Snusdirect Reviews 

8,347
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, consistently reasonable prices, and the extensive selection of quality smokeless products available on the webshop. Consumers consistently appreciate the secure packaging, responsive communication, and the simple, seamless process of placing online orders without encountering any major complications. However, some people mentioned frustrating issues with delivery delays, extended transit times, and poor handling caused by the external courier service. A few reviewers also noted occasional problems with missing tracking updates, unresponsive customer support, or damaged packaging during international transit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality and variety, highlighting the wide range of... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are fair, very reasonable, and often cheaper... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You will always get a fair price. Regarding the free shipping within, it's even a good price. As this might be the most important aspect for most people, I really want to praise again the fabulou... See more

Company replied

Rated 5 out of 5 stars

I placed the order quickly, and I can say it arrived super fast. Ordered on Saturday, and it was already in Lithuania by Tuesday. All products arrived intact, within their expiration dates, and the gi... See more

Company replied

Rated 5 out of 5 stars

Product was ordered on Jan 9th and dispatched within 24-48 hours. Then UPS took 4 working days for delivery to Lux. Product was received as ordered. Pretty smooth experience. Will order again. Hope th... See more

Company replied

Rated 5 out of 5 stars

quick to send, quality of products is the same as the shelves (some good, some old, really depends on the brand and how much gets moved) but oackaging is pristine

Company replied


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Buy tobacco free snus and nicotine pouches on Snusdirect.eu. Secure payments. Fast deliveries and good prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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4.4

All reviews

(8,347)

1,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best prices

Best prices, fast shipping!! The best

May 22, 2026
Snusdirect logo

Reply from Snusdirect

Thanks for the review!

Rated 5 out of 5 stars

Keep Up the Good Work :)

For me, this shop was definitely the right choice. Shipping was straightforward and fast. The only delay was the fault of the delivery service. I will definitely order again.

May 5, 2026
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Reply from Snusdirect

Thank you for your great feedback! 😊

Rated 5 out of 5 stars

Wide variety of pouches

Wide variety of pouches. Good reward system. Fast communication with support.

November 12, 2025
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Reply from Snusdirect

Thank you for your kind feedback! 😊 We’re happy to hear that you’re satisfied with your experience with us.

Rated 5 out of 5 stars

fast

on time delivery

April 21, 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your feedback! Glad to hear that you are happy with the fast delivery :)

Rated 5 out of 5 stars

Fast and Flawless

Repeat customer here! I've placed several orders and the experience is always the same: fast shipping and perfect fulfillment. Never had a single issue. This is how online shopping should be!

June 26, 2025
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Reply from Snusdirect

Thank you for your kind review!

Rated 1 out of 5 stars

Terrible because UPS

Terrible because UPS! Not your fault but big problems with the delivery in Portugal!

April 7, 2026
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Reply from Snusdirect

Thank you for the feedback! Please contact our customer support so that we can look into it!

Rated 5 out of 5 stars

Awesome

Goooooooooooooooodddd

April 8, 2026
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Reply from Snusdirect

Thanks a lot!

Rated 3 out of 5 stars

Checkout failure and security concerns in your website

There is an issue with your website, when we reach checkout we have this error:
"This shipping method is currently unavailable. If you would like to ship using this shipping method, please contact us"
Just show this to your IT guy and it will make sense to him.

April 14, 2026
Unprompted review
Snusdirect logo

Reply from Snusdirect

Thank you for your message! We will forward the information to our IT department.

Rated 5 out of 5 stars

Very easy

Very easy. Great selection. Fast delivery.

April 6, 2026
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Reply from Snusdirect

Thank you! We are glad to hear that it arrived fast.

Rated 5 out of 5 stars

Very good selection

Very good selection, good prices, and great customer support. There was some issue with UPS losing the package and Snusdirect quickly resolved it!

February 2, 2026
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Reply from Snusdirect

Thank you for your feedback!

Rated 5 out of 5 stars

Great service!

The prices are fair and they managed to solve an issue quickly.

Shoutout to Dorte for arranging the delivery directly to my house instead of to a pick up point!

April 7, 2026
Unprompted review
Snusdirect logo

Reply from Snusdirect

Thanks for the review!

Rated 5 out of 5 stars

Just Easy and Simple

Easy and simple, "look what we have, take what we have and get it"
Order was proceeded fast, arrival was also fast.

March 31, 2026
Snusdirect logo

Reply from Snusdirect

Thanks for the review!

Rated 1 out of 5 stars

Firstly

Firstly, I haven't received the product, and the delay is very long and unacceptable. You didn't adhere to the timeframe you mentioned; that was just for promotion, 2_6 days, just a lie.

March 30, 2026
Snusdirect logo

Reply from Snusdirect

Hello!

we are very sorry for the inconvenience. Unfortunately, your package could not be shipped due to an incomplete address.

Best regards,
Elise
Snusdirect.eu

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