sofabed.com Reviews 209

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, noting that customer service goes above and beyond to assist with inquiries and provide detailed information. People are very satisfied with the quality of the products, describing them as great, comfortable, and well-built. The delivery service is frequently highlighted as excellent, with many appreciating the speed, communication, and efficiency of the delivery teams, including assembly and removal of packaging. However, some customers also noted occasional issues with the delivery process, such as last-minute changes to delivery dates or delivery personnel failing to follow assembly instructions. A few other people also felt that communication regarding delivery procedures and timeframes could be clearer.

What people talk about most

Product

Users describe positive interactions with product. Many customers are pleased with the quality, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the excellent communication,... See more

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would 100% recommend sofabed.com as their customer service and support goes over and above to assist. I sent in a question about one of their Italian leather sofas and in an hour I received a... See more

Rated 5 out of 5 stars

Overall, our entire experience with Sofabed.com has been very positive. The only "negative" was the change to our delivery date at the last minute, which complicated things as the sofa was for our Air... See more

Rated 5 out of 5 stars

I actually checked the Trustpilot reviews before using Sofabed dot com, because I had not heard of them previously. I had a specific model in mind that I was interested in, and my local furniture stor... See more

Company replied

Rated 5 out of 5 stars

I found what I was looking for — a comfortable, stylish sleeper to fit a small space — on Sofabed.com after looking many other places and not finding it. The price was acceptable. Delivery was not too... See more

Company replied


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a recliner chair

Ordered a recliner chair with Dave. I had specific requirements and Dave worked to find me the chair which was not even listed on site. They spent couple of days with me but got me what I wanted and at a fair price better than all others. Thank you for your help and would surely ship with you again.

August 1, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thanks Jeff for your kind words. We hope you are enjoying your Gio Italia Alessandro recliner chair. Please do consider us for your future furniture needs. Thx Dave

Rated 5 out of 5 stars

Wonderful new sofa, superb service & delivery

I'm thrilled with my new Monika Full XL Sleeper Sofa. I first spoke to James on the phone last April to put in my order, which arrived several weeks earlier than I'd expected it. The delivery and setup were quick and professional. I couldn't be happier.

August 2, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thanks Susan for your feedback. We appreciate your business. Looking forward to serving you for your future furniture needs. Thx Avni

Rated 5 out of 5 stars

Luonto Monika Sofabed

I bought a Luonto Monika Sofabed through sofabed.com. The delivery was hassle-free, the support staff was responsive, and the product is high-quality and well worth it. Would highly recommend again.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

The person who helped me choose the…

The person who helped me choose the sofabed was so helpful and patient. I love the sofa and the color is perfect!

July 1, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Hi Shirley We hope you are enjoying your Hampton Queen Sleeper. We appreciate your business and hope you would come back again to shop for furniture. Thx Avni

Rated 5 out of 5 stars

Well-designed sofa bed

Well-designed sofa bed, elegant and functional. Delivery was made as easy a it could be.

June 25, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Hi Clare we hope you are enjoying your Luonto Monika Queen Sleeper. At sofabed.com we try to provide best customer service and price. We offer wide variety of furniture products like beds, sectionals, chairs, dining tables, buffets, etc from name brands like Bernhardt, American Leather, Natuzzi, Flexsteel, Hooker Furniture, etc. Please do keep us in mind while shopping for your furniture needs.
Thx
Dave

Rated 5 out of 5 stars

Ordering furniture online can be a bit…

Ordering furniture online can be a bit questionable. You can't feel it, can't truly see it and wonder how it will get to you reliably. With sofabed.com, the experience went smoothly and we like the end product. They explained the whole process from purchase to shipping to white glove delivery, and it was just as they said. We especially appreciated the delivery guys, who called us 25 minutes ahead of time and quickly put together the sofa bed and removed all the debris. I recommend the product and the service.

July 1, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thank you for your kind words. Our Mission statement is :
SERVICE OVER SALES
HONOR OVER HUSTLE &
MOST IMPORTANTLY
PEOPLE OVER PROFITS
We are glad you liked our service and we appreciate your 5 star rating.
thank you
Avni Garg

Rated 5 out of 5 stars

Excellent quality and customer support

Very happy with my purchase. Delivery was a breeze and done exactly when promised. Sales support is friendly, helpful and professional. Highly recommend this seller.

July 1, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thank you for your kind words. We are now selling furniture items from multiple brands like Bernhardt, Bassett, Nicoletti, American Leather, Universal, Luonto, etc. Please do consider us for your furniture needs.
Thx
Avni

Rated 5 out of 5 stars

Great Customer Service!

James provided very helpful customer service (email and phone call) when I had questions about the sofa bed I was considering.

The Lunonto sofa bed arrived in a timely manner and was just what we wanted. The White Glove Delivery service provider was excellent.

June 5, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thank you, we appreciate your 5 star rating and your feedback.
Thx
James

Rated 5 out of 5 stars

The delivery was smooth and quick

The delivery was smooth and quick. The gentleman delivering the couch were professional and had our couch set up, ensured it was working properly and had the trash removed all within 20 minutes.

The sofa itself is beautiful and comfortable. It is nice and compact, so didn’t take up the whole office and is comfortable to sit on. The mechanism to open and close the sofa bed is smooth and easy to operate and the bed itself was comfortable (we have t slept on it, but laid on it).

June 23, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Great to hear your feedback Tricia. We have expended our furniture collection to offer products from Bernhardt, Bassett, Nicoletti, American Leather, Universal, Luonto, etc. Please do consider us for your furniture needs.
Thx
Dave

Rated 5 out of 5 stars

Very organize

Very organize. Excellent polite delivery team. Clean up well done . So far the best company employees and delivery service I ever had . 5 STARS

June 6, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thank you so much, i hope you are enjoying you Leon sleeper sofa. We appreciate your business.
Thx
Dave

Rated 5 out of 5 stars

Quality product

Quality product, responsive customer support, and promised delivery met! All contributed to our 5 star rating. Thanks for the great experience.

June 6, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thanks so much for your feedback. We hope you are enjoying your Nico sleeper sofa. We are rapidly expanding our furniture offering so please do come back to check bedrooms, dining and living room furniture.
Thanks
Andrew

Rated 5 out of 5 stars

Leather sofa combed

We wanted a leather sofabed on line this company James called and helped all the way and I am happy

May 30, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thank you so much for your review. I hope you are loving your West sleeper sofa. Please come back to shop with us as we are adding wide range of bedrooms, buffets, sectionals and more very soon.
thx
James

Rated 5 out of 5 stars

great info, price, and service


Shopped around for a sofabed and relied on this website for great information. After I knew what I wanted, I took advantage of their all-store promotions for a great price.I emailed/called and received assistance with all my questions and confirmed the promotions prior to purchase. I received the sofabed on time and a month before my local store could deliver, and the sofa was significantly less expensive than other stores online or local to boot! The white glove delivery was seamless.

May 3, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thanks so much for shopping with us. We have been in business for more than 25 years and during this time period we have learned a lot about furniture industry. So for the questions, either we would have the answers or we would find them for you :) Customer service is our top priority. Thank you again for being a loyal customer.
Thank You
Avni Garg

Rated 4 out of 5 stars

So far so good.

I am awaiting the arrival of the mattress topper I ordered. Other than that i was very satisfied with the delivery and the sofa bed is really attractive and seems very well made. I think I’ve made an excellent purchase.

May 17, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Hi Elliot thanks for shopping with us. Let us know if we can do anything else to earn 5* next time.
thanks
Dave

Rated 5 out of 5 stars

EXCELLENT

From ordering to delivery a great experience!

May 1, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thanks Roberto, hope you would come again many more times to shop with us.
Thanks
James

Rated 5 out of 5 stars

Amazing customer service and product

Amazing customer service. Even texting them with questions worked and confirming delivery was possible through a narrow hallway. The Sofabed itself is super high quality - better than other options twice as expensive. So glad I went for this purchase ! Thank you!!

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, even better value

Searched and called stores all over the country for the couch we wanted from an Italian manufacturer and this site had it for the best price and quickest delivery time by far. Everywhere else had a 6-8 week minimum and James got it shipped it to us in less than 3 weeks for significantly less than anywhere else (to include shipping and warranty!). Service and communication were top tier. Would definitely use again and would highly recommend.

November 23, 2023
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thank you so much for shopping with us and providing us with 5 star feedback. We truly appreciate it. Thx James

Rated 5 out of 5 stars

Highly recommend

The reviews I read were helpful and deciding for the sofa bed. The design and quality did not disappoint! Even nicer in person than the photos I highly recommend this to anyone looking.

April 2, 2024
Unprompted review
sofabed.com logo

Reply from sofabed.com

Thank you so much for your review. The New York Sleeper sofa is from GioItalia vendor and its one of our top sellers. Designed to fit in tight places, this sofa has small profile but a full size high quality bed. Built with italian easy open mechanism, you cannot go wrong with this. Thanks again for shopping with us and we hope you would come back for your future furniture needs. Thx Avni

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look