Snowcountry Reviews 2,886

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery service, often noting that products arrive quickly and even ahead of schedule. People are also very satisfied with the competitive pricing and the high quality of the products, frequently mentioning the excellent selection of gear and clothing available. The company's after-sales service is also highlighted as professional and friendly, with many consumers appreciating the helpful support. However, some customers also noted issues with the delivery process, specifically mentioning problems with certain couriers like UPS, including packages being delivered to incorrect locations or experiencing delays. A few other people also felt that the packaging could be improved, citing instances where items were not well protected.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services, frequently praising the fast... See more

Product

Consumers find products to be positive, often highlighting great quality and attractive prices. Many... See more

Price

Users describe positive interactions with price, consistently highlighting great and competitive prices... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, such as... See more

Service

Reviewers express high satisfaction with the service. Customers consistently praise the great communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Everything is perfect ! So many choices of setup skis-bindings-skins, very competitive prices, great communication with the staff for figure out a mistake I made in the delivery adress. Good job mou... See more

Company replied

Rated 5 out of 5 stars

Got a problem during payment process on a Sunday afternoon. I didn't know if my order went through and sent an email. Their customer service answered in 5 minutes and solved the issue ! The delivery w... See more

Rated 5 out of 5 stars

Thank you, it was perfect, very fast and even delivered before the weekend. At a fairly competitive price. Find a way to work things out with the Swiss customs system and it will be simply amazing.

Rated 5 out of 5 stars

Ordered already a number of times. Great selection of gear and clothes. Fast delivery with good tracking. Professional and friendly after sales service. One of the best companies I have dealt with....... See more


Company details

  1. Winter sport Store
  2. Outdoor Sports Store
  3. Ski Shop
  4. Snowboard Shop

Written by the company

Bienvenue chez Snowcountry, la meilleure boutique en ligne dédiée au Freeski et au Snowboard. Nous sommes basés dans un petit pays mais ne vous y fiez pas. Depuis plus de quatre ans, nous fournissons le meilleur matos disponible aux freeskieurs et snowboardeurs d'Europe et d'ailleurs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Shipping was fast, bindings well mounted, competitive pricing

March 17, 2026
Rated 1 out of 5 stars

So i basically lost 46chf and a good…

So i basically lost 46chf and a good week of powder for a mistake they made.
I ordered some snowboard boots, the vans infuse. After 8 days i received two left boots, of different sizes.
After notifying the mistake, they told me to send them back for a refund, so i called to ask if i would have to pay for the return process. They assured me i wouldnt and gave me an auto return coupon, which was useless as at the post office i was charged 46chf to send the parcel. Which i never recovered.
I emailed them, and they said they would look into it, i never heard from them since.
Highly do not recommend.
P.s. now their customer service saying i didn't provide order number or reply to some questions.. i have a 7 email back and forth with customer service, and as i said, after asking about the money o used to send the boots back i have no reply.
Still do not recommend👎

January 15, 2026
Unprompted review
Snowcountry logo

Reply from Snowcountry

Hi,

Unfortunately you didn't provide any order details or replied to our information request so we can't check what happened. If we've made a mistake we'll surely take responsibility and fix things. Just reach out to us at helpdesk@snowcountry.fr

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look