They started off great. Helped my neck and back pain. We were both happy and thought we’d finally found the right pillows after searching for so long and spending lots of different pillows. The only issue we had was the ‘crunchiness’ of the pillows’ cover but soon got used to this. However, we’ve had them now for around 2-3 months and they have already lost the firmness and stability that they had in the middle which supported our necks. Queue the neck and back pain, and the additional shoulder pain. I also often wake up with a numb arm and hand. I’m constantly turning it over, fluffing it up but it’s no longer the same. I’m so disappointed and feel at a loss. Any suggestions or help from Soak & Sleep, would be greatly appreciated.
Reply from Soak&Sleep
Hello Nadine,
Thank you for your review.
We’re sorry to hear that your Soft as Down Box Pillows are no longer providing the same level of support as when you first received them, particularly as you were initially so pleased with them.
As a synthetic down alternative, the filling does require regular plumping and redistribution to help maintain its loft and support over time. However, we appreciate your concerns given that you have only had the pillows for a few months.
We would be happy to look into this further for you. Please contact our Customer Service team with your order details, and we can review this and advise on the best next steps.
Our email is info@soakandsleep.com, and our telephone is 01483 616616.
Many thanks,
Grace – Customer Service Team Leader
Soak & Sleep
