The misunderstanding was resolved quickly and professionally by the agent Michael. He was very helpful and sympathetic understanding all I said and asked for. I will be happy if I speak again with h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The information on fixed tariffs was easy to locate and gave all the information on the tariffs offered in an easy, understandable way for comparison. So Energy also did not co-erce me into having a... See more
Company replied
I have been with So Energy for my dual fuel supply and overall I’m very happy with the service. Their prices are competitive, billing is clear, and customer service has been helpful whenever I neede... See more
Company replied
I’ve been with So Energy for a few years and they are the best energy company I’ve used. Their customer service team are really helpful and always respond quickly. The pricing is competitive and their... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Fuel Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Contact info
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
- 0330 111 5050
- help@so.energy
- so.energy
4.5
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from So Energy
Hello Mrs Yearn,
We're so glad you enjoyed our service and friendly staff! Thank you for your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I was very pleased with the advice &…
I was very pleased with the advice & reassurance that Caroline gave me regarding my renewal date looming about my fixed tariff.
May 28, 2026
Reply from So Energy
Hello Sally,
We're so glad to hear that our team provided helpful advice and reassurance regarding your fixed tariff renewal. Thank you for sharing your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
All the information needed
All the information needed, presented in a way which was easy to understand and compare with other providers.
May 28, 2026
Reply from So Energy
Hello Gloucester Customer,
We're glad you found the information easy to understand and helpful for comparing providers. Thank you for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
The process of renewing my fixed rate…
The process of renewing my fixed rate tarrif was quick, easy and straight forward. All tarrif details were laid out clearly with guidance on what may be the best option for me.
May 27, 2026
Reply from So Energy
Hello Tom,
We're so glad to hear that renewing your fixed-rate tariff was a quick, easy, and straightforward process for you. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Good Service apart from my gas reading…
Good Service apart from my gas reading not connected to Smart meter
May 20, 2026
Reply from So Energy
Hello Cresvenia,
We're glad you had a good experience overall. We're sorry to hear about the smart meter issue. Please get in touch with us so we can investigate this.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
An easy life
An easy life.
As a senior citizen I really appreciate anything in my life that does not cause me any hassle. So Energy repeatedly achieve this.
On the rare occasions that I have had to contact them my queries are always dealt with promptly and courteously.
Long may it continue.
May 21, 2026
Reply from So Energy
Hello Michael,
We appreciate your positive feedback and 4-star rating! We're happy to hear that we consistently provide you with a hassle-free experience. We're glad our team is prompt and courteous when you contact us. We hope to continue meeting your expectations.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
EASY TO RENEW TARIFFS FAIR.
May 28, 2026
Reply from So Energy
Hello John,
We are glad you found renewing easy and the tariffs fair. Thank you for your feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Extremely bad experience I’ll write a…
Extremely bad experience I’ll write a bad review about so energy on Trustpilot
May 21, 2026
Reply from So Energy
Hi Adele,
We're sorry you feel that way, we've tried our best to help you with your account and have recently managed to confirm your request with your different accounts.
We've previously resolved complaints about our service and our prices in December 2025. Please refer to the ombudsmans decision on that.
Please get back in touch if you have further issues you wanted to raise.
Kind Regards,
Laurence
So Energy Team
They are on the ball!
May 21, 2026
Reply from So Energy
Hello Gloria,
We are so glad to hear you enjoyed your experience! Thank you for your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Online chat contact with agent
Online chat contact with agent.
Agent very professional and resolved my query quickly. Great customer service. Thank you
May 28, 2026
Reply from So Energy
Hello Ana,
We're delighted to hear our online chat agent provided professional and quick service, resolving your query efficiently. Thank you for your kind feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Very good service
Chloe listened to my complaint and dealt politely and diligently during our conversation.
Chloe told me how the she would progress the matter and that she would email me a document that I could complete to help her.
May 28, 2026
Reply from So Energy
Hello Mr Kennedy,
We appreciate your 4-star review! We are pleased to hear our representative was polite and diligent in addressing your complaint and outlining the next steps.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Conred,
We are so happy you found our information helpful. We appreciate your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Informative and to the point.
May 28, 2026
Reply from So Energy
Hello Fay,
We are so happy you found our information helpful. We appreciate your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Andrea,
We're glad our tariffs were easy to compare. Thank you for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Very good tariff
Very good tariff, I am using So Energy for more than 4 years. App easy to use
May 28, 2026
Reply from So Energy
Hello Fran,
We're happy to hear you've been with us for over 4 years and find our app easy to use! Thank you for your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Great company
Great company great service only moved as got lower price elsewhere and cost of living necessitated that move unfortunately
February 13, 2026
Reply from So Energy
Hello Orla,
We appreciate your kind words about our service. We understand that financial considerations are important, and we wish you all the best.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
A great Green service provider
May 27, 2026
Reply from So Energy
Hello Julie,
We're glad you enjoyed your experience. We appreciate your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Easy and quick.
May 27, 2026
Reply from So Energy
Hello Julie,
We're glad you enjoyed your experience. We appreciate your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Customer service via the chat resolved…
Customer service via the chat resolved my query. Thank you.
May 20, 2026
Reply from So Energy
Hello Helen,
We're happy our chat service resolved your query. Thank you for your positive feedback; we appreciate it.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Smart meters
I am happy to have a smart meter which means I don't have to keep submitting meter readings. This is how power supplies should be operated.
May 27, 2026
Reply from So Energy
Hello Lesley,
We're so glad to hear you're happy with your smart meter and appreciate you sharing your positive experience. We agree that convenience is key!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
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