I purchased 2 sofas from sofology roughly 10 years ago and had no problems that's why I chose to return I was even served by the same assistant who was very helpful again
Company replied
Location
Switch locationThe Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB
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See what reviewers are saying
Great experience throughout with very welcoming staff! Damian dealt with us weekly as we shopped around and helped us with coming to a decision and Soraya was also very helpful when finally taking the... See more
Company replied
Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everyth... See more
Company replied
Fantastic service from Mike. So friendly, helpful, knowledgeable and a great laugh. Highly recommend. Bought two sets of sofas from Sofology with perfect service from start to finish.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom
4.9
Excellent
2K reviews
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Excellent service from start to finish
Excellent service from start to finish. Very happy with our purchase.
March 14, 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful sales guy.
March 14, 2026
Reply from Sofology - Blackburn
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Good information given on products
Good information given on products. Friendly customer service
March 9, 2026
Reply from Sofology - Blackburn
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Reply from Sofology - Blackburn
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great experience of the agent in store
Great experience of the agent in store. Very friendly and helpfu;
March 11, 2026
Reply from Sofology - Blackburn
Thank you for sharing Ms Hook!
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great product, exceptional staff
Great product, great price and the sales lady "Sandra" was excellent, kept me informed throughout and explained how the whole process worked
March 8, 2026
Reply from Sofology - Blackburn
Thank you for this great review Dom :-)
Good customer service from the same…
Good customer service from the same worker over the 2 days :)
March 8, 2026
Reply from Sofology - Blackburn
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
The sales person Ash was absolutely…
The sales person Ash was absolutely brilliant and helpful and courteous without being pushy, explained everything in great detail and made my shopping experience a delight, she was extremely friendly and understood my needs without any hitches! thank you so much!
March 4, 2026
Reply from Sofology - Blackburn
Thank you for taking the time to share your experience :-)
Friendly helpful advice
Friendly helpful advice; good choices; shop is well set out.
February 28, 2026
Reply from Sofology - Blackburn
Thank you for awarding us 5 stars!
Lovely store
Lovely store, plenty of options and friendly staff, massive shout out to Damian, credit to your staff, helped me massively and nothing was a problem for him
February 28, 2026
Reply from Sofology - Blackburn
Thank you Karen
Helpfulness and effort of salesperson…
Helpfulness and effort of salesperson Mike to aid us in choosing the right sofas to fit our needs.
March 2, 2026
Reply from Sofology - Blackburn
Thank you for sharing your experience John :-)
Reply from Sofology - Blackburn
Thank you so much for your 5-star review!
A good experience at the store
On a recent visit to the store, both myself and my wife were impressed with:
A very friendly approach after given time to ask for assistance.
We felt assured and happy with the help, expertise and the outcome of the purchase on the first visit.
On our second visit further help with a query and an addition to the order was done promptly without fuss.
I would like to recommend a visit to this store.
Thank you Sid and Neil for your help.
February 25, 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Bought my first sofa
So much selection on style, size and fabric. Really great help around the shop for all my questions which was very reassuring as this was my first time buying a sofa!
February 28, 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Wonderful shopping experience
Wonderful shopping experience. Sales assistant let us know she was there when we were ready, stepped back and left us to peruse. No hard sales. No interruptions.
When we did have questions she answered clearly.
We looked at other sofa stores; all the same - poor sales people hovering over us, trying the hard sell.
Went back to Sofology to look again at the sofa we liked. Another sales assistant came over and we said we’d been talking to another young lady earlier. He went and fetched her and she concluded the sale, (he could have done this himself and claimed the ‘sale’ but he didn’t).
She was very sympathetic to my mother’s situation who had recently lost her husband.
Overall, a wonderful experience and very much appreciated.
We have not yet received the sofa (purchase only made today) but so far … experience brilliant.
February 27, 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Review
Nashrin was really helpful and took time to talk us through various options etc.
February 21, 2026
Reply from Sofology - Blackburn
Thank you for this great review Liz!
Very good store We were not followed around store and…
We were not followed around store and your sales people were very friendly. helpful and polite. The service I received was excellent
February 21, 2026
Reply from Sofology - Blackburn
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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