SnusMe.io Reviews 3,664

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range, quality, and competitive pricing, often finding it more affordable than local options, even with shipping and import fees. The ordering process is described as easy, and many appreciate the fast delivery, with packages often arriving quickly from Sweden to various countries, including the US and Canada. The company also handles customs and imports, ensuring a smooth experience for most, and provides good product support when issues arise. However, some customers also noted issues with shipping carriers like FedEx and UPS, leading to delays, lost packages, or damaged goods upon arrival. There were occasional reports of packages being partially opened or missing items, and a few instances of orders being held up in customs for extended periods.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Product

Reviewers mention positive feedback about product, highlighting the great selection, variety, and quality.... See more

Order

Clients share positive opinions on order, with many reviewers reporting successful and easy ordering... See more

Price

Reviewers highlight positive aspects of price, often finding products to be cheap, fair-priced, and offering... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have genuinely been amazing ! Many successful orders, Sales, prices, product range, quality, the whole experience has been top notch. Enjoyed thoroughly. Its unfortunate the site has been shu... See more

Company replied

Rated 5 out of 5 stars

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more

Company replied

Rated 5 out of 5 stars

if i could give 100 stars i would. this is the best company for shipping to the US and they deal with all the customs and imports for you and if there are any problems they take care of you i have ord... See more

Company replied

Rated 5 out of 5 stars

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more

Company replied


Company details

  1. Tobacco Shop
  2. e-Commerce Service

About SnusMe.io

Written by the company

SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.

Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.

SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.

For support, order questions, or tracking help, contact us at support@snusme.io.

SnusMe.io is intended only for adults of legal nicotine age.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast! My favorite.

Fastest shipping to the U.S of the four companies I’ve ordered from. Great selection.

April 15, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Being the fastest out of four is a title we'll happily take. Glad the selection meets your needs too. Thanks for the review!

All the best,
SnusMe Team

Rated 5 out of 5 stars

My favorite snus retailer

Pouches were fresh and well packed as always. Shipped fast and support was quick to respond and assist with my issues with FedEx being FedEx.

April 10, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad the pouches arrived fresh and that the team could help you navigate the FedEx side of things. Thanks for the kind words!


Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Fast shipping to an area notoriously slow. Wish they had more selections but they have good sales. Would recommend using them. I quit already though so no reason to go back haha

January 10, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad we could deliver quickly even to a tricky area. Congrats on quitting, that's a big deal. Thanks for the kind words and for recommending us.

All the best,
SnusMe Team

Rated 1 out of 5 stars

I ordered it on the 3rd on this website…

I ordered it on the 3rd on this website since it said it would be here in 1-3 days. Turns out I didn’t get it until the 13th. I ordered 4 xpct zyn cans and one of them had a crack on the side of it and is contaminated with god knows what. So that 1 can went in the garbage.

April 13, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We're sorry about both the delay and the damaged can. That's definitely not the experience you should have. Please reach out to us at support@snusme.com with your order details and we'll get this taken care of for you.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Wonderful product support

Wonderful product support. Responds quickly to emails. I was using Velo 9mg here in the USA. I wasn’t satisfied with them, too many inconsistencies. The Icebergs are soft and full, extremely potent. I only use a few a day and they are long lasting. The mint tastes great! Thank you Snusme!

March 26, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really glad you found a product that works better for you. It's great to hear the Icebergs are delivering the consistency and quality you were looking for. Thanks for the kind words about our support team too, we appreciate your support.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

Great customer service

I emailed about a shipping problem and they helped me even though it wasn’t their fault.

December 11, 2025
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad we could help out. Even when things are out of our hands, we always want to do what we can. Thanks for sharing your experience.

Best,
SnusMe Team

Rated 3 out of 5 stars

Something about these ain't quite…

Something about these ain't quite right, they look like zyn but don't seem last or have the same amount of nicotine and been using zyn 3mg for years

April 9, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We understand the concern. There might be slight differences in moisture levels and composition between the Swedish and US versions of Zyn, even at the same nicotine strength, which could affect the experience. It's also possible that your tolerance has shifted over the years. If you'd like to know more or have any other questions, feel free to reach out to us at support@snusme.com and we'll be happy to help.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

On time delivery

On time delivery
Good product

April 9, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thanks for the review, happy you're enjoying the product.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Big, fast & good

Large choice pool, fast delivery and good prices! Keep it up

April 13, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Will do. Thanks for the kind words and for choosing us.

Best regards,
SnusMe Team

Rated 2 out of 5 stars

I’d like to request a 30% discount

I’d like to request a 30% discount, please

April 12, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Unfortunately we're not able to offer discounts, but we do our best to keep our prices competitive and offer great monthly deals. We hope you'll still find great value in our selection.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Great

Great. Fast shipping, great products. No complaints

April 10, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

No complaints is the best kind of feedback. Thanks for the review.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

2nd order

2nd order. Didn’t get stuck in customs this time. Super fast delivery. Can’t complain.

April 10, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad the second time around was a smooth ride. Thanks for sticking with us and welcome back.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!!

Incredible and exceptional everything however my package was next to obliterated I assume by customs.

Package took a few extra days, however Snusme got it shipped very very quickly even around a holiday. Overall snusme is definitely going to be my top choice now that other sites bo longer ship to the us.

Anyways all of my Cuba 43 mg pouches came in perfect condition I bought a slight 40 cans because I wasn’t certain if there’s a limit. Anyways these are the freshest pouches I’ve been able to buy, usually other sites I’ve experienced them offloading expired nonsense.

I also have always had horrible experiences with iceberg pouches (other than kiwi strawberry with slight moisture damage and the arasaka pouches mint condition) they will usually be ruined by moisture damage and the nicotine will be innefective. This has been the case on several other sites, though I cannot speak on the iceberg pouches from this specific sites but it is not snusme fault if those specific pouches came in that condition that has been my experience with that brand every time ☹️ it is not the shippers fault, my package looks like it got jumped by every FedEx worker and these pouches survived coming over here.
This was the case in my experience for iveberg all the gum flavors, dragonfruit, sour gummy 50mg and a few of the others. I literally tried all of them and outside of when I’ve bought them in Europe they always fail me.

Understand that the packaging of the nicotine manufacturer is where the failure is if you experience it. I’ve seen other reviews blaming snusme for the common conditions and issues of certain pouches.

In summary this site is amazing, they got all my pouches here in perfect condition thought the box was absolutely obliterated when he handed me the marvel aftermath of a package I thought it was all gone it was open on an entire side no tape.
10x Cuba 43 mg pineapple
10x Cuba 43 mg rasberry
10x Cuba 43 mg tropical
10x Cuba 43 mg apple juice
(I highly reccommend these pouches, perfect flavor and oh so perfectly strong)

(Customs at fault most likely there is no way it got sent in the condition I recieved it)

April 9, 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

Great to hear from you again. Glad all 40 cans made it through in perfect condition despite the packaging taking another rough journey. It's really appreciated that you take the time to point out what's in the shipper's control and what isn't. Enjoy the Cuba collection, apple juice sounds like a solid pick. Thanks for the continued support!

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Really Fast delivery

Really Fast delivery

April 9, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad it reached you quickly. Thanks for the review.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Great experience! 👍

Great experience. Would like to see more jumbo can options in the 6mg range. But, that's just me.

April 10, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thanks for the feedback. We'll keep that in mind as we expand the selection. Glad you had a great experience overall.

Cheers,
SnusMe Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look