SneakerSafe Reviews 363

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

got this new air max 90’s volcano & now my other trainers are jealous lol… can’t find the trainers you are looking for? don’t worry mate, Sneakersafe gotch u **wink** will recommend Sneakersafe to all... See more

Rated 5 out of 5 stars

Good value and quick shipping…. Thanks I just wish I would get at least an acknowledgement of the 3 emails I sent over a couple of weeks using the email address, asking a couple of questions about... See more

Rated 5 out of 5 stars

Bought a pair of Yeezys and Nike sacai from this website and honestly they were top notch. I don’t even write Tammany reviews but I bought these back in October time and they’ve held up really good. I... See more

Rated 5 out of 5 stars

Highly recommend these guys. Ordered a pair of Travis Scott Jordan Low trainers, a lot of money to spend so really wanted a safe purchase. Sent WhatsApp message about the order to the number on the we... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. ordered x3 trainers (grey dunks, beetroot 95's & AF1's) and they arrived when stated. Kept me up to date and was easy to contact via watsapp. All in all a great service from a genuine buyer. I wont go anywhere else to buy in the future.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Genuine & reliable

Can’t be anymore happy with the purchase of my Jordan 4s Midnight blues! After placing my order it got delivered the next day! was a bit hesitant at first but definitely will be back to order more creps

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, and very quick delivery! Will be getting all the family more soon.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Sneakersafe

Sneakersafe .
Great service and kept me up to date with my order .
Also sneakers were awesome .
Keep up the good work

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

I asked, they provided

I asked if they could get me the New Balance x Salehe Bembury ‘Sand Be The Time’ in a UK 8 and they had them ready for me in a couple of days. Was returning a pair so just exchanged them and paid the difference, they were delivered in a couple of days. Excellent and efficient communication. Plenty of payment methods to suit everyone. Highly recommend and will be buying more trainers from these guys.

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

I made an order under the name of…

I made an order under the name of Jakaria, I’ve left several emails, several dms about an update and haven’t received any. I’m writing this down here because I don’t know what else to do. I’ve put it under 5 star review because I don’t want no tention just want to be updated about my order. Please respond! Its a gift too which I need with me before the 16th! Please respond!

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered 2 pairs of trainers for my…

Ordered 2 pairs of trainers for my Jordan mad son then ended up ordering another pair because he was very happy with the delivery ,the overall price and the quality of trainers .I would order from here again

January 31, 2023
Unprompted review
Rated 2 out of 5 stars

Unethical practises. Be careful!

SneakerSafe has a great variety of shoes, models I couldn't find anywhere else, but sadly their practises aren't ethical.

The first thing I've noticed is they deliberately misleading clients by putting cheaper prices in the search engine of their website. Once you go to the actual page of a product the prices are much higher. In my case they went from £280.00 to £350.00 for Yeezy 500 'Blush'. I was ready to ignore it BUT…

When the shoes arrived, I've tried them on once at home - they were too small, so I packed them back in triple protective packaging (as recommended) and send them back (paid by myself). When it came to the refund they unjustifiable taken off 10% (£35.00) saying "there are signs of wear to the shoe, I presume from being tried on". How am I supposed to know if the shoes fit me without trying them on?

They don't replay to emails or calls. The only way to contact them is through text. However, don't expect quick answer as they're not very responsive.

I've told them I expect the rest of my money back but never received a penny. Imagine how much money they can get by ripping people off like that! Such a shame because the products they have are great.

January 26, 2023
SneakerSafe logo

Reply from SneakerSafe

Hi Pawel,

Thank you for the review, our search engine naturally shows the cheapest price available, hence why the prices show as ‘from £xxx’; each size differs in price.

We took 10% off the refund because there was dirt on both shoes, we’d have to take time to clean them.

Rated 5 out of 5 stars

Highly recommended retailer

I just received my order from Sneakersafe and am delighted. After ordering I read some reviews. One or two had me worried to be honest but having constant communication with the retailer my concerns where put to bed. Great customer service there was a slight delay, this was communicated to me instantly. Don’t take much notice of the negative reviews.
My experience was first class

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

Air Jordan 1 Mid Light Grey

Received my Air Jordan 1 Mids from Sneakersafe today. Very happy with the product and they look great. Will order again in the future. Great customer service and quick dispatching items ordered.

January 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look