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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers highlight the high quality and functionality of the products, considering them a game changer. People appreciate the comfortable fit, soft fabric, and the security provided by the underwear. Consumers mention that the products feel like regular underwear, are easy to wash, and offer peace of mind throughout the day. Reviewers also value the variety of designs, sizes, and levels of absorption available. Consumers find the underwear comfortable and reliable, with some noting they are eco-friendly and help save money. People also appreciate the company's efforts towards sustainability and a good environment. However, opinions on order and customer service are mixed, with some reviewers experiencing slow responses and unhelpful AI assistance, while others praise the helpful and kind customer team.

Based on these reviews

Rated 4 out of 5 stars

I really like them, they are comfortable and they don't retain odors, I normally wear medium size in underwear but I ordered large size in this case and they fits me good. They absorb good enough.

Rated 4 out of 5 stars

Overall this is a good company, however I strongly suggest for them to have a number where people can call if there is some problem. AI assistent is not helpful at all and email communication is slow,... See more

Rated 4 out of 5 stars

The instant automated reply made me wonder if a real person actually read my message and will address my concerns, or if it was just a polite automated gesture. The service was quick, however I need t... See more

Rated 4 out of 5 stars

I don't like the fact that the company produces sustainable panties, but when I want to return them because they don't fit, I can't return them to the store in Prague in person, but I have to send the... See more

Rated 5 out of 5 stars

Amazing idea to make a woman's day more comfortable.I have very painful periods and I take lots of painkillers, drink herbal teas and do some yogas, however NOT taking care of the hygiene every 2... See more

Rated 5 out of 5 stars

Snuggs are absolutely amazing. They give me an incredible feeling of freedom. I don’t like wearing pads, and using tampons is very painful for me. On top of that, I no longer have to worry about wheth... See more

Rated 5 out of 5 stars

Great experience Especially with very heavy period. Other brands of period underwear doesn’t really do it for me. With snuggs there’s no leakage during the day and I don’t have to worry about my per... See more

Rated 5 out of 5 stars

Hey, I absolutely love how good for the environment period underwear is. Snuggs is the only brand I’ve tried and I’m very pleased with all the products I have purchased. It took me a while to realiz... See more

Rated 5 out of 5 stars

Very comfortable and reliable. Snuggs period underwear feels just like regular underwear but provides great protection without leaks. They’re soft, breathable, easy to wash, and give me real peace... See more

Rated 5 out of 5 stars

I started to use snuggs in late fourties, after my friend recomendation. I use it during my sport activities. It is very comfortable and does not limit you jn your movements. I bought some as well for... See more

Rated 5 out of 5 stars

Nice elegant underwear, not as bulky as the ones I had before. Does the job. Keeps smelling neutral, holds the fluid. Perfect!

Rated 5 out of 5 stars

The best ever panties created! I love the quality, i love the feeling, comfort, all of it! I will buy more in the future for sure! I bought the most basic black colour, cant wait to buy more styles! F... See more

Rated 3 out of 5 stars

The packaging was great and the pants felt like great quality, however they were not very plus-size friendly. the largest size is 2XL which felt tight on my size 22-24. The padding stops quite low on... See more

Company replied

Rated 5 out of 5 stars

I placed a fairly large order as snuggs came highly recommended by a few friends. Unfortunately, while the sizing guide online seemed to suggest I would need an M, when they arrived, none of the items... See more

Rated 3 out of 5 stars

My order took three weeks to arrive — ordered on 19 November, delivered on 10 December — which is far too long for a £5 delivery fee. Support wasn’t very helpful, the AI couldn’t locate my order, and... See more

Company replied

Rated 5 out of 5 stars

Im really an instant fan. So great to wear during the last days of my period. Its the first time I actually am carefree during my period.

Rated 5 out of 5 stars

I've also been a bit sceptical at the beginning and started using Snuggs ony for night or days spent at home, already few weeks back. But for about over a year now I traded my cup and use Snuggs all t... See more

Rated 5 out of 5 stars

Over the tracking link I saw that my ordered was being returned to the depot instead of going to a pickup point. I was concerned what this meant for my order and I got a swift reply giving me the opti... See more

Rated 5 out of 5 stars

Bought the tencel material underwear. It’s extremely soft. Tried different types of underwear and they work very well. Not leaked through (but I’m a low-flow type…). I’ve tested multiple brands (mos... See more

Rated 5 out of 5 stars

This company is doing everythind SO WELL. I love Snuggs so much, saved my whole perspective on menstruation. I kinda enjoy having it now, since I'm so excited to wear snuggs again every month! I even... See more

Rated 5 out of 5 stars

I got some underwear on the Black Friday sale and I had high expectations because I had seen really good reviews and I the product has exceeded my expectations! Speedy delivery and really nice packagi... See more

Rated 5 out of 5 stars

This is really the best period underwear I’ve ever had. The last ones I got from this company, I’ve had them for 2 years which is amazing. The company is doing everything for sustainability and good e... See more

Rated 5 out of 5 stars

I’m surprised at how comfortable these are! Had period underwear before but these are the best!

Rated 5 out of 5 stars

I was pleasantly surprised by the security which Snuggs provided. I’m glad that I don’t need to buy disposable hygiene products anymore. They are comfortable for everyday wear as well as for sleep. At... See more

Rated 5 out of 5 stars

The underwear Is super comfortable And im not afraid of any accident, while wearing them. And they Are also eco friendly and since they Are reusable i even manage to save some money

Rated 5 out of 5 stars

I’ve used snuggs for long time, but now I tried their classic underwear for the first time. It’s awesome, trust me, your life will be better with the snuggs.

Rated 3 out of 5 stars

The period underwear is comfortable but the quality is not good enough according to the price. The seams come loose very quickly so the whole thing will fall apart... It's a pity.

Company replied

Rated 5 out of 5 stars

Everything is perfect. I ordered Snuggs after a long time of deciding, I thought about them for several years and finally bought them. I bought several different types. The most popular for me are the... See more

Rated 5 out of 5 stars

A great product. At first I was not sure about the sizing, as the snuggs looked a bit too big, but they fit perfect and the sizing matches a 100%. The fit is great and they do exactly what they promis... See more

Rated 5 out of 5 stars

The best period underwear!❤️ Very comfortable, works as it should. Orders arrive quickly, perfectly and ecologically packed.

Rated 5 out of 5 stars

Nathalie helped me perfectly when AI failed to check the correct order for my return. She offered a great and sustainable solution to my problem :) Thank you Nathalie!

Rated 5 out of 5 stars

Love your packages. Every product, that I have ordered I was very happy with. Very comfy materials, found perfect pattern that fits perfectly. Any problems with shipping.

Rated 5 out of 5 stars

A little slow to respond (I think that was just due to how busy they were with Black Friday shipments) but dealt with my issue perfectly.

Rated 5 out of 5 stars

I bought Snuggs underwear already a few times, for me and my daughter. In one word perfect. There products, the quality, the service. I can’t mention one negative thing. Thank you Natalie and than... See more

Rated 5 out of 5 stars

Great underwear: comfortable fit, soft fabric, and no irritation. Holds its shape well after washing. Will definitely buy again.

Rated 4 out of 5 stars

good quality and works how described! it would be good to indicate how long it approx. takes to post them. It seemed a bit longer then expected.

Rated 5 out of 5 stars

I like their products, with variety of designs, sizes, levels of absorption. I know I can rely on their panties during my period. I have a couple of them and yet I would buy more if needed.

Rated 5 out of 5 stars

This is the underwear you want: comfy and reliable. They last long, even when washed a lot.

Rated 4 out of 5 stars

The second pair of panties in the same size, but these seem a little smaller to me. The quality is OK

Rated 5 out of 5 stars

They are like regular underwear, the material is comfortable and I appreciate that, unlike other absorbent ones, they are not noticeable even under tight clothing like leggings...

Rated 5 out of 5 stars

Super comfortable and surprisingly absorbent. They feel just like regular underwear with no bulk, no leaks. Easy to wash and reusable, which is a big plus. I’ll definitely keep using them and recommen... See more

Rated 5 out of 5 stars

These are the best! I had one of the first models many many years ago and did not like them and stopped using them. Then randomly I ordered 3 pairs to see if it changed and oh myy, did they i... See more

Rated 5 out of 5 stars

I was afraid of an "accident" with panties, but after first try - The bad feelings are gone and next time I won't be so nervous and will feel more confident.I bought 3 pieces. Next time I will buy 3pc... See more

Rated 5 out of 5 stars

I absolutely love my Snuggs! They are incredibly comfortable, fit perfectly, and feel very high quality. What surprised me the most is how confident and sexy I feel wearing them — even during my perio... See more

Rated 5 out of 5 stars

I am very satisfied. I bought this product again because I already had two at home and wanted more.

Rated 5 out of 5 stars

Menstruation is not a pleasant time of the month for many women. Although it is a signal of health and balance of the organism, it is also a time of restrictions. Thanks to the recommendation, togethe... See more

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Company details

  1. Underwear Store
  2. Lingerie Manufacturer
  3. Lingerie Store

Written by the company

The most advanced period underwear in Europe. Variety of absorbtions, styles and colours to support you through every day of your cycle. Comfortable. Reliable. Sustainable.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 3 out of 5 stars

Seams come loose very quickly

The period underwear is comfortable but the quality is not good enough according to the price. The seams come loose very quickly so the whole thing will fall apart... It's a pity.

December 28, 2025
Unprompted review
snuggs logo

Reply from snuggs

Hi! Thank you for your feedback!
We’re really sorry to hear about your experience.
If the product does not meet our quality standards, you can register a claim directly on our website. Please go to Returns & Exchanges and scroll down to the Claim section, where you can submit the form. Once registered, our team will review it and get back to you within a few days with a possible solution.
Kind regards,
Natalie // snuggs

Rated 5 out of 5 stars

My experience of Snuggs

Menstruation is not a pleasant time of the month for many women. Although it is a signal of health and balance of the organism, it is also a time of restrictions. Thanks to the recommendation, together with Snuggs panties, I was able to turn this period into a period of certainty and safety. I regret that I discovered them only now.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️


Very comfortable and reliable.
Snuggs period underwear feels just like regular underwear but provides great protection without leaks. They’re soft, breathable, easy to wash, and give me real peace of mind throughout the day. I love that they’re reusable and eco-friendly. Highly recommend!

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fast delivery

I got some underwear on the Black Friday sale and I had high expectations because I had seen really good reviews and I the product has exceeded my expectations! Speedy delivery and really nice packaging, with care instructions for every pair.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable products

I like their products, with variety of designs, sizes, levels of absorption. I know I can rely on their panties during my period. I have a couple of them and yet I would buy more if needed.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

my highwaist snugg is gone

I could not find fitting so i tried lots of different models. Unfortunately my model, the one that is not in the assortiment anymore, is the only one that fits me. Please bring back the high waist.

December 5, 2025
Unprompted review
snuggs logo

Reply from snuggs

Hello, and thank you for your feedback.
We’re really sorry to hear that none of the current models worked for you. We truly appreciate you sharing this with us, and we’ll pass your request for the high-waist style on to our team.
Have a lovely day!
Natalie // snuggs

Rated 2 out of 5 stars

Doesn't prevend odour

The underwear looks good and it felt nice and clean, until I noticed that is doesn't prevent odour and smell. I smelled that kind of period smell that you get through the panties and my normal pants. It was really uncomfortable.

December 3, 2025
Unprompted review
snuggs logo

Reply from snuggs

Hello and thank you for your feedback.
We are sorry to hear that your experience did not fully meet your expectations. While we are glad to know that the underwear felt comfortable and clean to wear, we understand how unpleasant it must have been to notice odour during use. Odour can be influenced by many factors such as individual body chemistry, flow intensity, and duration of wear, and the experience can vary from person to person. We truly appreciate you sharing this with us, as feedback like yours helps us continue to improve our products and set realistic expectations.
Thank you
Natalie // snuggs

Rated 3 out of 5 stars

why a change

I already had some of them, but they changed material to the worse

December 15, 2025
Unprompted review
snuggs logo

Reply from snuggs

Hello and thank you for your feedback.
We are sorry to hear that you feel the material has changed and no longer meets your expectations. We constantly work on improving our products, and feedback like yours is important to us even though changes can feel disappointing when you were happy with a previous version.
Natalie // snuggs

Rated 5 out of 5 stars

Super comfortable and surprisingly…

Super comfortable and surprisingly absorbent. They feel just like regular underwear with no bulk, no leaks. Easy to wash and reusable, which is a big plus. I’ll definitely keep using them and recommend them to others. I find upsizing for the swollen days helpful and normal sizing for light days.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I was afraid of an "accident" with…

I was afraid of an "accident" with panties, but after first try - The bad feelings are gone and next time I won't be so nervous and will feel more confident.I bought 3 pieces. Next time I will buy 3pcs again and a leak-proof bag, so I can change the panties if necessary when I am not at home.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I was extremely satisfied with the customer service I received. Andrea handled my inquiry with great professionalism and efficiency. I especially appreciated how quickly everything was resolved and her kind, friendly approach. Highly recommended!

December 19, 2025
Unprompted review
Rated 4 out of 5 stars

The instant automated reply made me…

The instant automated reply made me wonder if a real person actually read my message and will address my concerns, or if it was just a polite automated gesture. The service was quick, however I need to change the products for a bigger size.

December 17, 2025
Unprompted review
Rated 2 out of 5 stars

Why the AI?

The worker I was in contact with was excellent, but the AI-generated responses were so useless. I would rather wait to communicate with a real person than get a message saying that my message has been received and is being moved to a person... it seems like such a waste to even write this, just clogging my inbox

December 17, 2025
Unprompted review
snuggs logo

Reply from snuggs

Hello and thank you for your feedback.
We truly appreciate you sharing your honest experience, and we are glad to hear that the colleague you were in contact with was excellent. We are sorry that the AI generated messages felt frustrating and unhelpful to you. Our AI colleague is designed to handle and succesfully resolve most incoming messages on her own, which allows us to reply much faster overall given the very high volume of emails we receive. Only cases that require special attention or more are forwarded to us, our human team members.
We appreciate you sharing your experience!
Natalie // snuggs

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