Sofology - Birmingham Reviews 1,228

Kim at Sofaology Birmingham provided a great service! Really patient, informative and professional.

The sales person was very friendly and he knew his work well. He gave us all the possible options that was available to users

Had such a lovely experience, Sajjad was amazing in the Highgate store. He really made us aware of everything about the sofas we liked. We spent a long time thinking about choices and he was super patient and informative. Thank you

Was advised but then left alone to decide

great experience and the customer service from Saj was amazing made it easy for us and helped us through the process too, top man

Ismail and Saj were extremely helpful in helping us decide furniture for our house. They were super accommodating in terms of what we wanted, helped us set the sofas in different ways and mapped it out for us according to our dimensions. Ismail gave the best advice and opinions which helped us place our order without any doubts. All the options were thoroughly explained to us.

We recently bought a 4-seater sofa and footstools from Sofology and were looked after by Tom throughout the whole process. From the moment we walked in, Tom was welcoming, professional, and really knowledgeable about the products. He took the time to understand what we wanted, explained all the options clearly, and gave us honest advice without ever being pushy.

The experience was smooth from start to finish, and Tom’s friendly approach made choosing our sofa a pleasure. We’re absolutely delighted with our purchase – it’s stylish, comfortable, and exactly what we were hoping for.

A big thank you to Tom for going above and beyond – we’d definitely recommend both him and Sofology to anyone looking for quality furniture and excellent service.

Such a beautiful store and amazing customer service.

Kimoy Donaldson from the Birmingham Highgate branch was very friendly and helpful. We had already decided on the model of sofa we wanted but were open to consider others that would also fit our space. She explained everything in detail and confirmed the lead time when placing the order for the products we wanted. Overall, a great experience in store!

Really happy with the 10/10 service we received from Raj and also a lovely lady called Kim, highly recommend sofology Birmingham

Finding a sofa was the easy bit, ordering online however was difficult as it kept saying something went wrong which was very frustrating.
We went in store to choose the sofa and after going home to measure we then decided to order online via the link Kim gave us, the online service is a bit glitchy so maybe try and resolve that to make ordering online easier.
Obviously haven’t received the order yet so hopefully it will be just as lovely when it arrives.

Helpful, courteous but not pushy

Good service and friendly and helpful staff

We were assisted by Niyaz who was really helpful and knowledgeable without being in any way pushy.

Niyaz was the best host ever. To the point customer service totally tuned in to us.

Young lad was really polite and helpful
Would recommend

Absolutely outstanding customer service. I had the most abstract and weird request but Sajaid was calm, patient and keen to make sure I got what I wanted, which is ridiculous because he really did not need to do that and in fact nobody else did. He sorted this out from Birmingham when staff in London, where I am based, were not willing to even try. What a legend! Thank you!!!

Mas was very great & helpful

Great service