The colour is lovely, and the linen is soft and good quality. However delivery was delayed and I had to ask twice for some idea of a delivery date - hence 3 stars. The AI customer service was unhelpful.
Reply from Soak&Sleep
Hello Nana,
Thank you for your review.
We’re delighted to hear that you are pleased with the colour, softness and quality of your linen. However, we’re very sorry that your experience was let down by the delay with your delivery and the lack of proactive updates.
We also appreciate your feedback regarding our AI Assistant and are sorry that it was not able to provide the support or information you needed. We are continually reviewing and improving this service based on customer feedback.
Please accept our apologies for the inconvenience caused, and we hope you enjoy your new linen.
Many thanks,
Grace – Customer Service Team Leader
Soak & Sleep