snowcity inc Reviews 

192
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

We purchased several large teal blue double grommet panels for an area that sees maybe 2-3 hours of sun per day. Within 5-6 weeks they were completely faded on parts of the panels that were facing ou... See more

Rated 1 out of 5 stars

Florida resident. Purchased outdoor curtains for the pool cage area. Over the course of 12 months, purchased 7 of the brown 100" x 84". Curtains faded to light brown within a few months. I could... See more

Rated 1 out of 5 stars

We bought our curtains in May of last year (10months) and almost all of the curtains are losing the plastic rings that hold them on the curtain rod. We have contacted Snowcity multiple times and they... See more

Company replied

Rated 1 out of 5 stars

Trying to return curtains for a refund, I was given an address in China. ROBBERY

Company details

  1. Curtain Store

Written by the company

SNOWCITY INC is home to an exclusive assortment of top quality outdoor curtains, drapery, accessories for your patio, porch, gazebo and more. We offer an easy-to-navigate hub to an extensive, inspired array of additional outdoor-leisure products for e-shoppers of distinguished tastes. Find curtains & drapes at Snowcity. Enjoy Free Shipping & browse our great selection of curtains in every size, color, and fabric! Shop Now on our official store(https://snowcityshop.com/).


Contact info

1.4

Bad

TrustScore 1.5 out of 5

192 reviews

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1.4

All reviews

(192)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Color fades

We purchased several large teal blue double grommet panels for an area that sees maybe 2-3 hours of sun per day. Within 5-6 weeks they were completely faded on parts of the panels that were facing outward when the curtains were fully open and tied back.

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

I just want to thank Snow City

I just want to thank Snow City! What was once a pipe dream of enclosing my porch with curtains, is now a reality thanks to Snow City.
The curtains are high quality, and beautiful. Not to mention affordable.
I bought the waterproof top and bottom grommet, and hung them outside the railing to prevent billowing in on the porch during windy weather.
My customer assistant Bunny, was wonderful. My emails were answered promptly, if not immediately and I couldn't be happier.
If I had any complaint at all, it would be that some of my curtains faded in the sun. I bought black. It was the southern exposure and so I suppose that should be expected. It probably would not be an issue with lighter colors though.
I will recommend them to anyone who asks me about the curtains and passer by are always commenting on them.
I'm just so happy with them and I'm sure your experience will be the same.

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

This is the first time I purchased from…

This is the first time I purchased from Snow City. I order outdoor panels and tie backs for a patio. The ordering process was easy and my shipment was sent quickly. I received my order in less than 5 business days from the time the order was placed. One item was missing from my shipment but this was quickly addressed and the item was sent out immediately. The curtains look great! I already plan to purchase more panels and tie backs for my patio!

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Product

The product is well made and very soft to the touch. I will work well on our pergola. Highly recommend.

April 24, 2021
Unprompted review
Rated 4 out of 5 stars

On time, but minor issue, but resolved quickly

Product arrived on time, but 9-10 were correct, and one was wrong size I ordered. Contacted SnowCity and the response was quick and resolved the issue just as fast. Product has good qualities from material, to craftsmanship. No issue so far, hope to get many years out of this product.

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

I got a good water curtain from snow…

I got a good waterproof curtain from snowcityshop.
Love the fabric. Much thicker then expected. Love the color too.
Outdoor Waterproof Grommet Top and Bottom Curtains, 1 Pcs Greyish White / W52in * L108in

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

BUY A DIFFERENT BRAND

We bought our curtains in May of last year (10months) and almost all of the curtains are losing the plastic rings that hold them on the curtain rod. We have contacted Snowcity multiple times and they refuse to do anything about it. They didn't even offer a discount to buy new ones. NOTHING. They said the 45-day return window is the warranty period. Absolutely terrible that we spend around $200 and they don't even last a year. Horrible customer service. BUY A DIFFERENT BRAND

March 30, 2021
Unprompted review
snowcity inc logo

Reply from snowcity inc

Hi Ashley,

Sorry for the inconvenience.
We will improve the quality of our products and provide more convenient services.

Sincerely
Snowcity

Rated 1 out of 5 stars

I purchased the Blue and they are…

I purchased the Blue and they are already horribly faded. How does an outdoor curtain fade? Has anyone else had this experience? I’m waiting for the company to contact me.

March 27, 2021
Unprompted review
snowcity inc logo

Reply from snowcity inc

Hi Denise

Sorry for the inconvenience.
We will improve the quality of our products and provide more convenient services.

Sincerely
Snowcity

Rated 1 out of 5 stars

BAD CUSTOMER SERVICE

I ordered 4 custom panels and 2 were wrong, they said it was my mistake and they will not refund my money. BAD customer service with Lynn at the company, i have filed a complaint with the better business bureau on this company and saw that they have many other complaints filed.

March 22, 2021
Unprompted review
snowcity inc logo

Reply from snowcity inc

Dear Anthony , I've shown you the screen shots of your order details, which was clearly reflected the size you purchased. This order was placed in our system not through out payment link. So we just made the curtain size based on your instructions. Thanks

Rated 5 out of 5 stars

Excellent Waterproof Outdoor Curtains

Excellent Waterproof outdoor curtains! I bought a pair to control the wind-driven snow and rain in my side yard. Worked perfectly! They held up under 60 MPH winds without a single snag. My cats LOVE to lay in the lee of these curtains during a storm, rather than go into their heated cat houses out in the garage. I will be ordering more once I frame an area to block the view of my pool from the street. LOVE these curtains!!

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The customer support was absolutely phenomenal. I inquired about a return and was quickly responded to, by an agent named Lynn. The ordering and delivery service was quick and convenient. Moving forward, I will definitely be doing service with this company again.

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

Outdoor blackout/ water resistant curtains

I ordered unsure of what I was going to receive well let me tell you these outdoor curtains are AMAZING! Excellent Quality I do mean Excellent, they are truly water resistant & I can honestly say they have sustained they weather. I put these early December & it’s now mid March and they are still Amazing. Shipping was really fast. This review is a true review I say this bcuz I do most of my shopping online & rely on accurate reviews. Love Love Love my outdoor curtains, now that the weather is changing I’ve already ordered the outdoor sheer panels that’s due to arrive in a few days! Super excited

March 16, 2021
Rated 1 out of 5 stars

Outdoor curtains not sun friendly

Be careful with them in the sun. We purchased outdoor weather proof curtains in June of 2020 and by September they lost their color. Unfortunately Snowcity only has a one month refund policy due to bad quality.
We had curtains up before these for six years and this never happened (they finally just wore out). We really loved these curtains, the color was perfect and the material was heavy duty, unfortunately they don’t hold up in the sun, and where they were hanging was not very sunny. Maybe a few hours in the afternoon. It was more for privacy. But why have outdoor curtains if they can’t be in the sun! Also, if Snowcity knows the quality is bad, why do they sell them.

Unfortunately there is no place for me to download pictures to show you. I wonder why?

March 5, 2021
Unprompted review
snowcity inc logo

Reply from snowcity inc

Hi
Thank you so much for purchasing. We are really sorry about that. Sorry for the inconvenience. We will improve the quality of our products and provide more convenient services.
Sincerely Snowcity

Rated 5 out of 5 stars

I will always shop at snowcityshop.com They stand behind there promises

I am very pleased that i decided to purchase my outdoor curtains from snowcityshop. I had ordered the wrong size on my second order and contacted them about a exchange. Not only did they work with me to get the right size they afforded to let me keep the order that i had messed up on. Having sent them back to them earlier in the week they said no problem and they picked up the shipping coast for my new order. i will be doing more business with them and gave them a referral to a few of my family members.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful and Surprisingly Waterproof and Durable!

I finally got my curtains put up yesterday (I ordered waterproof sheers in the largest size possible) on my patio cover. I used rope and boat cleats in sort of a nautical theme, securing top and bottom of the sheers with the rope because it's quite windy. They were beautiful and, as I had hoped, they seemed to make my little patio area within the curtains lighter. It rained and was very windy last night. My furniture was perfectly dry this morning! The curtains were so light I wasn't sure they could handle the Pacific NW rain and wind, but they were perfect. I am going to buy two more for the sides. For anyone planning to do the same, I will be replacing my rope for dock line, because the rope sagged and stretched slightly when it got wet.

January 27, 2021

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