Snuggle Reviews 51

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Ordered online on a Thursday, their was a glitch with order but within a short space, the tech department had it sorted and order confirmed. I was phoned very helpful staff and mattresses delivered by... See more

Company replied

Rated 5 out of 5 stars

Very happy with my recent purchase of King divan bed bundle. Snuggle mattress is super comfy & headboard & base look great. Mark was a pleasure to deal with & communication was brilliant. Next day del... See more

Company replied

Rated 5 out of 5 stars

Spoke to a lad called Mark. He was absolutely sound and reassuring as I was weary about giving my card details on line. 2 days later I received my mattress, and I couldn't be happier. A suggestion fr... See more

Company replied

Rated 5 out of 5 stars

We were skeptics when it came to ordering online but We called Mark and he gave the reassurance we needed to hear . The product was exactly as advertised, delivered promptly and the result is a very s... See more

Company replied

Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Decoration and Interior Design Store

About Snuggle

Written by the company

Why Snuggle?

Snuggle is the inspiration of Mark Moffett, who has been in the bed business for over 25 years. Trading as The Bed Store in Dundalk, County Louth, Mark has been supplying quality beds and mattresses to the people of Louth and the surrounding areas for over two decades. Armed with all the knowledge he needed to create a successful product that would appeal to everyone on the Island of Ireland, Mark and his team wanted to create a mattress to suit everyone, and thus the Snuggle Flippable Mattress was created!

Ireland's Most Comfortable Mattress!

The Snuggle Flippable Mattress is Ireland's most comfortable mattress as it helps with back, hip, and shoulder pain, while at the same time providing comfort and breathability. With a choice between the medium side and the firm side, it’s like a dream in a box.

Risk Free Trial!

We know choosing a mattress is a commitment which is why we have a 60-night trial, so you can decide if you love it before committing.

Free Delivery!

We offer free nationwide delivery within 3-7 days!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

triple bunk bed

Just a heads up: the item is good quality, but the instructions are not detailed. The bottom section of the triple bunk bed I ordered has no space to sit, only for sleeping. That’s on me for not checking, but I assumed it would be standard. One of the wooden slats on the upper bed was broken, so we had to adjust the others to balance it. Returning it would be a hassle, so I have no choice but to keep it.

March 19, 2026
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Reply from Snuggle

Dear Chinny_51091 thanks for your feedback! Sorry the instructions were not clear for you, the enclosed instructions are standard for flat pack bunks. The space between the bottom and top section of the bunk is also standard (dimensions on our website) Please call our sales team to arrange delivery of a slat, this can sometimes happen with the natural wood grain! I hope to hear from you soon! Kind regards Team Snuggle.

Rated 5 out of 5 stars

We ordered a Carlton 4000 mattress the…

We ordered a Carlton 4000 mattress the quality of the mattress is amazing. delivery was fast took about 4 days. i will use snuggle.ie services again in the future

January 27, 2026
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Reply from Snuggle

Hi Martin, thanks for your 5 star review! Looking forward to seeing you again soon! Team Snuggle!

Rated 5 out of 5 stars

Easy purchase

Easy purchase, mattress delivered within 3 working days. Bought the flippable mattress as have bad back and it’s working out super. Very comfortable, no back pain.

February 7, 2026
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Reply from Snuggle

Hi Ciara, glad you're getting some relief and having a good nights sleep pain free! The Snuggle flippable is a great mattress for back support! Thanks! Team Snuggle.

Rated 5 out of 5 stars

Excellent mattresses very comfy

Excellent mattresses very comfy. Really good customer service, Ken and his co worker went out of their way delivering up a very steep stairs! Would definitely recommend company.. quick delivery and great communication
Valerie

February 2, 2026
Unprompted review
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Reply from Snuggle

Hi Valerie, thanks for leaving an amazing review! Glad you're happy with your mattress and our delivery team! Regards Team Snuggle.

Rated 5 out of 5 stars

Very comfortable

Very comfortable

January 29, 2026
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Reply from Snuggle

Thanks for taking the time to review your mattress Marie! Team Snuggle.

Rated 5 out of 5 stars

Unbelievable

Ordered the mattress in a panic but saw amazing reviews and decided to trust them- so glad i did.

January 13, 2026
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Reply from Snuggle

Thanks Meg! So glad we could help! Regards Team Snuggle.

Rated 4 out of 5 stars

Ordered online on a Thursday

Ordered online on a Thursday, their was a glitch with order but within a short space, the tech department had it sorted and order confirmed. I was phoned very helpful staff and mattresses delivered by Saturday morning. No issues. Follow up phone call received. Customer Service 5 star.

January 24, 2026
Unprompted review
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Reply from Snuggle

Hi Lorraine, thanks for taking the time to leave a review. Glad we kept your experience as smoorh as possible! Kind regards Team Snuggle.

Rated 1 out of 5 stars

Be very careful , before you buy check the warranty don't make the same mistake as we did.

Snuggle.ie also known as The Bed Store Dundalk.

Before you buy be very careful regarding your warranty, we have a problem with ours and Mark not willing to do anything about it , read the the reviews for the Bed Store Dundalk Before you buy as if a deal sounds too good to be true in normally is , we spent a lot of money on a bed surround and luxury mattress but now there's a problem they dont want to know and won't help us , you have been warned !!!!

January 14, 2026
Unprompted review
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Reply from Snuggle

Hi Peter, thanks for leaving your review. Unfortunately in this instance we couldn't repace your mattress as the manufacture's warranty had expired . Slight subsidence is normal given the age of your mattress. Kind regards Team Snuggle.

Rated 5 out of 5 stars

Ordered online and bunk bed with…

Ordered online and bunk bed with mattresses arrived within afew days. Quaility solid bed and great quality very comfortable mattresses at a great price! Very happy - Thank you! Amanda

November 29, 2025
Unprompted review
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Reply from Snuggle

Amanda, thanks for your review! We're glad your happy wirh your bunk bed package! Regards Team Snuggle

Rated 5 out of 5 stars

Excellent Service

Very quick delivery and super customer service. Mattress comes so compact nowadays so easy to lift upstairs. Mattress is so comfy.Thank you

November 12, 2025
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Reply from Snuggle

Hi Alison, great to hear your're happy wirh everything! Thanks for posting! Team Snuggle.

Rated 5 out of 5 stars

Great mattress and great customer service.

Shortly after I purchased the mattress I received a call to explain that due to the type of mattress the delivery could be a bit longer than advertised. It was great to be informed that there might be a slight delay without having to contact the company myself, this is good service. The evening it was delivered the driver tried to contact me but I was unavailable but this didn't stop the delivery he called to my house and messaged me to let me know.
The mattress is a flipable, medium on one side and firm on the other. I've been using the firm side and am so glad I purchased this mattress. I've been sleeping so well, a bit sorry I didn't purchase this much sooner.
This is the second mattress we have purchased as my son had already gotten a medium mattress, he is also very satisfied.
I would have no hesitation in recommending this company.

October 17, 2025
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Reply from Snuggle

Thanks Tommy, for your great review of the Snuggle Flippable 3000 series pocket sprung mattress! The Flippable is the ultimate online mattress ....decide at home the firmness you need! Sleep well! Team Snuggle.ie

Rated 5 out of 5 stars

I rang that morning to shop,to order…

I rang that morning to shop,to order mattress And lovely man voice gave me suggestion to go to snuggle and will be even cheaper.Thank you for that.And my mattress been delivered after 23 hours from ordering Wow super customers service

October 7, 2025
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Reply from Snuggle

Thanks for your review! Snuggle.ie offers excellent products at great prices! Enjoy your Dream mattress, regards Team Snuggle!

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