Snaw Reviews 

360
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful design and exceptional quality of the unique mugs and cups offered here. People also mention that online ordering is very straightforward and the delicate items always arrive safely packaged. However, some people mentioned that shipping services can sometimes be slow and packages arrive much later than expected. Some reviewers were not happy with the actual product size, noting that the items are smaller than they appear in the online pictures. Additionally, a few customers expressed disappointment upon realizing the items are mass-produced overseas rather than truly handmade.

What people talk about most

Product

Users describe positive interactions with product, noting that the mugs and cups are gorgeous, well-made, and... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with brilliant items,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising timely dispatch and fast... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while the ordering process is very... See more

User experience

Reviewers mention positive feedback about user experience, noting that the mugs are lovely to look at, feel... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the travel cup, many compliments from work colleagues. Also the coasters are fantastic and will be ordering more, really good for indoor plant pots. My only critisim is from the silicone cup top,... See more

Rated 4 out of 5 stars

The products are great, brilliant quality and although on line my coffee cups and saucers looked expensive, they are not for the quality you get. My only feedback would be the speed of delivery,... See more

Rated 3 out of 5 stars

The packaging was just awful. It is amazing that the product survived. Treatment of delivery wa appalling . The product was delivered without any instructions on the best way use it. there was no... See more

Rated 5 out of 5 stars

My correspondence to Fresh Frenzy was answered the same day. They were very responsive and worked with me completely, to my satisfaction, to resolve my issue. They are professional and it's clear they... See more



Contact info

3.9

Great

TrustScore 4 out of 5

360 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

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3.9

All reviews

(360)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful mugs

Beautiful mugs. So aesthetically pleasing. It took a bit longer than I expected to get them, but it was close to the Christmas period. I'd definitely buy again

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Superb!!

Would give more stars if I could, fantastic customer service from the team ensuring I was up to date with tracking the package every step of the way.

I purchased the Smokey Gray Glass Slanted Coffee Cups With Wooden Handle, they are beautiful, such a well crafted mug that feels lovely in hand. Have already purchased more and recommended to both friends and family

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Our experience with Snaw was excellent

Our experience with Snaw was excellent. The mugs themselves are beautiful - they don't keep coffee hot, as we thought they might, but they keep cold beverages very cold, which is great. When they're not in use, they look gorgeous on the countertop. Also, in ordering, I made an error in the shipping address, but Snaw made the correction as soon as I brought it to their attention., Very pleased with our purchase and with Snaw's speedy responsiveness to us. The mugs are exactly as lovely as their photograph suggests.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was second to none

My experience was second to none. The website was so easy to navigate . Ordering the items, expected delivery dates given and payment were ease free to do and was delivered within promised time scale with care. The products arrived and wow they are absolutely stunning - they were a gift for my parents who were over the moon with the cups I purchased and have used them every day since receiving them. I will be purchasing again for sure!! Thanks very much Snaw!

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Nice gifts

Wonderful customer service!
Beautiful, unique espresso cups and quick shipping.Thank you!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

I have not revived my order yet and…

I have not revived my order yet and still waiting

January 13, 2026
Unprompted review
Snaw logo

Reply from Snaw

Hi Vern, i've just requested your contact information. Please can you provide this so we can help get this matter resolved for you. Thank you in advance and looking forward to hearing from you.

Rated 1 out of 5 stars

Buyer beware

I placed and order for a couple of vintage mugs, that are much smaller than anticipated. Photos are super deceptive. And at the same time I also ordered a pair of double wall glass mugs, and this is where the real problems started. They arrived shattered. The packaging was sub par, to say the least. Each mug was in a thin bubble wrap, which then was placed into a STYROFOAM box, then the two styrofoam boxes were placed in a regular shipping bag. No liner, no extra protection, just a good ol' regular shipping bag. So I contacted customer service immediately, to which they actually responded pretty quick. That's the only positive. However, I come to find out the mugs were being shipped from china. In that flimsy packaging. Then I asked for a full refund TWICE, and they completely disregarded my request saying they missed my request, and they already shipped out replacement mugs, which after seeing how little care they put into the packaging and how super fragile the mugs were, I did not want. So, if you decide to purchase from this company, look for all the info so you know the size of the mugs, and keep in mind where it comes from and how it's packaged, and you have to pay for return shipping. In my humble opinion, they are not worth the money or the hassle.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Cups!

The product is beautiful and they are very good about providing tracking so you know exactly where your item is. I do wish they had communicated more clearly how long it would take to ship.

January 11, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful mug!

Love the quality, handle and texture of the cup. I purchased it for my husband as he foes not like large coffee cups. This was smaller than I anticipated but would buy and 8 or 10 Oz mug in the same style. It looks "manly" to me. Great shipping texts.

December 29, 2025
Unprompted review

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