Sofology - Blackburn Reviews 2,336

We weren’t pushed in any way, we were approached on arrival, but only to tell us about the store and our options and were allowed to browse freely, once we had picked our sofa we were guided by Mick who gave us amazing advice and guidance on our purchase, the experience was amazing.

Checked in with us when we arrived but we felt no pressure. Free to browse, sit, browse, sit, for as long as we required.

I recently bought a dining room sofa from Sofology and had a great experience.
The sofa looks fantastic.
A special thank you to Nash at Blackburn store, who was friendly, knowledgeable, and very helpful throughout the process. Communication was clear and consistent, and the service felt genuinely customer-focused.

The service we received from Sandra was very helpful indeed. We had visited on a couple of occasions and Sandra remembered us from our previous visit, which was nice.

Stacey was great and informative. She made the process easy

Great service from start to finish.

Great service and friendly staff.
Showed me all the gadgets that I need to know about and were very efficient.

Mike and Michael were fantastic and made the experience a really good one.

Sandra was kind and helpful. It was fun!!

Wide range of product (from trendy to traditional) in an open, contemporary setting. Not once did I feel I was being sold to: the friendly staff will help you if you like and otherwise leave you alone to browse. Happy to use again.

We’d unsuccessfully been looking quite a while for a specific small sized suite to suit our needs when we visited Blackburn Sofology. Our initial impression was that they had a great selection in an attractive showroom, but then we also found the staff very helpful too; there was absolutely no pressure, but we were made aware that there was help available should we need it. We received initial advice, but then the staff retreated for us to browse around the 2 floors on our own. We did actually find the perfect small sofas at Sofology, and with the expert help of Nash advising us on the various choices of colours, fabrics and even chair legs, we purchased it. We received great aftercare advice from her, plus she informed us that we could even get the suite shipped straight to our offshore address too, which incidentally saved us a great deal of trouble. Thankyou once again for all your help Nash!

Good service Clear explanation on possible options Finding the best financing. Everything was spot on.

The guy was pleasent and helpful

Excellent professional and friendly service received from Alex. Nothing was too much trouble and all aspects of our potential purchase were explored. Never felt pressured to buy.

Michael game went above and beyond for me and my partner when we were choosing our settle we spent a full. day making sure it was the right one for us! he couldn't of been anymore help it was great service
thank you Michael

We been in today and we bought a sofa. We had a wonderful experience, great costumer service Sandra served us. She was very professional, very helpful and very friendly. Great service. We are more than happy.

Thorough, helpful,polite

Nash talked us through the process step by step. Was done in 8 minutes. What a lovely lady.

Excellent service and very accommodating