Sneaker District Reviews 5,504

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Decent shipping, but getting your refund doesn’t seem to be their priority. Been waiting for 6 weeks now and there is no response to email or other contact. I wouldn’t recommend ordering from th... See more

Rated 5 out of 5 stars

Sneakers District is a sneaker lover's dream! They offer an incredible variety of beautiful models and trendy colors. But what truly impressed me was their super-fast delivery. I ordered my NB sneaker... See more

Rated 5 out of 5 stars

All the sneakers that we liked Sneaker district had in our sizes, for myself and my wife. Their website is clear and easy to navigate. We placed an order online and received our delivery the next day... See more

Rated 5 out of 5 stars

The item is as described. Delivery is fast and as per the commitment (next day delivery). The website is easy to navigate and they accept various payment options. It is my first time buying sneakers... See more

Company details

  1. Shoe Store

About Sneaker District

Written by the company

✓ Gratis verzending vanaf €50
✓ Gratis retourneren
✓ Achteraf betalen

Bij Sneaker District ervaar je kleding en sneakers van een heel nieuw niveau. Wij groeien altijd mee met de laatste trends. Je scoort bij ons alles van klassiekers als adidas, New Balance en PUMA tot exclusieve merken en speciale releases. Sneaker District is een online winkel waar je de nieuwste kleding en schoenen kunt vinden om volledig in stijl de deur uit te gaan.

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

You'll never see your money back

Never buy at this company unless you're certain you don't need to return anything.
I'm still waiting on my 120 euro refund but they won't return any emails en nobody picks up the phone. How very convenient for them.

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

Will not get your refund back

The shipping was fast and I found shoes that were sold out elsewhere BUT as the shoes didn’t fit I sent them back (at my own expense) but 4 MONTHS and multiple mails later, I am still waiting for my 100+ euros refund.

Save yourself the hassle and don’t order at this fraudulent business. Check the reviews on Google Maps, all people complaining about not getting their refund.

October 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience! I’ve snatched a pair of sneakers of an excellent quality for pennies. My order has been dispatched the very same day and delivered within 12 hours. I’m very happy with you guys. Till soon!

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

Really bad experience

2 months ago Sneaker District confirmed that they received the package I send them back because the shoes were too big.
Since then, they did not issue any reimbursement and are ignoring all my emails

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

Never refunded returned shoes

AVOID!!!! I have returned shoes to them that dis not fit. They have sent me a message to tell me that they experienced délais with refunds. We are far past the delay, and I have sent two reminders without any reaction. Never again!!!

August 14, 2023
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service.
I purchased a pair of sneakers on 28/08/2023. They fitted too big and I sent them back right away. I got my Return notice email on Sep. 5th. Today, 19/10/2023, I have NOT yet received my refund. I have sent 6 emails and they do not reply. What a shame!

October 19, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed with Sneaker District's Nonexistent Customer Service

I am disappointed with Sneaker District and the low-quality Asics sneakers I purchased from them. Here are the key issues:

1. Inferior Quality: The shoes' soles started coming loose after a few months of limited use due to a manufacturing defect. This is unacceptable for a renowned brand like Asics.

2. Lack of Customer Support: I contacted Sneaker District on September 18th but received no response. I felt ignored and dismissed as a paying customer.

3. Unresponsiveness: I followed up on October 5th, hoping for a prompt reply, but they continued to be unresponsive. Their disregard for customer concerns frustrated me.

4. Passing the Buck: When I reached out to Asics for help, they directed me back to Sneaker District. The back-and-forth wasted my time and added to my frustration.

In summary, Sneaker District's nonexistent customer service demonstrate a lack of professionalism. I'd advise against purchasing from them.

Edit: Today is November 23rd and I still haven't received a response from Sneaker District. I do not recommend shopping with them.

Edit: Today is December 15th, and I have not received any response from their customer service yet.

September 19, 2023
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. I returned the first pair of shoes to make a size change, and since September 2, they wrote to me saying that they had received the return and were going to refund me the money, and they have not returned it to me. Several times they have told me: we are busy, we will return your money in two weeks. And the money doesn't arrive. I'm going to file a report with the police.

September 2, 2023
Unprompted review
Rated 1 out of 5 stars

NO REFUND after 3 months!

I ordered a pair of sneakers in July but they didn't fit me so I wanted to return them. I paid 12 Euros for the post and got an email a month after that they received my return but they will be late with the refund due to being understaffed. I said ok...I will wait. After almost a month I wrote back an email and asked what happened with my refund - got an automatic reply but no real reply. After 2 weeks I wrote again - no answer. It's now October, I basically did not get my money back and I am also without the sneakers. Super extra bad experience - never happened to me before!

August 8, 2023
Unprompted review
Rated 1 out of 5 stars

‼️DO NOT BUY HERE‼️The service is Bad and…

‼️DO NOT BUY HERE‼️The service is Bad and the quality of the shoes do not seem original, to receive a refund it takes months and that is why you have to harass them. I DO NOT RECOMMEND THIS PAGE, IT IS A "COMPANY" DISASTER, I returned the pair of shoes more than three months ago and they don't want to give me my money back, they play with you all the time telling you to wait and wait, they have a lot of returns but it's a farce, that doesn't even happen. A good clothing brand, what a disaster of a company if you can call it that.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

As they would say in Dutch « tweede keer, goeie keer)

This is the second time I order at sneakerdistrict.nl. The first time they seemed to have some supply chain/delivery problems. This isn’t the case anymore. I ordered it Saturday at 9PM and I got them delivered on Monday at 1PM. Which is really fast. The shoes are good looking (as shown on the website with the helpful 360° view to be more confident about your choice). Generally speaking they come from far but they have definitely improved their business!

October 9, 2023
Unprompted review
Rated 1 out of 5 stars

Want my money back!

Returned two items on August 21st, today is October 5th and I still haven’t received my refund and they won’t reply my emails, do not shop at this place, it’s a headache.

August 21, 2023
Unprompted review
Rated 2 out of 5 stars

No refund (update)

I returned my order on August 6th, and I still haven't received a refund. I've sent messages to customer service and have never received a response. Additionally, I paid for the return shipping costs.

UPDATE: 16 november, I received a mail they refund me...

October 4, 2023
Unprompted review

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