I bought this about 6 months ago and I absolutely love it. It charges quickly and is super compact. I use it almost everyday and use it to charge all my devices all at once. I haven't taken it on hol... See more
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Review summary
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Perfect for travelling home and abroad This new charger / power bank design is great. Once charged just seperate the top charging part from the battery to save space and go out sightseeing for the... See more
Company replied
I recently had an issue with my portable charger. The team at SnapWireless could not have been more helpful. I was so impressed with their timely and helpful responses to my issue. Problem sorted. Del... See more
Company replied
Having bought the original PowerPack Universal several years ago, I recently bought 3 units of PowerPack Universal 2 for myself, partner and daughter. The upgrade has so much improvements, including... See more
Company replied
Company details
Written by the company
Here to #poweryourjourney
Contact info
108-118 Marion Road , 5032, Brooklyn Park, Australia
- help@snapwireless.com.au
- snapwireless.com.au
3.5
Average
84 reviews
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the moment I contacted Snap re a…replacement for a Universal 2 Power Bank
From the moment I contacted Snap re a small problem with a cable on a Snap Universal 2 power point, as a company, they have been extremely polite, exceptionally professional and efficient, and beautifully courteous. Would recommend Snap anytime
April 16, 2026
Unprompted review
Very happy customers!
We are big fans of our SnapWireless power banks. Gail is an absolute phenomenon and her customer service is second to none. Her promptness, friendliness and professionalism is an absolute credit to her and to the business. We are very happy customers!
April 15, 2026
Unprompted review
Reply from SnapWireless
This is awesome to hear, thank you so much!
Gail will love this, I’ll make sure it gets passed on to her. She’s a legend and always goes above and beyond, so this means a lot.
Really appreciate the support and glad you’re loving the power banks 🙌
A great multi-purpose product
A great multi-purpose product - perfect for travel as it's a travel adaptor and a powerbank in one. I love that I can leave it plugged in, in my hotel room, and just take the powerbank part out with me for the day.
April 13, 2026
Unprompted review
Reply from SnapWireless
Appreciate this heaps, thanks for sharing!
That’s exactly how it’s meant to be used, plug it in at the hotel and grab the powerbank when you head out. Makes travelling so much easier.
Glad it’s been working well for you 🙌
By far the best on the market
By far the best on the market. My tracker tags and chargers were brilliant. Keeping me safe and all my devices fully charged on my recent trip to the F1 in Japan. Do your self a favour and don’t go past SnapWireless. You won’t be disappointed.
March 26, 2026
Unprompted review
Reply from SnapWireless
Love this, thank you!
Stoked to hear everything held up in Japan, especially at the F1. That’s exactly what we want, gear that just works when you need it.
Really appreciate you taking the time to leave this, means a lot 🙌
Fantastic product!
I bought this about 6 months ago and I absolutely love it. It charges quickly and is super compact. I use it almost everyday and use it to charge all my devices all at once. I haven't taken it on holidays yet but when I do I'm sure it will help me safely charge all my devices even with the country corresponding plugs that it comes with. I would highly recommend this to anyone who has multiple devices and needs something light and helpful to take around to charge on the go!
April 4, 2026
Unprompted review
Reply from SnapWireless
Love hearing this, thanks so much for taking the time to share it!
Sounds like you’re getting exactly what it’s designed for. Being able to charge everything at once without carrying a bunch of cables is a bit of a game changer. Even better that it’s become part of your everyday setup.
You’ll definitely get even more out of it when you take it overseas. The interchangeable plugs make travel a lot easier, so you don’t have to think twice about charging in different countries.
Really appreciate the recommendation, it means a lot to the team 🙌
I had a very disappointing experience…
I had a very disappointing experience with Snap Wireless. My order was marked as delivered according to Australia Post, yet I never received the parcel.
I made several attempts to contact their support team but received no meaningful response. The only interaction available was through an automated chat assistant (“Sera”), which was unable to locate my order even after I provided the tracking number and my email address.
What makes this situation particularly frustrating is that I have all the confirmation emails from Snap Wireless, Australia Post, and Shop verifying that the order was successfully placed and processed.
Overall, the lack of customer support and accountability has made this a highly unsatisfactory experience. I would expect a much higher standard of service, especially when dealing with missing orders.
March 25, 2026
Unprompted review
Reply from SnapWireless
Hi Sheryl, really sorry to hear this, I can imagine how frustrating that would be. If something is marked as delivered and you haven’t received it, that’s not a great experience at all.
It also sounds like we didn’t support you properly when you reached out, which isn’t what we aim for.
If you’re able to, please email us at help@snapwireless.com.au with your order or tracking details and we’ll take a proper look into this with Australia Post and get this sorted for you as quickly as we can.
Thanks for raising it with us, we appreciate it and will make sure it’s looked into properly.
I have bought over nine items and I am…
I have bought over nine items and I am very satisfied with all. Luggage tags for android especially. Mag power banks, keyrings portable chargers. Chargers for use overseas.
Airasound wireless Audio Adapter .
Top quality, a good selection of colours. Excellent customer service.
Thoroughly recommend Snap Wireless. I use android, Samsung, not Apple so was pleased they created devices to suit android.
March 26, 2026
Unprompted review
Reply from SnapWireless
Thanks so much for your continued support, that really means a lot to us!
Love hearing that you’ve picked up a range of products and that they’ve all been working well for you, especially the Android-compatible options. That’s something we’ve put a lot of focus on, so it’s great to see it making a difference.
Appreciate the kind words on the quality and customer service as well, and thanks again for the recommendation 🙌
Excellent light design for traveling
Excellent design ,,, small light size and love the new pink color
Recommend on next version to add longer retractable cords
March 17, 2026
Unprompted review
Reply from SnapWireless
Thanks so much for the kind words, we really appreciate it!
Glad you’re loving the design and the new pink colour, great choice.
Also appreciate the feedback on the retractable cords, we’ll definitely pass that on to the team for future versions.
Thanks again for the recommendation 🙌
Amazing powerbank
I purchased the Keychain Powerbank and I love it.
I keep it on my keychain with the car and home key because you just never know when someone’s phone is going to be low on battery and it has come in so handy especially how it has both lightning and the c cable. I highly recommend this little gadget you honestly don’t realise how often you will find yourself using it and it’s way better than those bulky powerbanks.
March 19, 2026
Unprompted review
Reply from SnapWireless
Thanks so much for the kind words, we really appreciate it!
Love hearing how you’ve been using the PowerPack Nano, that’s exactly what it’s designed for. Small, always on you, and ready when you need it most.
Glad it’s come in handy more times than expected, and great call keeping it on your keys.
Thanks again for the recommendation, it means a lot 🙌
Amazing product!
Amazing product!
I bought this for my husband for his trip to Japan! He said it was amazing! Such a great product :)
January 24, 2026
Unprompted review
Reply from SnapWireless
Thanks so much for sharing this, love that!
So glad it came in handy for his trip to Japan, that’s exactly the kind of use we designed it for.
Appreciate you choosing us as a gift as well, hope it continues to be useful on many more trips ahead 😊
ORDERED IN US
ORDERED IN US. ORDER, COMPANY WEBSITE IS NOW MIA
JUST LOST OVER $150
LAST TIME I PURCHASE ANYTHING FROM INSTAGRAM
January 28, 2026
Unprompted review
Reply from SnapWireless
We’re really sorry to hear about your experience, we completely understand how frustrating this must feel.
We’ve looked into your order and can confirm it was successfully delivered on March 16th, so it doesn’t appear that the parcel has been lost.
Once an order is handed over to the courier, delivery conditions and any delays (including weather or disruptions within US postal services) are unfortunately outside of our control.
That said, if you haven’t received the parcel despite the delivery confirmation, please reach out to our support team with your order details and we’ll investigate this further with the courier.
Power pack 2 -6in1
Power pack 2 - 6in1
This is a replacement device as my first one was eaten by the dog. Love it is accessible travel friendly
February 25, 2026
Unprompted review
Reply from SnapWireless
Thanks so much for sharing this, we love it!
Sorry to hear about the first one… sounds like even the dog approved 😅
Glad to hear the replacement has been a great fit and that it’s been travel friendly and easy to use. That’s exactly what we designed it for.
Appreciate the support!
Excellent customer service
I recently had an issue with my portable charger. The team at SnapWireless could not have been more helpful. I was so impressed with their timely and helpful responses to my issue. Problem sorted. Delight to deal with. Highly recommend this company
February 3, 2026
Unprompted review
Reply from SnapWireless
Hi Toni, this is so good to read, thank you for sharing!
Really glad we could get everything sorted for you without too much hassle. That’s always the goal.
Appreciate the kind words and the recommendation, it genuinely means a lot to the team 🤍
Bought six of these chargers as gifts…
Bought six of these chargers as gifts for friends/family and everyone is faulty. The process to replace faulty items is made difficult by the supplier, making people give up and Snapwireless makes a profit off sub-par products. Do not buy!!!
January 29, 2026
Unprompted review
Reply from SnapWireless
Hi there,
We’re really sorry to hear this has been your experience. That’s definitely not the standard we aim for, and six faulty units is something we’d want to investigate properly.
Our warranty process is designed to be straightforward so we can track issues accurately and resolve them quickly, not to discourage customers from claiming. We replace or resolve confirmed faults, and we certainly don’t profit from faulty products.
If you’re open to it, we’d genuinely like to look into this further. Please reach out to us directly at help@snapwireless.com.au with your order number(s) and a brief summary of the issues, and we’ll review this as a priority.
We take feedback seriously, especially when it’s this strong, and we’re more than happy to reassess the situation if something has gone wrong.
SnapWireless Team
Perfect for travelling home and abroad
Perfect for travelling home and abroad
This new charger / power bank design is great. Once charged just seperate the top charging part from the battery to save space and go out sightseeing for the day. The ability to charge multiple devices at once is great when you get home and plug it into to the PowerPoint for the next days adventures. The retractable charging cord is a great addition when charging and using the phone at the same time.
January 22, 2026
Unprompted review
Reply from SnapWireless
Thanks so much for taking the time to leave this review Chad. Really glad to hear the detachable design and retractable cable made travelling that bit easier. Sounds like it did exactly what it was designed for. Appreciate the support and hope it joins you on many more adventures 🔋✈️
Fantastic must-have product for overseas travel
Having bought the original PowerPack Universal several years ago, I recently bought 3 units of PowerPack Universal 2 for myself, partner and daughter. The upgrade has so much improvements, including option to have Lightening cable or x2 USB-C cables, the extendable cord, the ability to magnetically separate the units to reduce weight/size. Comes in great color options too, so we don't fight over whose charger belongs to who ! Real gamechanger for overseas travel with clever adaptors to suit whichever country you may be in. Thank you Snap for a great product !
December 14, 2025
Unprompted review
Reply from SnapWireless
Thanks so much for the kind words. We’re really glad to hear you’re enjoying the product and that it’s been working well for you.
It’s always great to hear how people are using our gear day to day, especially when it comes to travel. Appreciate you taking the time to leave a review and for supporting SnapWireless.
DO NOT BUY
DO NOT BUY! Product arrived faulty and took weeks to organise a replacement as such poor communication. Was asked to send video after video of 'fault', and then when replacement arrived it was faulty as well. Took weeks to organise a refund.
They use AI for customer support! Only when I spoke with a 'human' did the issue get sorted out! Took over 2 months to get a refund.
I paid a higher price thinking I'd get a better product, but that wasn't the case!
November 3, 2025
Unprompted review
Reply from SnapWireless
Thanks for sharing this. I’m really sorry for how frustrating this experience was, especially dealing with faulty units and a long refund process. That’s not what we want for our customers.
At the time, we were transitioning to a new support system, which led to delays and poor handovers. Since then, we’ve tightened how faults, replacements and refunds are handled so this doesn’t happen again.
I understand your frustration around communication and appreciate you raising it. If there’s anything still unresolved, feel free to reach out directly and I’ll make sure it’s looked after.
Snap wireless website over states how good the product is…
Only five star reviews on their website – and when you start looking elsewhere, the real problems begin to become apparent.
I’m in Vietnam and I need to spend my entire time propping up the charger so it will charge because it doesn’t sit in the wall properly as it’s too heavy to hold itself. It takes forever to charge and the cord is too short.
Disappointed that there is no USB port and in the end we had to buy a 1 m cable and an adapter for the appliance.
On the plus side it does actually charge the phone quite quickly – it’s recharging the adapter that takes forever!
January 10, 2026
Unprompted review
Reply from SnapWireless
Thanks for sharing your experience. I’m sorry to hear this has been frustrating, especially while travelling. That’s not what we want when the product is meant to make things easier on the road.
We understand the feedback around weight, cable length and charging behaviour, and this has been shared with our product team as it’s helpful for future improvements. I do appreciate you calling out that it charges the phone quickly once connected.
If you’d like, feel free to reach out to our help desk with a bit more detail and we can look at whether there’s a fix or option that might help while you’re away.
5-in-1 SnapWallet does not work
Purchased the SnapWallet 5 in 1 Wallet Power Bank from Westfield Marion thinking that it was a great idea but the product does not work.
- It does not stay on - switches off after one minute.
- Apple 'charge ring' does not work.
- 'Find my' does not work.
Have contacted customer support to be only answered by an AI bot demanding complex videos showing problem.
Not recommended - do not purchase their products.
January 3, 2026
Unprompted review
Reply from SnapWireless
Thanks for sharing this. I’m really sorry to hear the SnapWallet hasn’t worked as expected, especially after buying it in store. That’s understandably frustrating.
What you’re describing isn’t normal behaviour for the SnapWallet, and we’d like to properly look into it and get this sorted for you. If you’re open to it, please reach out to our help desk with your proof of purchase or head to the popup team and we’ll make sure a team member reviews the case and helps organise a resolution.
Appreciate you raising this and giving us the chance to fix it.
Bad Customer Experience
bought 2 luggage tags
1 stope working inside 3 months
request a replacment got bot responce and the a video request for a prodit to show it was not chargin or work
never got repacme or refund off
Bad Customer Experience
June 1, 2025
Unprompted review
Reply from SnapWireless
Thanks for sharing this. I’m sorry to hear about your experience, especially having the TRVLR tag stop working so quickly and not getting the replacement or refund you were expecting. That’s understandably frustrating.
We don’t want anyone left without a resolution, and this isn’t how the process should end. If you’re open to it, please reach out to our help desk with your order details so a team member can review this properly and make sure it’s sorted.
Thanks for flagging this so we can look into it properly.
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