The store was well set out and inviting, the staff were friendly and helpful and gave us space and time to consider our choice. Special thanks to Raza at the shop in Brent Cross who was superb and gav... See more
Company replied
Location
Switch locationUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
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See what reviewers are saying
Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... See more
Company replied
Lovely lady helped me by Offering lots of options with prices when I told her what I was looking for. Helped me set up account to view everything online. Offered me a hot or cold drink. Talked me... See more
Company replied
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, United Kingdom
4.7
Excellent
3K reviews
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Excellent experience
Raza was really, personable, helpful and really knew his stuff. We ending up buying exactly what we were looking for and we are chuffed with our purchase. Big thank you to Raza and Sofology 🙂
November 16, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Raza. Have a great day 😊
Amazing service from Jimmy at Brent…
Amazing service from Jimmy at Brent Cross. He was very patient and answered my parents questions, very helpful.
November 15, 2025
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Always great service
November 14, 2025
Reply from Sofology - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Good choice and helpful staff
My husband and I visited recently as were looking for accent chairs. I had already found the one on the website that I wanted my husband to try. The staff member was helpful though I did all the selling to my husband 😂 We were treated respectfully and with patience. Had there been some tea/coffee available/offered I’d have given 5 stars.
November 10, 2025
Reply from Sofology - Brent Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
I phone the sale team and was conned in…
I phone the sale team and was conned in two buy leather kit at 64 pound and was one ,im trying to get my money back and get something i would
October 19, 2025
Reply from Sofology - Brent Cross
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Reply from Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Raza, we will make sure to pass this on! Have a nice day.
Jimmy was very polite and helpful very…
Jimmy was very polite and helpful very much appreciated 5 star service :)
November 11, 2025
Reply from Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Jimmy, we will make sure to pass this on! Have a nice day.
Great Service
We bought some new sofas from Sofology in Brent Cross today. We were very well looked after by Raza who was extremely knowledgeable and very patient, allowing us as much time as we needed to make the right choices. We are returning customers as the furniture is high quality and there is always a great range of products in the store.
November 11, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Raza. Have a great day 😊
Great customer service and buying experience
Went to Sofology Brent Cross to look for our sofas after a refurb. Raza looked after us incredibly well, wasn’t forceful and made sure we had all the information before deciding on what to go for. Would recommend Sofology purely based on his customer service.
November 8, 2025
Reply from Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The staff who served us are very great
The staff who served us are very helpful and polite.
I was very grateful for their help
November 9, 2025
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Highly recommend! Quality products.
I would recommend this branch of Sofology. The staff are knowledgeable, friendly and all willing to help. I found what I was looking for and anything I wasn't sure about was dealt with.
My only negative is that there are no discounts and no freebies to entice customers to spend more or seal the deal.
November 8, 2025
Reply from Sofology - Brent Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Sajjad Was brilliant
Sajjad Was brilliant. He was incredibly informative and was caring and interactive with our daughter. We are very happy with our purchase and look forward to receiving it.
November 8, 2025
Reply from Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Sajjad, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Philip was amazing and so helpful
Philip was amazing and so helpful. Made the experience very exciting and funny.
November 4, 2025
Reply from Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Philip, we will make sure to pass this on! Have a nice day.
Mariana was very knowledgeable and…
Mariana was very knowledgeable and helpful from start to finish. She helped us make the best decision that suited our needs.
November 7, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
A Lovely Shopping Experience
From the moment my daughter & myself entered Sofology at Brent Cross we felt comfortable. We were left to walk around looking at was available without
being bothered but we knew staff were there when required. Once we had made the decision of what we wanted Sajjad was very helpful answering all our questions & guiding us though the purchase with ease. Sajjad was a very a happy person & nothing was to much trouble
November 1, 2025
Reply from Sofology - Brent Cross
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Warm welcome.recliner chair
Warm welcome.recliner chair. All workings of the .chair explained.looking forward . Thanks to Philip for his time
October 27, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Philip. Have a great day 😊
Razza was great and very helpful
November 1, 2025
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Great customer service from the team…
Great customer service from the team especially Mariana who was very patient and took time to explain everything to us very clearly
November 1, 2025
Reply from Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Mariana, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Brent Cross
Thank you for sharing your experience :-)
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