I purchased 2 sofas from sofology roughly 10 years ago and had no problems that's why I chose to return I was even served by the same assistant who was very helpful again
Company replied
Location
Switch locationThe Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB
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See what reviewers are saying
Great experience throughout with very welcoming staff! Damian dealt with us weekly as we shopped around and helped us with coming to a decision and Soraya was also very helpful when finally taking the... See more
Company replied
Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everyth... See more
Company replied
Fantastic service from Mike. So friendly, helpful, knowledgeable and a great laugh. Highly recommend. Bought two sets of sofas from Sofology with perfect service from start to finish.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom
4.9
Excellent
2K reviews
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The young man that served me was…
The young man that served me was pleasant and very informative,he made it a pleasure to shop at your store,I would shop here again due to the young man having made it a very good experience x
November 10, 2025
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Another great experience from sofology…
Another great experience from sofology friendly staff and great well built furniture
November 7, 2025
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great in store experience!
We had a great experience dealing with Damian, the sales rep in store. He welcomed us, explained the boards around the store and asked if we needed help with anything. He then left us to browse and met back with us when we were ready. He answered our questions, explained options and emailed us information that we needed. Not once did he try and push a sale or sell us something we weren't interested in. It was lovely to deal with a friendly and down to earth staff member. We returned the next day, made the purchase and are eagerly awaiting our new sofas.
November 9, 2025
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Damian. Have a great day 😊
Wasn’t put under pressure
Wasn’t put under pressure. Left to wander ourselves after the gentleman had explained our options to us which we much prefer. The sales process everything explained to us. Lovely gentleman who helped us. We can’t wait for our new sofa
November 11, 2025
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great service
Great service, helped with every question and went above and beyond to try and find us a sofa for Christmas cut off. Answered every question and didn’t rush us even though we were last in the store
November 11, 2025
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great customer service
We were asked if needed help, then left to browse. once decided the customer service was excellent.
October 18, 2025
Reply from Sofology - Blackburn
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
No pressure very pleasant sales…
No pressure very pleasant sales employee. Nice store experience.
November 9, 2025
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Hidden cost of alternative coverings…
Hidden cost of alternative coverings bumped up the advertised price
November 8, 2025
Reply from Sofology - Blackburn
Hi Mr Hogan, thank you for your feedback. We want to clarify that any additional costs, aside from standard delivery, are entirely optional and based on customer preferences, such as Care Kits or Sofashield insurance. We strive to make our pricing transparent and apologise if this wasn’t clear during your visit. If you need any further assistance, please let us know and we'll be happy to help.
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Salesperson of the Year-Nash
Nash was very knowledgable and patience. Her customer service was exceptional.
November 3, 2025
Reply from Sofology - Blackburn
Hi there, thank you for your review. Another great review for Nash, we will make sure to pass this on! Have a nice day.
Excellent service
Excellent service, Damien was very helpful and courteous with a great product knowledge.
Other team members were also very friendly, giving the right amount of help and support, as well as space to let us decide.
Would highly recommend the store and staff at the Blackburn branch.
November 2, 2025
Reply from Sofology - Blackburn
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very good and professional
Very good and professional. No hassle . Straight easy and relaxed throughout. No pressure to buy. Sales assistant very informative and polite. Yes we bought a new suite
November 2, 2025
Reply from Sofology - Blackburn
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very friendly service and not pushy in…
Very friendly service and not pushy in any way.
November 1, 2025
Reply from Sofology - Blackburn
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We weren’t pushed in any way
We weren’t pushed in any way, we were approached on arrival, but only to tell us about the store and our options and were allowed to browse freely, once we had picked our sofa we were guided by Mick who gave us amazing advice and guidance on our purchase, the experience was amazing.
October 31, 2025
Reply from Sofology - Blackburn
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer service
October 31, 2025
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Friendly but not pushy
Checked in with us when we arrived but we felt no pressure. Free to browse, sit, browse, sit, for as long as we required.
October 27, 2025
Reply from Sofology - Blackburn
Thank you for your wonderful review! We're glad you felt comfortable and unpressured during your visit to Sofology Blackburn. It's great to know you enjoyed browsing our furniture. Your feedback is valuable, and we're delighted you had a positive experience. If you need anything else, please reach out. We look forward to welcoming you back!
Excellent Experience Purchasing a New Dining Room Sofa
I recently bought a dining room sofa from Sofology and had a great experience.
The sofa looks fantastic.
A special thank you to Nash at Blackburn store, who was friendly, knowledgeable, and very helpful throughout the process. Communication was clear and consistent, and the service felt genuinely customer-focused.
October 30, 2025
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great service from Sandra
The service we received from Sandra was very helpful indeed. We had visited on a couple of occasions and Sandra remembered us from our previous visit, which was nice.
October 26, 2025
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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