Whilst looking around you're Blackburn showroom Michael Game was most helpful with our needs. He also emailed our requirements. Thank you Michael
Location
Switch locationThe Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB
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Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everyth... See more
Company replied
I'd just been to another furniture store nearby who made me feel like an outsider who'd walked into their saloon. My experience with Seriya in the Blackburn store was quite the opposite. She was very... See more
Company replied
We can’t thank Mike enough for his support in helping us choose and buy our sofa. We visited the store on several occasions to make sure we were completely certain with our choice, and every time we w... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom
4.9
Excellent
2K reviews
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Whilst looking around you're Blackburn…
Whilst looking around you're Blackburn showroom Michael Game was most helpful with our needs. He also emailed our requirements. Thank you Michael
April 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sofology - Blackburn
Thank you for sharing :-)
Nash was fantastic … so helpful and…
Nash was fantastic … so helpful and kind. Thank you so much
May 7, 2026
Reply from Sofology - Blackburn
Thank you for choosing Sofology.
I couldn't leave zero stars unfortunately.
Unfortunately I couldn't leave zero stars. I waited 14 weeks for my corner sofa to be delivered. I paid £5000 for it. And it was delivered today but with a seat and back completely missing. They said it would be delivered this afternoon. I didn't hear from them so I went on chat to be told it would not be here today, it presently cannot be located. Then Katie just totally ignored my next question and I waited 50 minutes but she didn't come back on chat !! It's absolutely disgraceful behaviour!!! BUY ELSEWHERE!!
May 15, 2026
Unprompted review
Reply from Sofology - Blackburn
Hi there, we are so sorry to hear that your delivery experience has been less than perfect. If you would like to discuss this further. Pelase email social.media.complaints@sofology.co.uk with your order details and we will take a look at your account.
Excellent service the lad who sorted…
Excellent service the lad who sorted this for me he was fantastic very helpful
May 2, 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were very helpful and polite
The staff were very helpful and polite
Helpful with making decisions on fabric and leather
May 2, 2026
Reply from Sofology - Blackburn
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Found the staff very helpful and cant…
Found the staff very helpful and cant wait to receive my new sofa
April 4, 2026
Reply from Sofology - Blackburn
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
My Sofology Experience
I was able to visit the Sofology store in Blackburn and find a sofa that I liked. It was then easy to place my order online.
April 23, 2026
Reply from Sofology - Blackburn
Thank you so much for taking the time to leave a review and to share your experience with others. We really do appreciate it!
Damien is the man!
Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everything was explained with proper detail and we can't wait to get our new sofa delivered :-) Thanks Damien!
April 10, 2026
Unprompted review
Reply from Sofology - Blackburn
Hi there, thank you for your review. Another great review for Damien, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A pleasant shopping experience
The salesman demonstrated the ability of the chair that I was purchasing and explained all the pros and cons and very understanding about our requirements.
April 7, 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Our whole experience was great
Our whole experience was great. We were warmly welcomed into store and then left to look round without any pressure. Our 2 year old was given a little children’s pack too which was a lovely touch.
Once we decided on our sofa we were guided through the process and given the chance to ask any questions. Great experience. We can’t wait to get our sofa.
April 7, 2026
Reply from Sofology - Blackburn
Thank you for this great review Katie!
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Happy with the man who sorted the issue…
Happy with the man who sorted the issue I was having
March 31, 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
Great customer service, Damien was absolutely fantastic and made my experience so much smoother and stress free. He gave honest and genuine advice and I would recommend sofology and Damien especially, to help you make your choice!
March 29, 2026
Reply from Sofology - Blackburn
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent customer service and excellent product!
Just completed my order at Sofology with the most incredible service. I was attended to by Nash, a lovely warm and welcoming lady who was highly efficient and informative.
Definitely recommend getting your sofas at Sofology!
April 2, 2026
Unprompted review
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Good experience- only reason for 4…
Good experience- only reason for 4 stars is due to a delivery problem where I was waiting in for delivery and there had been some computer issue that meant the delivery wasnt sent out.
However, we also had problems getting the sofa in to the house due to the size and needed the window taking out, which was our fault for not measuring correctly - redelivery was arranged to coincide with a handyman to sort the window without any problems or charges.
April 25, 2025
Reply from Sofology - Blackburn
Hi, thank you for taking the time to share your experience. We’re very sorry about the initial delivery problem and any inconvenience caused. We’re glad things were able to be resolved, and we appreciate your understanding. If you’d like to discuss anything further, please email us at social.media.complaints@sofology.co.uk
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The lovely Asian lady (sorry cannot…
The lovely Asian lady (sorry cannot remember her name) went through everything & explaining everything clearly when asked.
March 24, 2026
Reply from Sofology - Blackburn
Thank you for awarding us 5 stars :-)
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