Sofology - Blackburn Reviews 2,336

TrustScore 5 out of 5

4.9

The Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Whilst looking around you're Blackburn showroom Michael Game was most helpful with our needs. He also emailed our requirements. Thank you Michael

Rated 5 out of 5 stars

Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everyth... See more

Company replied

Rated 5 out of 5 stars

I'd just been to another furniture store nearby who made me feel like an outsider who'd walked into their saloon. My experience with Seriya in the Blackburn store was quite the opposite. She was very... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Mike enough for his support in helping us choose and buy our sofa. We visited the store on several occasions to make sure we were completely certain with our choice, and every time we w... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

The staff Nashreen and Soraya were very…

The staff Nashreen and Soraya were very helpful. Absolutely amazing customer service and I would highly recommend my friends and family to visit the Blackburn store. They went through all my measurements and different options thoroughly and listened to my requirements and got my order 10/10 would rate higher than 5 stars if I could.

March 22, 2026
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Reply from Sofology - Blackburn

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Mike @ Whitebirk A** Service

Mike (@Blackburn Whitebirk
Store) did a fantastic job at allowing us to roam uninterrupted. He gave us some recommendations based on our dimensions and left us to it. When we were ready to purchase he was attentive, knowledgeable and patient. Our best experience yet whilst sofa shopping, they deserved our business.

March 21, 2026
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Reply from Sofology - Blackburn

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Positive experience without the aggressive sales pitch

Damian was very good and knowledgeable about the products. He answered all questions posed and allowed time for browsing and reflection about the choices made.

March 21, 2026
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Reply from Sofology - Blackburn

Hi there, thank you for your review. Another great review for Damian, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Thanks Damian…….

Damian was really helpful and offered other choices and styles which gave us some great options. Great service! Would highly recommend this store!

March 19, 2026
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Reply from Sofology - Blackburn

We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Damian gave you all the information you needed and met all of your expectations.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very happy with our purchase.

March 14, 2026
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Reply from Sofology - Blackburn

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars
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Reply from Sofology - Blackburn

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. Very helpful and friendly.

March 14, 2026
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Reply from Sofology - Blackburn

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Good information given on products

Good information given on products. Friendly customer service

March 9, 2026
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Reply from Sofology - Blackburn

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service

March 10, 2026
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Reply from Sofology - Blackburn

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Great product, exceptional staff

Great product, great price and the sales lady "Sandra" was excellent, kept me informed throughout and explained how the whole process worked

March 8, 2026
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Reply from Sofology - Blackburn

Thank you for this great review Dom :-)

Rated 5 out of 5 stars

The sales person Ash was absolutely…

The sales person Ash was absolutely brilliant and helpful and courteous without being pushy, explained everything in great detail and made my shopping experience a delight, she was extremely friendly and understood my needs without any hitches! thank you so much!

March 4, 2026
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Reply from Sofology - Blackburn

Thank you for taking the time to share your experience :-)

Rated 5 out of 5 stars

Lovely store

Lovely store, plenty of options and friendly staff, massive shout out to Damian, credit to your staff, helped me massively and nothing was a problem for him

February 28, 2026
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Reply from Sofology - Blackburn

Thank you Karen

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