Sofainstore Reviews 15

Shocking service bought a 3+2 through there store on ebay got totally ignored and order never despatched so asked to cancel again totally ignored so ended up opening a not received case through ebay and guess what still not response from seller will be nearly a month they've had my money still no refund absolutely disgusting seller avoid at all cost

Sofa set ok delivery guys great but company not good to deal with . Suposed to come 1 week later came next day and still had old sofas in house . Supposed to get discount for cash never saw it

It is scam company, avoid at al costs. since ordering the sofa the company's website has been shut. I have been told it was due to technical difficulties and was waiting patiently for my sofa (for 2 months now), the company kept promising delivery and the order never came. I am being ignored, no reply to the request for refund (instead it was suggested I request cashbank via bank and pay for the goods delivered via cash). really upset. seems the bank will now have to recover the moneys which is a shame as I was naive enough to believe this company was genuine. AVOID.

They cancelled my order as they didn't have stock but the payment has been continuing via Klarna until I realised. Absolutely shocking service. They have taken £723 so far for a cancelled order!! (order 1126)

Avoid – No Refund, Poor Communication, and Unkept Promises
Review: I rarely leave negative reviews, but I feel compelled to warn others about my experience with this company. As someone who runs an online store via Shopify, I fully understand how the order and refund process should work. I have been patient, professional, and have given this company multiple chances to resolve my issue.
I ordered a product and was promised a specific delivery window, but the item never arrived. Despite repeated assurances that I would receive tracking information and, eventually, a refund, I have received neither. I made it clear that I would only escalate if my refund was not processed, and I have given ample warning over several days.
To date, I have not received any refund confirmation through Shopify or Shop Pay—something I know should be immediate if actually processed. Communication has been slow and unhelpful, and my attempts to resolve this via phone and email have been met with vague or delayed responses.
Key issues:
Delivery window not honored and no tracking provided.
Promised refund not received; no confirmation via Shopify/Shop Pay.
Slow, unhelpful, and inconsistent communication.
Multiple opportunities given to resolve the issue before resorting to public feedback.
I am not in the habit of leaving negative reviews, but I feel a responsibility to warn other potential customers before they buy. Proceed with caution and consider alternative sellers.

I had ordered my sofa set with them via online. They were very helpful in assisting me choosing my set.

The delivery was as they had mentioned on the time we agreed on.

It was actually nice from the delivery guys to wait until I had arrived to my property as I had stepped out for a bit..

Great product to match products I previously bought. Exceptional value for money.

Great service. Delivery driver very friendly and helpful.

Ordered a leather sofa and chair paid a few days ago. Arrived this morning and really pleased quality install and customer service all first class. Would recommend to all friends and family

I ordered sofas 3 and 2 seater was messed about as not in stock I finally agreed to alternate to speed up delivery emails were answered but said courier would ring 3 weeks later the sofas turned up after 27 emails to them and dumped at my door and left I asked about making them up and bringing in he said you pay extra for that I was shocked never ever order from these what a joke but sofa is ok

The company was easy to deal with, ordered on line then spoke by telephone. Communication was good, gave me confidence by ordering on line. Well mannered and polite. Item was as described, great price for quality purchase.

Ordered a velvet armchair to match my existing sofa and it’s perfect. The color is spot on, and it’s so comfortable to sink into after a long day.

Ordered a velvet armchair to match my existing sofa and it’s perfect. The color is spot on, and it’s so comfortable to sink into after a long day.

Got my recliner sofa delivered today, and I have to say, it’s amazing. So comfy and easy to adjust. The guys set it up perfectly and even made sure everything was in place. Great service all around.

Ordered a sofa from Sofa in Store, and I’m so glad I did! It’s insanely comfortable, looks amazing, and fits perfectly in my space. The quality is top-notch, and it feels way more premium than I expected for the price.

Delivery was smooth, and the whole process was hassle-free. The team kept me updated, and assembly was a breeze. If you’re looking for a great sofa without the stress, I’d 100% recommend Sofa in Store!

⭐️⭐️⭐️⭐️⭐️