So happy with my order! Everything looked exactly like the pictures and fit perfectly—no surprises. Delivery came even faster than I expected, and the loyalty points gave me a nice discount too. Just... See more
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See what reviewers are saying
All perfect; the custumer attention, the transport tracking, all product were perfectly packed and delivered on time.
Good and quick delivery. Item as described however I thought that Hoka trainers are a bit small fit , find return process to be a bit difficult, hence returning the item to get the refund and that to... See more
I love Blundies and to receive mine in less than a week was fantastic! I can't take them off, except to sleep. ;-) I appreciated the constant updates regarding shipping. It added to my excitement. Not... See more
Company details
About Snowleader
Written by the company
Snowleader, tu e-shop outdoor.
Snowleader ofrece venta online de equipamiento y ropa técnica para la montaña.
Descubre toda nuestra gama de esquí, esquí de travesía, snowboard, trail-running, senderismo, camping y nuestra gama lifestyle.
En el sitio se ofrecen 3 universos:
SNOW
OUTDOOR
CITY
- Más de 40.000 referencias y 500 marcas
- Un servicio de atención al cliente premium a tu servicio con expertos en productos
- Un regalo gratuito a partir de 299 euros de compra
- Entrega exprés y devoluciones posibles en 60 días
Somos apasionados del outdoor y damos lo mejor de nosotros para aconsejarte y ofrecerte productos técnicos al precio justo.
Contact info
4, Allée du Parmelan, 74370, Epagny Metz-Tessy, France
- 910 758 642
- snowleader.es
4.0
Great
6K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
So happy with my order
So happy with my order! Everything looked exactly like the pictures and fit perfectly—no surprises. Delivery came even faster than I expected, and the loyalty points gave me a nice discount too. Just a great experience from start to finish
January 22, 2026
Unprompted review
All perfect
All perfect; the custumer attention, the transport tracking, all product were perfectly packed and delivered on time.
February 22, 2026
Easy ordering and fast delivery of Skis
February 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Snowleader
Hello,
We apologise for this inconvenience, which is beyond our control.
After discussing the matter with our customer service department, we would like to inform you that we are taking the necessary steps with the carrier to resolve your delivery dispute.
The carrier is currently investigating the matter, which is taking some time. We are doing everything we can to find an appropriate solution as soon as possible.
We thank you for your patience and understanding.
Kind regards,
The Snowleader team
Package wasn’t delivered
Package wasn’t delivered. 3 weeks later no clue where it is. Difficult to get in contact with them. Poor ownership of the case. NO communication and still no solution. Bad all the way through.
February 2, 2026
Reply from Snowleader
Buenos días,
Lamentamos las molestias ocasionadas.
Nuestro servicio de atención al cliente se ha hecho cargo de su expediente, pero debido al aumento de la demanda en este periodo, el plazo de tramitación se ha prolongado. Su pedido se dividió en dos paquetes, el primero de los cuales le llegó el 6 de febrero. El segundo paquete fue devuelto al remitente, pero pudimos reenviarlo y se recibió el 26 de febrero.
Le agradecemos su paciencia y le pedimos disculpas por las molestias ocasionadas.
Atentamente,
El equipo de Snowleader
Highly recommended!
I highly recommend this website! Great prices, fast delivery, and the product was packaged with great care. I’m very satisfied!
January 16, 2026
Unprompted review
Snowleader took my money and then lied repeatedly about shipping.
They claim the order was shipped, but the tracking number they provided does not work and shows no real movement. At one point they even claimed the delivery address was changed - something I never requested. Later they admitted the package was delayed, then suddenly claimed it had arrived, and immediately forced a return instead of delivering it.
Now they are withholding my money, saying they will refund only after the package returns to their warehouse. If the carrier loses it, I am left with no product, no refund, and no timeline. This is entirely their decision, made without my consent, and at my expense.
They also posted false public statements claiming that I requested to cancel the order. This is untrue. I requested a refund only if they could not deliver. When delivery became possible, they still refused to deliver and instead blocked both the product and the refund.
This is a classic pattern: take payment, provide fake or non-functional tracking, lie about shipment status, then delay refunds indefinitely. In my experience, this behavior is indistinguishable from fraud.
Avoid this company. They take money, misrepresent shipping, and hold refunds hostage.
December 30, 2025
Unprompted review
Reply from Snowleader
Hello,
We apologise for this inconvenience, which is beyond our control.
We have already responded to your review on another platform and, as indicated by email, due to the prolonged delivery delay and your request for a refund, the carrier will return your order to the sender. This instruction was forwarded to the carrier on 07/01/2026.
We confirm that we received your request for cancellation and refund on 04/01, following the delay.
Please note that it is not possible to cancel an order that is in transit. A return to sender is mandatory so that we can receive the goods and proceed with the refund after verification in our warehouse.
We thank you for your understanding and remain at your disposal for any further questions.
Kind regards,
The Snowleader team
I received everything super quickly
I received everything super quickly! And it was the cheapest price - honestly, super happy
December 1, 2025
Paid a fortune for express DHL delivery…
Paid a fortune for express DHL delivery to ensure delivery for my son's birthday.
Didn't happen - store doesn't seem to care.
Would not use again.
November 13, 2025
Unprompted review
Reply from Snowleader
Buenos días,
Lamentamos las molestias ocasionadas durante la entrega de su pedido.
La entrega estaba prevista para el 13/11 y se le entregó el 14/11. Tras hablar con nuestro servicio de atención al cliente y como gesto comercial, le hemos reembolsado parte de los gastos de envío en la forma de pago utilizada para el pedido.
Quedamos a su disposición para cualquier otra pregunta.
Atentamente,
El equipo de Snowleader
Delivered to Spain without fuss
Delivered to Spain without fuss. I'll definitely buy from them again.
July 29, 2025
Excelente todo
July 28, 2025
A very good and efficient service
A very good and efficient service. The goods arrived quickly and in excellent condition.
July 6, 2025
Really quick & prompt deliver
Really quick & prompt deliver, kept informed every step of the way.
June 25, 2025
Very unprofessional and disappointing customer service.
I had a very poor experience with Snowleader. I returned a pair of skis with clear defects, and after weeks of silence they sent them back without explanation. They later acknowledged the issue and offered a replacement, which I accepted — but since then, no response at all. It's been over two months. Very unprofessional and disappointing customer service.
June 26, 2025
Unprompted review
Reply from Snowleader
Hello,
We regret to hear about the issues you experienced with your ski guarantee and the subsequent lack of communication.
We apologize for the delay and any inconvenience. We are looking into this to ensure it is addressed.
Kind regards,
The Snowleader Team
Always happy with Snowleader.
Products arrived on time. Great quality and great prices, too!
March 15, 2025
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