Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet - or it was a mfg defect - but the Uvex lid I got had a discontinuity on the side, also on clos... See more
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Easy ordering experience and immediate order confirmation including a Tracking link. I ordered goggles at a very good price for a ski holiday in 6 weeks time. The goggles are as described and I'm ve... See more
Company replied
Delivery from Europe to UK took 13 days total from ordering. Got emails informing me of eta. Genuine Falke mens ski socks arrived as described and well packaged. Would use again, just allow a week lon... See more
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I found Snowinn good for snow sport items that might not be readily available here in the UK. Delivery will of course take a bit longer but all customs issues are automatically dealt with.
Company replied
Company details
Written by the company
Snowinn stocks a large and comprehensive range of top quality clothes, equipment and accessories for both skiers and snowboarders. The online shop can ship more than 75.000 references to over 180 countries around the world, bringing top brands at low prices to skiers and boarders everywhere. The Snowinn catalogue features many of the sport’s most recognisable brands, including Salomon, Burton, Atomic and Head, as well as many others. The Snowinn team is made up of skiers and snowboarders, which means they can bring their passion and expertise to the customer. The team shares expert advice with customers who need a little guidance, ensuring that each customer gets the perfect product. Snowinn stocks skis and snowboards, as well as boots, safety gear and specialist clothing – all in the latest styles and at the best possible prices. Snowinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. Shipping & secure payment! Visit us today at www.snowinn.com
Contact info
C Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- snowinn.com
3.8
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Misleading product description and extensive returns.
Misleading product description, I bought a skiing gloves and the description did not stated they are children gloves, opened the dispute they ruled that it states that in feature, when wanted to return the item was made to buy their return label and pay £11.99 postage fee for large size envelope to uk address. However if you wanted to arrange your own postage they then offer you only to return to the Spain address to make it difficult to return.
I would not recommend to shop at this place as feels to me they are misleading people with discerption of the product and make it difficult to return.
February 9, 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Terrible company
Terrible company, terrible customer service.
I’ve placed 2 orders now and the same thing happened both times… I order enough items to justify the large delivery costs, then they cancel an item without contact despite it being in stock and available to order! Meaning I have to place another order and pay delivery costs again.
The items that do arrive take a month or more.
I’ve contacted customer services both times and no discount / free delivery code / any kind of resolution offered.
January 3, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Snow boots not marked clearly as…
Snow boots not marked clearly as children’s, nightmare and costly return process. Will never use again
February 8, 2026
Unprompted review
Reply from Snowinn
Dear Martin,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
We are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce logistics and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Please always consult the Features of the product and the description indicating that this is product for children!
https://www.tradeinn.com/snowinn/en/helly-hansen-silverton-ht-snow-boots/139131731/p
Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments.
Thanks and best regards
Price was right
Price was good, delivery a little delayed but all good. I’m happy with my purchase.
February 6, 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Perfect ski boots for cross country skiing.
I ordered a pair of ski boots for cross country skiing,
SALOMON Escape Plus. Size EU 44 2/3. They are excellent, comfortable and warm. Perfect size for me (28,5 cm).
And they were delivered on time.
February 6, 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
**AVOID** No refund in over 5 weeks
**AVOID**. Ordered a snowboard helmut for over a £100 as a Christmas present for my husband. It, was too small and as they don't offer exchange I paid for a larger helmet (another £130) and in addition paid £12 for royal mail 48hr parcel delivery to return the smaller helmet on 31st,Dec 2025. My tracking shows it was delivered on 6th Jan 2026.
Now at time of writing (6th February) they have still not processed my refund despite numerous emails to their customer support where I get same generic reply about it not having arrived yet (that's a lie) or latest that they are "registering" my parcel that was delivered on 15th January according to them. Absolutely ridiculous and dreadful service, you shouldnt have to pay for a 48hr return to then wait over a month for a refund that's still not transpired. Total scam! Avoid at all costs!!!
February 6, 2026
Unprompted review
Reply from Snowinn
Hello,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
12/02/2026 06:28:47 - Refund Amount: 94.35 GBP
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Excellent service and very good price
Excellent service and very good price. Well packaged. Will certainly order from here again
February 6, 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Poor customer service
Ordered helmet but did not receive due to delivery issue. No problem, was informed package would be returned to depot and refund would follow. At least 30 emails and 9 weeks later received refund. Disgraceful, incompetent customer service will never buy from this company again, oh and refund was £1.50 short
February 6, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
go fast ski goggles
Arrived 3 days late but just in time for ski trip. Nice goggles, they didn’t steam up but they didn’t improve my skiing or attract the attention of any influencer models.
January 29, 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
They have no idea what customer service actually is!
I placed an order, and the postage is really expensive, and it took ages to come, which I can deal with, but they removed some items from the order.
I am currently on my 7th email of asking them if the items they removed are actually in stock because it still shows as being in stock on their website.
All I want is a straight answer, but each customer service representative I deal with hasn't read any of the previous emails, so I have to start again every single email.
If the items are in stock I want them to pay for delivery because they're the ones who remove them from my order, I don't think I'm asking a lot.
If everything turns up and you have no reason to contact customer services, you'll probably be fine.
If however you need contact customer services all I'm going to say is good luck because I've had better responses from a brick wall!
January 24, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We regret to inform you that the item(s) removed from your order was due to stock issues regarding the item(s), as such our system's machine proceeded with the removal so that we can proceed with preparing and shipping your order. Any removed items will be refunded.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Bought a helmet for my daughter was a…
Bought a helmet for my daughter was a great price, great helmet and came in good time.
January 24, 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I ordered the Nidecker LT Supermatic…
I ordered the Nidecker LT Supermatic snowboard bindings for $393.99, plus $45 shipping. After checkout, I was then charged an additional $74.10 import fee, bringing my total to $513.09.
For comparison, the local price is $479.99. With Las Vegas sales tax (8.375%), that comes to about $520.19 out the door.
So after ordering internationally, waiting longer, and dealing with import fees, I saved only around $7. That’s not the deal I expected.
What’s frustrating is the site did not clearly disclose that import duties or extra charges could apply. The price looked significantly lower, but once all fees were added, the savings were basically gone.
The bindings themselves are great — but the lack of pricing transparency was disappointing. Buyers should be aware the “deal” may not actually be a deal once import charges hit.
February 3, 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Best regards
AVOID - Delivery dates aren’t to be trusted.
(65349159 )I ordered some ski goggles and a gogglesoc. I ordered on 3/1/26 with delivery scheduled for between 14-19 January. The product had still not arrived by 25/1/26 (my ski holiday) and I therefore had to buy some at the resort - very expensive! When I contacted customer service they told me I had to pay £11.99 to return them even though they had not delivered them on time. What a scam. AVOID THIS COMPANY IF YOU WANT THINGS DELIVERED ON TIME. Very poor customer service.
February 2, 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
I ordered helmet on 13/12/25 that did…
I ordered helmet on 13/12/25 that did not arrive and was informed would be returned to depot and refund would follow. After 30 emails and 8 weeks later, I have not received refund and not getting anywhere with customer service.
February 2, 2026
Unprompted review
Reply from Snowinn
Dear William,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.
25/01/2026 10:08 The shipment is being returned to sender. LL833
A refund has just been issued, you will receive the corresponding amount within the next few days.
03/02/2026 15:19:06 - Abono Sin Material importe : 93.98 EUR
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards
Great service as usual
Great service as usual. Good price compared to other vendors. Fast shipping and great products on offer.
February 1, 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I ordered a PROTEST Melton Riding…
I ordered a PROTEST Melton Riding hoodie sweater / M on January 3rd this year and the order haven’t been updated since then, it says it’s in transit to their dispatch centre and when i write to them they always have the same response. My order number is 65357779 and it has been delayed 5 times already. Initially the estimated delivery date was between 16.01 and 20.01 and now it is 05.02 and 11.02 and it will probably be delayed further. Don’t order from them because it is a scam, they sell products they don’t have. I don’t know about refunds because i didn’t request one yet.
February 1, 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
02/02/2026 02:42:14 - Cancellation amount: 410.98 PLN
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
**AVOID** 9th Dec error still not refunded by 1st FEB
**AVOID**. Ordered ski goggles as a Christmas present for my son on 9th Dec. Delivery was so delayed that they didn’t arrive in time. And when they did arrive, it turned out SnowInn had sent the incorrect size! I returned them on 7th Jan, and now at time of writing (1st February) they have still not processed my refund. Don’t be tricked by the low prices - avoid this business!!
Update - per the reply below SnowInn have made it sound like this is the first they have heard of this problem. But it is not - I have been in touch with customer services five times (and had five unhelpful replies). I do hope that someone escalates this, and it is a shame I have had to make a public review to prompt them to action.
February 1, 2026
Unprompted review
Reply from Snowinn
Hello,
We would like to inform you that a refund of 154.98 GBP was successfully processed via Adyen on 05/02/2026 at 10:46:49.
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Thank you for your attention.
Best regards,
I do NOT recommend
I do NOT recommend, definitely.
I have purchased a jacket for my daughter on the Snowinn website and have already shared my opinion with them. I have received a meaningless answer.
The jacket is terribly thin, not right for winter in Montreal. I am very disappointed. The real colour is also not the same as displayed on the website. I paid 120 CAD for the jacket and additionally 25 CAD for the duty (customs). I do NOT recommend, definitely.
Currently, it is minus 15 - minus 20 degrees Celsius here. The kids go to school, play outside. I cannot give my daughter such a thin jacket. You should really shame to advertise it as a winter jacket (with the Norway flag)!
I have placed a negative review next to this jacket in order that people may know about the issue - it has never become visible. They display only 3 reviews with 5 stars. Mine - with 1 star is not visible.
January 24, 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
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