Excellent shopping experience for our new sofas. The staff member who assisted us, Noshin, was extremely helpful, as was her manager. Both could not do enough to assist us from measuring the (now pu... See more
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Location
Switch locationMiddlebrook Retail Park, BL6 6JA Bolton, GB
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See what reviewers are saying
We recently bought a sofa from Kelly and honestly couldn’t have asked for a better experience. She was friendly, down-to-earth, and had a great sense of humour, which made the whole process really... See more
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I stopped by the store about an hour before closing, and the two staff members were absolutely fantastic! They took the time to answer every single question I had and made sure we were completely... See more
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We chose the most beautiful reclining sofa with matching 2 seater & chair at the Bolton Middlebrook Sofology store today, assisted by Ellie who was so friendly, helpful & made us feel so welcome with... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
4.9
Excellent
3K reviews
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Reply from Sofology - Bolton
Thank you for sharing your positive experience at Sofology Bolton. We're delighted to hear you received excellent customer service and are satisfied with your visit. Your feedback is invaluable and inspires our team to maintain high service standards.
If you have any further comments or need assistance, please reach out. We look forward to welcoming you back soon.
Lady Employee very helpful not pushy…
Lady Employee very helpful not pushy and explained everything very well.
November 6, 2025
Reply from Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
How buying something should go in my opinion.
Stuart was very helpful, knowledgeable and never pushy, helped us narrow down from three to the one we ended up ordering.
Another colleague (the ladies that is constantly plumping all the pillows on Sunday) was also very friendly and helpful. Good experience all round.
November 9, 2025
Reply from Sofology - Bolton
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Friendly and helpful staff
Friendly and helpful staff, not pushy coffee and biscuits were a nice touch.
November 3, 2025
Reply from Sofology - Bolton
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Stuart was great
Stuart was great, gave us the attention we needed when we came in the store but didn’t pressure us and encouraged us to take our time.
November 1, 2025
Reply from Sofology - Bolton
Hi there, thank you for your review. Another great review for Stuart, we will make sure to pass this on! Have a nice day.
Great sales Rep who suported and helped…
Great sales Rep who suported and helped with all required information
November 3, 2025
Reply from Sofology - Bolton
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
This is a genuine review of my visit to…
This is a genuine review of my visit to the Thurrock store today (02/11/2025). The staff were amazing and not pushy and... oh hang on a second. I think most people who give 5 stars say the same thing, and unfortunately, it feels like most of these reviews are not real.
The salespeople were great and helpful, and said today is the last day to get it delivered before Christmas. That was a little bit... pushy, but if you look for "delivery" reviews, you will soon know, this is unrealistic. I'm mentally prepared to wait 12 weeks, but so far, all I've read are the horror stories about the after-sales service and deliveries. Whatever happens to deliveries is not the salespeople's fault. They tell us what they are paid for and what we want to hear.
I loved a couple of sofas, Westwood and Wildwood. I almost ordered one just now (for £3k+), but I'm not so sure now. Sofology, if you're reading this, I have a proposition for you. I'd like to order a sofa now, but pay on delivery, if the sofa is in immaculate condition (see other reviews). How does that sound? I'd be grateful if you contact me at z7x at me dot com to discuss options. Many thanks.
November 2, 2025
Unprompted review
Reply from Sofology - Bolton
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Kelly was amazing at helping me decide…
Kelly was amazing at helping me decide the perfect sofa colour/fabric for me and my family
November 2, 2025
Reply from Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Power Recliner Chair
Power Recliner Chair
Found the 2 members of staff we dealt with extremely helpful and knowledgeable, even going so far too move 2 chairs next to each other as I couldn't decide.
After having browsed in other stores the information and service given at sofology was the sway to purchase from them and they had a recliner that suited our needs.
Was not pressured during our visits ,found the store well laid out and accessible.
November 2, 2025
Reply from Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
New purchase.
The sales person was excellent, we were looking for a chair and he marched it with a sofa we purchased 4 years ago, exact same leather to match.
October 28, 2025
Reply from Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Noshin really looked after us and made…
Noshin really looked after us and made sure we got exactly what we wanted, such a lovely person!
October 30, 2025
Reply from Sofology - Bolton
Hi there, thank you for your review. Another great review for Noshin, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Bolton
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very attentive to all our questions…
Very attentive to all our questions great service in store
October 24, 2025
Reply from Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very informative
Very informative, helpful and a lot of knowledge and experience to help us decide which was best for us.
October 24, 2025
Reply from Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great experience
No issues at all. Ellie was really helpful and had no issues at all. She took loads of time for us and was knowledgable and friendly.
October 4, 2025
Reply from Sofology - Bolton
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Ellie and the team made the experience…
Ellie and the team made the experience very easy and helped us find a similar material to one we wanted as they didn’t have it in store!
October 17, 2025
Reply from Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ellie. Have a great day 😊
Reply from Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
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