The store was well set out and inviting, the staff were friendly and helpful and gave us space and time to consider our choice. Special thanks to Raza at the shop in Brent Cross who was superb and gav... See more
Company replied
Location
Switch locationUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
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Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... See more
Company replied
Lovely lady helped me by Offering lots of options with prices when I told her what I was looking for. Helped me set up account to view everything online. Offered me a hot or cold drink. Talked me... See more
Company replied
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, United Kingdom
4.7
Excellent
3K reviews
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Great customer service
Great customer service, felt like we were talking to an old friend rather than a salesperson. Looked at a bunch of different sofas and he helped us decide on the best one for us, considering space, colour and other important factors.
December 7, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Jay was amazing!
December 11, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Got lots of help from Raza
Got lots of help from Raza, he’s amazing! Great costumer services and was so patient and helpful. Highly recommend.
December 9, 2025
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Was very helpful and friendly and I was…
Was very helpful and friendly and I was advise what it’s perfect for me
December 2, 2025
Reply from Sofology - Brent Cross
Thank you so much for your 5-star review!
Great sofas and amazing customer service
We appreciated the help we got from Jimmy when we purchased a lovely sofa.
Great experience, very recommended .
Maria and Rui
December 3, 2025
Reply from Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Jay at the Brent Cross store was…
Jay at the Brent Cross store was incredible and made the whole ordering process so simple! Thank you so much.
December 1, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service and products.
November 28, 2025
Reply from Sofology - Brent Cross
Thanks for the 5 star review Vijay. We hope you found the perfect sofa 😊
Reply from Sofology - Brent Cross
Thanks for your review Mr Boci. We hope you found the perfect sofa! 😊
Exceptional Service from Jimmy Made All the Difference
I recently purchased a sofa and had an outstanding experience, thanks to the exceptional help from Jimmy. From the start, Jimmy took the time to go through all the options with us. He patiently explained the different styles, fabrics, sizes, and features, making sure we found exactly the right sofa for our needs.
Jimmy listened carefully to what we wanted and guided us to the perfect sofa that matched both our style and practical requirements. On top of helping us find the right piece, he worked hard to get us a great deal, ensuring we received excellent value for our purchase.
Jimmy’s professionalism, attention to detail, and commitment to customer service made the entire process smooth and enjoyable. He truly went above and beyond to make sure we were completely satisfied. I would highly recommend working with Jimmy to anyone shopping for furniture. His knowledge and personalized service make all the difference.
November 22, 2025
Reply from Sofology - Brent Cross
Thank you so much for your wonderful review! We’re thrilled to hear that Jimmy helped you find the perfect sofa. Your kind words about his professionalism and service mean a lot, and we’ll be sure to pass them on to him.
Enjoy your new sofa, and thank you for choosing us! 💛
Raza was amazing
Raza was amazing! He was so helpful and patient and talked us through every little thing to make our perfect sofa. We are so excited for it to arrive and are so thankful for his advice and kindness.
November 23, 2025
Reply from Sofology - Brent Cross
Thank you for sharing your feedback! We’re delighted to hear about your positive experience with Raza at Sofology Brent Cross. It’s great that he helped you find your perfect sofa with patience and thoroughness. We hope your new sofa brings you comfort and joy for years. If you have any questions or need assistance, please reach out.
We had a lovely experience with our…
We had a lovely experience with our costumer service. She gave us so much advice and information and made the process very smooth. I really appreciate her help and patience with me and my family.
November 18, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Raza was incredible
Raza was incredible. He guided us through the best sofa configuration for our space and personalised the choice based on our needs. Highly recommend!
November 16, 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The customer Service from Jimmy was…
The customer Service from Jimmy was amazing. He answered all my questions was extremely patient and helpful. With the help from him I know I picked the right sofa.
November 15, 2025
Reply from Sofology - Brent Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Staff were friendly and welcoming
Staff were friendly and welcoming, no t pushy for us to buy and showed interest in our thoughts. Good choice and designs.
November 13, 2025
Reply from Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service
Excellent service. The staff were very helpful all the way through and weren't trying the hard sell on us. They allowed us time to look through the different options and come to our own conclusions. Clearly high quality options when compared to the other retailers we went to.
November 16, 2025
Reply from Sofology - Brent Cross
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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