Snusline Reviews 9,350

I place a second order and there was no problem, nice site

A real mess, and they deleted my first review.. so at the bottom line i payed 120 euros for an order that usually came after a month, but this time this order never arrived, they told me from snusline that it must be held by the greek customs but i called and they had nothing held there for me, on my first order at snusline i had a tracking number and watched my order all the way. But on this one they told me that my country doesn't have a tracking number even when they gave me that on my first order...so in the end i lost 120 euros and the only think i got as an answer is that the order left their store.. will definitely not buy again from this site cause my money and the hours i spent working to get them is worth a bit more than an answer like that

Guys, this is my second review about snusline. I was also satisfied in my first one, but I must write my new experience. The postal service lost my last 2 snusline orders (they have difficulties in the staff because of covid), and I wrote my problem to snusline. My maximum expectation was a reply email that they sorry for my loss but it was not their fault (which is true).
BUT they sent me a coupon which covers my 2 lost order!
Thank you very much!

Package never received since more than half a year now and customer service is not even replying anymore! This is completely unacceptable

Really good customer experience!! Thanks

Good company, just never know when/if you are going to receive your order. I understand that when shipping things across the world it can be difficult sometimes, but majority of the answers I see from customer service are pretty much "we don't know what happened to the order and don't have much information for you". Considering some people are spending hundreds of dollars on their products, I think its a pretty bad answer. Like I say, good company that I have a had great experiences with, just hard to recommend them to someone when you have no idea if the package will even get to you. Its hard for me as a buyer to spend more than 20$ on this site out of fear for not getting the product I spent money on.

I just got told my order number 100401659 can take few months. Of course I have an attitude. I mean that's criminal. I could walk to Sweden and buy it myself in few months. Do not recommend.

Order and payment more than 2 months ago. Nothing received, my order has meanwhile been deleted from my account! Clear case of fraud!! ! !

It's 2 months since my order, nothing's arrived yet. I'm giving up my chance of the delivery.

E: the delivery came after almost 4 months, which is quite far from "fast delivery", half of it was after "best before" date.

I ordered on 29 th april and I didn't received nothing. Can you check my command ? #100384891

I ordered nearly 3 months ago and haven’t received anything yet! One month ago the customer service said they inform me where my snus is, till today nothing!
155€ in the trash, I am so pissed and will never order again at this site!!!
Also i asked if it is possible to send my snus again or to hand back my money, surprise surprise, no clear answer!!

# 100377860

Keine Bestellung mehr bei Snusline, € 180,- bezahlt und seit Monaten keine Lieferung.
Kann nur jedem empfehlen nicht mehr dort zu bestellen. Fake Tracking für die Order.

Hier die Antwort von Snusline:
Thank you for your email.

First of all, we would like to take the opportunity to thank you for your business and your ongoing loyalty to Snusline. Ensuring customer satisfaction is our number one priority.
As you may already be aware, we are experiencing major delays in shipping to Austria. Rest assured that we are testing different strategies to fix this problem so we can continue to service you the way we always have in the past. In the meanwhile, our customer service team is working tirelessly to answer all your questions and leave no inquiries unanswered. At the present moment, we are still accepting orders from Austria. However, until further notice, Snusline must withdraw responsibility for the timely arrival of any deliveries to Austria and any orders shipping to Austria are at the buyer's own risk.
Please accept our sincere apologies for any inconveniences this situation may be causing.
We hope to be in touch very soon with some good news.
Your team at Snusline.

When large parts of my original order did not arrive, customer service was quick to resend the full order. Five stars for the good service, despite the time it took to finally get the order.

After several successful purchases, the last one never arrived. It took 11 months(!) and 16 emails(!) to get my money back. The customer service was helpless. Don't recommend them.

#100379624 #100379624
I am really pissed off. I have ordered on the 5 March 2021, (n°100379624 ) and my order is still blocked. I have payed this order 144€ with 25€ of fast delivery, and I’m still waiting for it !
Oh yes I had only one information, my package was blocked at Customs, but there was no way to contact the delivery man. Besides which delivery person should contact us ???
But again, it's strange, I can't even contact SNUSLINE anymore! They have not responded to any mail since !!
I've waited 2 month since my order. I cannot wait anymore.
CONTACT ME ! ...

I ordered with fast 3-5 day delivery and still my tracking says it has left the customs Off country Off origins.
0/5 would not recommend
Its been almost 2weeks.

100379135 this was my order. It is not possible to write to the customer service. The last replay was that the order will arrive in a few days. I was waiting for the order since 2,5 month. Very bad service. I will give it to the laywer.

I write this review in hope of getting into contact with the customer service as the support on their page does not work. I have ordered with them on many occasions without a problem. Now, its been well over a month and still nothing. The tracking number supplied does not work either. Please give me an update.

Order: 100381925

Didnt receive any snus and when i try to contact the support it just says "error try again later"

I get my order on time. Very god service and I definitely rekommend .