Our initial visit to the showroom in Schoten was a very pleasant and informative experience. Karima was patient and knowledgeable and did not try to push us into something we did not want. She was v... See more
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Very helpful service in the store at Danseart Brussels. Deliver within the scheduled window with a company that kept me abreast of their progress. Great looking sofa. This is my second buy from this... See more
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I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
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Ordered the Paula sofa and it is way better then expected. Very good quality and is beautiful. The sofa arrived expertly packaged. Simple and neat. The transport company had an issue with the del... See more
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Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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because I was able to adjust the height…
because I was able to adjust the height of the sofa and the chairs. However, one side of the sofa is not stable and very weak.
January 20, 2026
Reply from SOFACOMPANY België
Thank you for your feedback. We’re glad to hear you were able to adjust the height of the sofa and chairs. We’re sorry to learn that one side of the sofa feels unstable. That’s certainly not how it should be. Please feel free to contact us directly so we can look into this together and find a suitable solution for you.
Kind regards,
Charlotte - Team SOFACOMPANY
Great balance of contemporary and cosy style
Excellent sofas - good balance of modern and cosy. Also good value. We bought cushions and side tables and poufs too - we like it so much our entire living room is from the sofa company!
January 16, 2026
Reply from SOFACOMPANY België
Thank you for the great feedback! We’re so happy to hear that you love the modern yet cosy feel of our sofas. The fact that your living room is fully furnished with our cushions, side tables and poufs really made our day!💛
Kind regards,
Charlotte - Team SOFACOMPANY
Buy your sofa here!
Very helpful staff in Antwerp when ordering my Daphne sofa. If you're looking for a beautiful, high-quality sofa, then this company is the way to go.
October 9, 2025
Reply from SOFACOMPANY België
Dear,
Thank you very much for your kind review! We’re delighted to hear that our team in Antwerp was so helpful when ordering your Daphne sofa. Great to know you appreciate the quality and design we wish you many years of comfort and enjoyment, and hope to welcome you again in the future! 😊🛋️
Have a lovely day!
Kind regards,
Team SOFACOMPANY
The person in store was really helpful…
The person in store was really helpful to show me all of the couches that fit the dimensions of my space and my family's needs. I appreciated their attention to my questions and concerns.
November 7, 2025
Reply from SOFACOMPANY België
We’re grateful for your kind feedback! It’s great to hear that our colleague could help you explore all couches matching your requirements and provide clear answers to your questions. Thank you for choosing us!
Kind regards,
Charlotte - team SOFACOMPANY 💛️
The staff member who assisted me at the…
The staff member who assisted me at the time of purchase was very kind and provided pleasant service. However, I was not able to specify the delivery time as I had been told, and the delivery person only brought the item to the entrance of my apartment building. I had to carry it to my home by myself.
August 5, 2025
Reply from SOFACOMPANY België
Dear Takuya,
Thank you for your feedback. We're glad to hear you had a pleasant experience in-store, but we're truly sorry for the inconvenience during delivery. We’re addressing this internally and with our delivery partner to prevent this in the future.
Enjou your new Maison sofa!
Best regards,
ILSE - Team SOFACOMPANY
We had a great experience with the…
We had a great experience with the order and delivery. However for the assembly of the furniture more was needed than expected.
July 1, 2025
Reply from SOFACOMPANY België
Dear Stoyana,
Thank you for your review!
We're glad to hear the order and delivery went smoothly. We appreciate your feedback and will definitely take this into account to improve our instructions and support.
Hopefully everything turned out okay? If not, you may certainly mail us so we can help you further.
Enjoy your Sigrid sofa and have a nice day!
Kind regards,
Margot - SOFACOMPANY
Reply from SOFACOMPANY België
Dear David,
So great to hear that you love the chair thank you for your kind review! We hope you enjoy it for many years to come. 😊
Have a lovely sunny day.
With kind regards,
Team SOFACOMPANY
Superb sofa
Superb sofa. Even better in my home than in the showroom. Outstanding quality. Highly recommend.
May 5, 2025
Reply from SOFACOMPANY België
Dear Amanda,
Thank you so much for your kind words! We're thrilled to hear that the sofa looks even better in your home and that you're happy with the quality.
Your recommendation means a lot to us — enjoy your new sofa!
Warm regards,
The Sofacompany Team
Store in Brussels
I had a very good experience with Mme Viviane from the store in Brussels. She assisted me through the whole process.
April 28, 2025
Reply from SOFACOMPANY België
Dear Tania,
Thank you for your positive review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new Anna seat!
Kind regards,
Nele - Team SOFACOMPANY
Great products and great customer…
Great products and great customer service
I ordered two personalised items. They arrived on time, and were gorgeous. Delivery was smooth. Customer service very reactive.
I can thoroughly recommend Sofa Company.
March 10, 2025
Reply from SOFACOMPANY België
Dear Georgia,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, service and quality. It surely brings a smile to our face.
Have fun with your new VERA and ENZO and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Gisele,
Thank you for your positive review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new LEONORA couch !
Kind regards,
Dorien - Team SOFACOMPANY
Very Disappointing Experience with Sofacompany
I’m extremely disappointed with my recent experience with Sofacompany. After ordering a specific sofa model and color, I received a completely different product, which didn’t match the description or what I had selected. Despite multiple communications with customer service, the issue has not been resolved to my satisfaction.
What’s even more frustrating is that the company was unable to provide an acceptable solution, offering only a limited selection of other sofas that I didn’t want, and no real effort was made to address the problem. They seem to have no regard for customer satisfaction, as I received a generic response without any acknowledgment of the inconvenience caused.
It’s incredibly frustrating to spend a significant amount of money on a product and then receive such poor customer service and lack of responsibility for the mistake. I would not recommend Sofacompany to anyone looking for quality service and products.
February 1, 2025
Unprompted review
Reply from SOFACOMPANY België
Dear Sarah,
Thank you for sharing your experience with us, and I'm truly sorry to hear that you received a different model then asked for. Your feedback is valuable to us, and we deeply regret any inconvenience or frustration this may have caused you.
Rest assured, we take your concerns seriously, may I therefor ask you to contact our customer service by mail: info-be@sofacompany.com.
Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of exceptional.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to regain your trust in the future.
Warm regards,
Nele - Team SOFACOMPANY
All worked well.
February 3, 2025
Reply from SOFACOMPANY België
Dear Jorundur,
Thank you very much for your nice review. This makes us happy😊
We wish you a lot of fun with your coffee table and a very nice day!
Kind regards,
Nele - Team SOFACOMPANY
Amazing service
Amazing service
Beautiful sofa for good price/quality, very fast delivery (5 business days) and easy to order
February 4, 2025
Reply from SOFACOMPANY België
Dear Marie,
Thank you for your review. Good to see you have experienced our fast delivery and that you are happy with your sofa and the price.
Have a great day!
Kind regards,
Karen - Team SOFACOMPANY
Super!!!!!
February 3, 2025
Reply from SOFACOMPANY België
Beste Noor,
Bedankt voor je korte maar krachtige review!
Fijn om te lezen dat je tevreden bent van onze diensten en de kwaliteit van de producten.
Geniet van je Daphne en nog een hele mooie dag gewenst!
Met vriendelijke groeten,
Nele - Team SOFACOMPANY
Super pretty sofa
Super pretty sofa! Got the Clara in blue for my new apartment and it is gorgeous! I love it!!!
The whole team at the showroom in Gent was also lovely, very kind and prepared.
January 13, 2025
Reply from SOFACOMPANY België
Dear Marta,
Thank you for taking the time to write your review. We are so happy that you love your Clara and that your experience in our store was good.
We wish you all the best with Clara and a beautiful day!
Kind regards,
Karen - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Tony,
Thank you for your review!
Happy to see that you like your new Archie sofa.
We wish you a good day and lots of chill evenings with Archie. 😊
Kind regards,
Karen - Team SOFACOMPANY
Delivery was very poor
Delivery was very poor. I had to carry the sofa up the stairs myself.
November 20, 2024
Reply from SOFACOMPANY België
Dear Ben,
Thank you for sharing your experience with us, and I'm truly sorry to hear about the challenges you faced with the delivery of your recent purchase. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused you.
We understand how important a smooth delivery process is, and it's disheartening to hear that your experience did not meet our usual standards of professionalism and communication. Please accept our sincerest apologies for the inconvenience and disappointment you experienced as a result.
Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of exceptional.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to regain your trust in the future.
Warm regards,
Nele - Team SOFACOMPANY
Horrible delivery!
The service at the Brussels store was excellent. However, after the purchase at the store things went very wrong and our experience with the delivery was simply dreadful!
We did our share as requested and mesured our building well to make sure the sofa could be delivered and carried to the 3rd floor. As it was clearly possible according to the minimum mesurements given to us by Sofacompany, we chose for this delivery method and paid for it. On the first attempt the delivery company immediately refused to even try to carry the sofa upstairs and left with it instead. They also rough handled the package, letting it fall in a way that gave us every reason to believe the item was damaged. We immediately contacted the customer service of Sofacompany and they tried to put the responsibility on us claiming that perhaps we had measured our building wrong. They told us that they must trust the delivery company's estimate on whether the sofa fits or not. They therefore tried to make us pay for a delivery by lift and made a gesture to offer 50% of this extra cost. No other gesture was made at this stage. We refused, explaining that we had fullfilled our side of the purchase agreement and would therefore not pay any extra for the delivery. As the measures were according to the company's demands, we asked them to provide us with a free lift in case carrying the sofa would not be an option. We also asked for a new item due to the rough handling of the package. Sofacompany finally offered to organise a new delivery date promising to "put their best men on the job" to carry the sofa upstairs. However they were very ambiguous about whether the item would be a new one or the same one as before. The second delivery attempt also failed at first as the delivery men arrived but claimed this time that they didn't have the sofa with them at all. We called their supervisor who reached them en route. They then suddenly discovered that they did have the sofa in their van after all and returned with it. They then carried the sofa upstairs and there was absolutely no problem with the measurements, it fit perfectly, just as we had mesured to begin with.
Upon purchase at the store, we were promised a three hour delivery slot for the day of the delivery. This was not accurate as on both delivery days the time slot kept changing making us wait home the whole day. The delivery men also seemed very tired and my empathies are with them as I am sure they are overworked.
Finally, even though there is no way of knowing whether the sofa is a new one or the one that was rough handled during delivery, we are very happy with the item. It is a very beautiful design and a quality furniture!
November 22, 2024
Unprompted review
Reply from SOFACOMPANY België
Hi Anne,
Thank you for your review. We understand fully that this was a horrible experience. Our transport partner has been contacted and we are discussing internally how to improve, because this is not the quality we want to stand for.
We truly want to thank you for the nice words about your sofa. And that it's the wonderfull sofa that will be reminded, and not the bad delivery.
Hopefully our commercial gesture has soften the experience a bit, and we hope that you can enjoy your sofa from now on.
Again our sincere apologies.
Whishing you a wonderfull day, and many beatifull memories made in your new sofa.
Nele - Team SOFACOMPANY
Good sofa - but you have to put it together
The sofa is lovely, but at the price point, the fact that it comes like an IKEA sofa (in pieces that you have to put together) is a bit silly.
November 8, 2024
Reply from SOFACOMPANY België
Hi Meredith,
Thank you for taking the time to share your thoughts with us. We’re happy to hear you like your sofa and appreciate your feedback about the assembly process.
Our designs are delivered in parts to ensure safe transportation and reduce the environmental impact of shipping. However, we understand that assembly isn’t for everyone, and we’re always looking into ways to improve the overall experience for our customers.
If you have any further questions or need assistance with your sofa, feel free to reach out to us. We’re here to help!
Wishing you a wonderful day.
Best regards,
Joanna - team SOFACOMPANY
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