Snow And-rock 

I ordered a coat and after waiting 10 days decided to chase it up by phone.

Eventually I got a Zendesk email telling me it was out of stock and we're sorry we took so long to tell you.

They were still accepting orders on their website and on amazon at this point. I wouldn't touch em with a barge pole

Ordered a pair of skis online and chose the click and collect option at to pcik them up at my local store at time of ordering there were 8 items in stock. Was emailed six days later saying product was out of stock due to high demand, I was offered a measely 10% off my next purchase as an apology. Sent an email back to complain about the poor service and a week later I have had recieved no reply. Poor organisation and terrible customer service.

I bought a pair of ski two weeks ago, I've been writing mails since than in order to get some info about the shipment... NOTHING AT ALL! They should be forced to close their on line shop! They do not even have a customer service, really I never had expected such a poor quality service in 2015! Better WITHOUT! ABSOLUTE DISASTER!

I needed a short notice grinding of my ski bases. Phoned and got a kid on autopilot, she told me that the wait was 10 days and there was nothing they could do for me, they were so busy. Went in later to get some last minute small items, the ski service area was idle, with staff hanging about. If this is so busy, quiet must mean closed. Called another well known ski place in West London, no problem they said, just come in with your skis....

Terrible customer service. We visited the Chertsey store and the guys working there seemed helpful enough but when it can to technical questions they were clueless. They also made promices and multiple times did not get back to us. We constantly had to chase them. I seems to be a store run by kids who don't truly care about the customer only taking their money. Avoid!

I have paid almost £500 for several items and it was suppose to be delivered within a week. I did not received the parcel and they do not know what happened to parcel either (UKmail). I have called them everyday asking about the parcel and if not delivered, i requested my money back. It has been 6 days, hearing promises everyday that my parcel would be delivered the next day, it is just absolutely annoying. They never called, never apologized, tons of bs nothing else, i urge you to spend your hard earned money somewhere else, maybe buying directly from their store is better, but stay away from their online shopping. NO STAR GIVEN. TERRIBLE!

To prepare for the Snow and Rock online experience all you need to do is wind your watch back 15 years, that way no communication and being lied to on the phone by a clearly beaten and disinterested member of staff would be the norm ! It clearly states on the payment page how long your item will take to arrive but allow another day or two on top. Take your hard earned to Surfdome or one of the others who will deliver next day or withing 3 working days as is now normal. Snow and Rock were a leading player but are now completely behind the times ! Useless.

Having ordered a Canada Goose gilet online I received an email confirmation. 5 days later I had no further communication regarding the order until I recieved an email from my PayPal account informing me Snow and Rock had sent a refund. I'm assuming there must have been a problem with stock, I say assume because no-one from Snow and Rock has bothered to contact me.

My disappointment is with the dire service from the mail
order team - not the high street store.
I ordered some snowboard items over the phone. the bindings were coming from a branch, however I waited on the phone whilst the lady called the branch and confirmed the item was in stock. Having heard nothing at all for a week I telephoned and was informed the bindings were not in fact available. I requested the order be put on hold whilst I sourced bindings elsewhere. I telephoned later to request dispatch and was assured the goods would be sent that day - my order was not dispatched nor any record of my call added to the notes!
My message to Snow and Rock: review your whole customer service
cycle, from stock control through to customer communications and
fulfilment.

It shouldn't take 3 or more working days to put something in the post. If a seller on ebay can do it I would think a company like this one should be able too.

Save your money and buy elsewhere. There is never any customer service communication and no help when your order is never delivered. Just ignore the customers and keep the money. I have been waiting for almost two months and still not received my order and have had zero apologies or help in this matter. DO NOT buy from Snow+Rock. . . . . absolutely TERRIBLE TERRIBLE!!!

After having ordered a Sherpa/M Amdo Tech Jacket I tried to contact sales to see if it's possible to change/ cancel the order. While being 3 days "in process", nobody even cared to respond my mail. After 3 days, I received an email saying that the order was dispatched, which I replied asking if anyone even reads email correspondance, also, never received a reply.
The only positive out of this was that I'm certainly avoiding their services in future. On another note, the Sherpa jacket was an excellent acquisition.

Bought on various occasions, each time very good quality clothing, also excellent customer service, quick response times to emails and easy to return any unwanted items.

Have bought a number of items from Snow & Rock and never had a problem. However purchased a pair of £150 walking boots and unfortunately they didn't quite fit correctly so l returned them for a refund. Service was excellent. They have a return service called collect plus which was really easy to use. Returned the goods and three days later a had a refund on my credit card. No hassle whatsoever. Always reassuring when web sellers are as efficient dealing with returns as they are selling the goods in the first place. Would highly recommend Snow & Rock. Excellent service.

I bought an excellent Act'eryx jacket at the online shop. I live in Denmark so service, guarantee and transportation was important to me. They answer e-mails really fast and even matched the cheapest price I found online.

I would definitely recommend shopping from snow+rock. The only minus I can add is the carrier OCS Worldwide. I was lucky to be home upon package delivery, but it's difficult finding out where to pick up your delivery in case you're not home.

I spend a lot and time and money in this store. The product which I buy is top quality. They really provide brilliant mountain and climbing equipment. If you have any problems with the equipment they've supplied, they will send you a replacement free of charge to anywhere in the world. They are truly a great store one of the best!