Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendl... See more
Company replied
Location
Switch locationHighwood Lane, Patchway, BS34 5TQ Bristol, GB
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See what reviewers are saying
We visit the Cribbs Causeway store 3 times before making our final decision on our sofa. Each time, the staff were super friendly and helpful - they were very knowledgable and it seemed like nothing... See more
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We had almost an impossible task of finding a sofa due to losing faith in another company as sofas being delivered faulty When we went into sofology we were at a loss and had to pay several visi... See more
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Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
4.7
Excellent
1K reviews
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Really impressed with the showroom with…
Really impressed with the showroom with plenty of options.
Matt the salesman was helpful but left us to check out all the different styles.
Very happy with the experience.
April 22, 2025
Reply from Sofology - Bristol
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
The show room had brilliant staff which…
The show room had brilliant staff which talked through all pros and cons on a wide variety of sofas and then ordered online once visited all other avenues,
April 18, 2025
Reply from Sofology - Bristol
Thank you for sharing Mr Harris!
The sales team were very knowledgeable…
The sales team were very knowledgeable and relaxed we felt no pressure to buy unlike other furniture outlets we visited the same day. This was the main reason we bought at sofology
April 21, 2025
Reply from Sofology - Bristol
Thank you Mr Thame :-)
Choosing a sofa was a Joy!
We had a fantastic experience at Sofology in Cribbs Causeway thanks to Joy! She was incredibly helpful—giving us all the information we needed without ever making us feel rushed. Joy made the whole process easy and enjoyable, and we really appreciated her friendly and professional approach. Thank you, Joy!
April 21, 2025
Reply from Sofology - Bristol
We are so pleased to hear that Joy was helpful during your visit Chloe, thank you for sharing :-)
Reply from Sofology - Bristol
Thank you Mr Higgins
Very friendly and helpful staff
April 19, 2025
Reply from Sofology - Bristol
Thank you for choosing Sofology!
Reply from Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Product aftercare and purchase
Excellent service, good price, and great product. Thankyou
April 6, 2025
Reply from Sofology - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Matt at Cribbs Causeway was so helpful…
Matt at Cribbs Causeway was so helpful and put no pressure on us at all. Would definitely recommend him. Sofas ordered and able to delay delivery as having building work done.
April 4, 2025
Reply from Sofology - Bristol
Thank you for sharing your experience Mrs Pond :-)
warm welcome
I was treated with a really warm welcome b6 all the staff. They gave me lots of time to browse and offered me tea and coffee. They spoke through all my options and it was a very positive experience.
March 30, 2025
Reply from Sofology - Bristol
Thank you for awarding us 5 stars Hannah :-)
Calm atmosphere and fantastic service
Had been shopping for a new sofa and hadn’t had any luck, plus often found the sales advisors pushy. Went into sofology in Bristol and served by Mat Smith. What a difference it can make having the right person! He let us browse and gave us the time and space we needed to find what we were looking for, that when we were done, we went looking for him as he gave us a great energy. The process after was then made so easy, helping us choose the colour and features we wanted, without being too pushy. It felt more of a relaxing experience and we left feeling great! The sofas are displayed so lovely as well, the smell of the showroom also added to the atmosphere! Thank you for making our experience so lovely, we are excited to receive our new sofa set!
March 30, 2025
Reply from Sofology - Bristol
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Matt. Thank you for taking the time to leave a review 😊
Great service
Helpful, knowledgable and friendly service; listened to what I needed and all aspects of the purchase were explained clearly.
March 29, 2025
Reply from Sofology - Bristol
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Absolutely amazing service from Nicola
Absolutely fantastic service from Nicola in the Bristol/Cribbs Causeway store. She went through everything thoroughly and ensured that all options covered. All my questions answered with confidence, Nicola certainly knows the products she sells. Nicola is a credit to Sofology.
March 29, 2025
Reply from Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent service
Your representative and manager were both fantastic and very willing to answer any question.
March 23, 2025
Reply from Sofology - Bristol
Thank you for this great review Sousan :-)
Great service
Very nice service especially Mat who served us was very helpfull, gave advice and explained everything we wanted to know.I highly recommend sofology in Bristol.
March 22, 2025
Reply from Sofology - Bristol
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Mat and that you would recommend us! Have a great day 😊
Great delivery service for my sofas
Great delivery service for my sofas. Rubbish with names, but think it was Owen and Harrison who delivered some bulky stuff to my 2nd floor flat. Top job.
March 11, 2025
Unprompted review
Reply from Sofology - Bristol
Hi there, thank you very much for your review. We are pleased to hear about your positive delivery experience and that you are happy with the service provided by Owen and Harrison!
The staff were great in everything the…
The staff were great in everything the explained
March 14, 2025
Reply from Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
No hard selling!
Being left to browse on our own without any hard selling was really good, and when we asked for help and advice Nicola was able to give it immediately and helpfully. We enjoyed our experience of shopping at sofology today.
March 17, 2025
Reply from Sofology - Bristol
We are so pleased that your visit to the store was a positive one Phillipa!
Excellent experience!
We visited the Cribbs Causeway store today and were warmly welcomed by Joy. We happily browsed the store and a couple of different team members checked that we were ok. We chatted with Joy the manager, who was very friendly and knowledgeable, and she answered a number of questions we had. At no point did we feel pressured but we knew help was at hand if we needed it.
We left to have a think and returned to the store where Joy welcomed us once more and offered us a hot drink whilst we considered fabric choices. Joy also supported us in our decision making by showing us colour options and providing samples. When we were ready to place our order Kayleigh took us through everything, was clear about our choices and all we needed to know.
We left very happy with our decision and the customer service we received was excellent.
March 16, 2025
Reply from Sofology - Bristol
This is a great review, thank you for taking the time to share your experience.
Great product, great service.
Consultant was extremely helpful and knowledgeable, no persistent salesperson was welcomed
March 16, 2025
Reply from Sofology - Bristol
Thank you for awarding us 5 stars Alex!
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