reach out to us directly if you have any further questions or concerns. Take care, hope to hear from you again soon!
Sincerely,
SnapPower Support
Products appear to be good quality but their customer support is non-existent, I don't know where the previous reviewer saw an excellent support. Emailed (!) them 3 times to initiate an exchange and the only thing I received was a huge NOTHING!
Reply from snappower.com
Hi Christopher! Thank you for sharing your experience, I am very sorry that you were left in the dark during the holidays. I looked up your order and support history, and only one email made it through to us. There must have been some kind of technical issue at the time, because I also show a response from our team that went out to you that was blank! That might explain some of the confusion.
Regardless, fortunately I see that a return label was emailed to you on Nov 26th, which looks like it would've been shortly after this review. All of our support was delayed a bit at that time as we were just launching our holiday promos and we have a very small team here at SnapPower, but that shouldn't have affected it by more than 1-2 days.
I am truly sorry that something went awry with the communication on your order, and I hope we have an opportunity to make it up to you in the future. Take care Christopher!
SnapPower Support
This is an awesome customer service company AND the products are great. I bought their outlet nightlight cover and motion covers. I had ordered the incorrect ones and had them exchanged for the Decor ones I needed. They sent me a return label and RMA # immediately for the return and received the ones I needed within a week. The covers are exactly what I wanted. I even got a free one! It was a pleasure to deal with a company that sands behind the products they sell. They are also in Amazon. These covers are UL listed too so it complies with codes. You will love these outlet covers and Snap Power. You have to try these outlet covers! They snap on any outlet with no wires etc.
I have their lighting products throughout my home and they have all worked as expected.
Their customer service is very responsive and helpful.
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