Sofology - Brent Cross Reviews 

Safi helped a lot

I managed to purchase the sofa set with the professional service of Jimmy. He certainly fixed it for me. It seemed so smooth.

Mr Raza was so kind and friendly with us and offered the best advice

Mariana was helpful and detailed in explaining the sofa construction. she took us through the whole process and reassured we were making the right decision.

Excellent customer service, Mr Sasan helped us and guide us to the best choice and purchase.

Left to browse but loads of useful advice and tips from our salesman Raza even pointing out the choice of leg finish which we wouldn’t have noticed until he pointed it out to us excellent customer service thank you!

The experience in the shop was good but the aftercare is non-existent. Sofa and armchair were delivered on 15th December with some minor scratches and a loose leg, ill fitting £38 'sofaglide' foot caps which have already fallen off at the front. Contacted Sofology the same day via their site, still waiting to hear back almost a month later. Tried calling customer service but no answer after 30 min on hold. Since they do not answer the phone, do not call back and do not want to sort it out over email, I am at a loss as to how to get support with this substandard product.

The lady who served us was very helpful and a really nice person.

My mum, sister and I had an excellent customer experience at Sofology. We were very impressed with Niyi particularly. His sale technique complimented us as a family. He wasn’t pushy, was transparent and objective about the pros and cons we needed to consider to choose the right sofa for us and our home. All the staff were very friendly, accommodating, and had humour - it’s clear they enjoy what they do. Additionally, the facilities in the store such as the lift and toilets were a bonus for Mum who’s getting on a bit.

Raza was extremely professional and attentive. Very knowledgable and spent time to understand our requirements.

Brilliant customer service and care.

I bought a sofa for 3999
But unfortunately its making a lot of noise and it doest stop some one came and Gadget a look at it and sayed put something otherneath it it should stop the noise its getting worse

Very attentive and helpful. All the questions we had where answered.
We can't wait for our new sofa and highly recommend visiting the Brent cross branch and speaking to Raza

Smooth ordering process. Friendly staff.
Thanks so much!

Very informative sales people. Given plenty of time to look around at furniture on display.

Lovely team (Raj and Jay) were patient and answered all of our queries and were really friendly and welcoming without being over bearing which can sometimes happen in such stores.

I was looking for a sofa to suit my needs and I found one.,with the help of a very helpful assistant.

Good Customer service.

Salesman was very polite.
He answered my question honestly.
Overall good experience.

We were going to buy our new sofas as we bought our old sofas 2 x 3 seaters about 8 years ago. We were told if we buy the extra sofa insurance it will be unlimited repairs. We left sofology to look in a few more shops to compare sofas and prices and we were told that there is no such thing as unlimited repairs it was a lie. I went back into sofology and spoke to a different member of staff who also tried convincing me it was unlimited repairs they both said 100% even if it went over the price of the sofa, I asked to see it in writing and in the small print it clearly says that the extra insurance will only cover up to the price of the sofa at the time we bought it and because of this sofology has now lost us as customers. 2 different members of staff in the same store blatantly lied to my face I will be spreading the throughout family and friends about this.