Snap Rentals Reviews 

27,721
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and the smooth, efficient pick-up and drop-off processes that consistently make every trip completely stress-free. Travelers note that the rental vehicles are exceptionally clean, comfortable, and reliable, while the rental prices remain remarkably affordable compared to other major providers. Some reviewers were not happy with the vehicle quality, explicitly mentioning older cars with excessive mileage and noticeable aesthetic damage. A few other people also felt that unexpected extra fees and additional location charges negatively impacted their overall satisfaction with the service.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast, seamless pickup and drop-off processes... See more

Staff

People report positive experiences with staff, highlighting a friendly, professional, and welcoming... See more

Product

Consumers find product satisfaction to be high, praising the vehicles as clean, comfortable, and reliable.... See more

Price

Clients share positive opinions on price, highlighting that rates are very reasonable, amazingly cheaper... See more

Quality

Customers consistently note positive experiences with quality, highlighting that vehicles are generally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy pickup and drop-off process, and the vehicle provided was a new hybrid, which was a great plus. Overall, everything went smoothly and the car was in excellent condition. The only downside wa... See more

Rated 5 out of 5 stars

My name is Hakolo Ikitule, I have used Snap Rentals twice, and both times they have been great. Well awesome really, the attendant she was great, especially her smile, the way she spoke, and explained... See more

Rated 5 out of 5 stars

I received efficient friendly service upon collecting my rental at Auckland airport. Easy booking and competent staff. They were very busy when I arrived, with cars returning and going out for hire... See more

Rated 5 out of 5 stars

Amazing service at Snap Rental – Thank you Sabrina! The agency is fantastic with a great welcome service. We ran into some issues while picking up the vehicle, but Sabrina was incredibly helpful.... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store
  3. Car Leasing Service
  4. Leasing Service

About Snap Rentals

Written by the company

Safe, Fuel Efficient Rental Cars That Don't Cost The Earth

Snap’s range of rental cars are reliable, clean and ready to go on arrival. Whether you are renting a car for a day or looking for monthly car rental, Snap makes your car rental experience easy and affordable.

With car rental locations in Auckland City, Auckland Airport, Christchurch & Queenstown, Snap has you covered for trips all across New Zealand!

Make your booking today!

BOOK NOW

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(27,721)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst car in 25yrs

Worst car in 25yrs! Scratches all over it, key remote broken, terrible driveshaft noise when accelerating, big hold in side of gearbox can see all wires.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

From pick up from the airport to their…

From pick up from the airport to their place and from organising the rental car, these guys are awesome, they don’t talk down on you, great sense of humour and respect ,and very professional in everything they do.
Wouldn’t hesitate in recommending them to anyone.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Cheap prices

Cheap prices. Staff are friendly and very helpful. Services are amazing. Cars are always clean and ready to go.

August 31, 2026
Unprompted review
Rated 4 out of 5 stars

The car is still in good condition but needs some improvements.

The car is still in good condition, I just wish the exterior could be improved . The car needs repaint and PDR , so the car can be more attractive and fresher. Secondly, the infotainment screen frequently restarted when I was driving. It was unpleasant as I needed to see the direction. There was one time, the car stalled without known reason, but luckily the event happened when reversing in the car park.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service, Luxury Vehicle, and Great Value – Highly Recommended!

Everything, staff so friendly, very informative and attention to details which I couldn't get his name but his an humble Indian man. Your price very affordable and the vehicle is so luxury. Couldn't get this price anywhere else that goes with the vehicle provided. Excellence services and we will be definitely recommend this to all our families. I so love the free Sims that you have also provided in the office, what an excellent idea, one stop shop, get your car and get your Sim. Too good

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

The service was above and beyond and we…

The service was above and beyond and we will always use these services from here on in. The staff where absolutely amazing there is not one thing I could possibly change to make the whole process any better than what we recieved.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great choice

The staff at snap Rentals were wonderful and very helpful. My daughter organised a car through snap Rentals when she came to New Zealand last year,and had told me about them and how their prices were very good and the car she received was great for her family. The efficiency of the shuttle service was good. I will definitely be using them again and definitely recommend them.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Choose snap over any other!

Used snap multiple times now throughout New Zealand- always seamless pickup and drop-off - never had an issue, everything is as advertised.
would highly recommend and wouldn’t hire from anyone else!

August 20, 2026
Unprompted review

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