Sofology - Bristol Reviews 1,002

TrustScore 4.5 out of 5

4.7

Highwood Lane, Patchway, BS34 5TQ Bristol, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... See more

Company replied

Rated 5 out of 5 stars

Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendl... See more

Company replied

Rated 5 out of 5 stars

We visit the Cribbs Causeway store 3 times before making our final decision on our sofa. Each time, the staff were super friendly and helpful - they were very knowledgable and it seemed like nothing... See more

Company replied

Rated 5 out of 5 stars

All of the staff in the Bristol store were friendly, knowledgeable & really helpful. I didn’t find them pushy at all. The purchase of the sofa was relatively quick & easy. I haven’t received the sofa... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Sales staff were polite amd attentive

Sales staff were polite amd attentive, there was no pressure put upon us. The order was reviewed with us prior to completion to ensure it was correct. All in all a pleasant expirience, thank you.

May 26, 2025
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Reply from Sofology - Bristol

Thank you for sharing your experience! We're glad our sales staff provided polite, attentive service without pressure. It's wonderful to hear the order review process contributed to your positive experience. Your feedback is invaluable, and we appreciate the 5-star rating. If you need assistance in the future, feel free to reach out. We look forward to welcoming you back to Sofology Bristol!

Rated 5 out of 5 stars

Vanessa in Bristol

Vanessa in the Bristol, Patchway branch is a credit to the brand.

Super helpful, super cheerful and really looked after us.

I rarely leave ratings, but Vanessa needs recognition. I was so impressed that I was even thinking about how well my company would do with Vanessa on our team.

We do not know Vanessa, we have not been paid to write this :D

She is awesome, thank you!!!

- Just to add, we ordered the same sofa that Vanessa has herself and instead of spending the £1800 we intended to at DFS next door, where the staff are not a patch on yours, we ended up spending £3000 for something that we KNOW we are going to love and something Vanessa was confident we would too. She even showed us her sofa in her home on her tablet.

Have we mentioned Vanessa at this point? :D:D

May 26, 2025
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Reply from Sofology - Bristol

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Saw what we liked and then ordered

Saw what we liked and then ordered via Kayleigh Blyth all simple and professional

May 22, 2025
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Reply from Sofology - Bristol

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Great experience…

We had an absolutely great experience at Sofology.
There was no hard sell, which is something I hate, but there was someone there if we wanted to ask questions.
I loved the fact that once you'd looked around and fancied a sofa, all details were emailed to you so you could go away, measure your room and have a think if it was right for you.
We can't wait for our new sofa to arrive!!!

May 12, 2025
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Reply from Sofology - Bristol

Thank you for sharing your experience Jackie! :-)

Rated 5 out of 5 stars

Helpful

The lady that helped us with our sofa at Bristol Cribbs Causeway her name was Tai. She was very helpful and a joy to speak too.

May 3, 2025
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Reply from Sofology - Bristol

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Excellent experience

The salesman was excellent. We were allowed time to browse the store, then we were helped with our purchase once we had made our choice.
Fantastic. Thank you

May 5, 2025
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Reply from Sofology - Bristol

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Excellent Service

The manager and Vanessa were very help and went out their way to assist us. The service provided was excellent nothing was to much trouble

April 27, 2025
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Reply from Sofology - Bristol

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

The store was very welcoming and well…

The store was very welcoming and well laid out, and the store assistant Nicola, was extremely helpful. There was no stress or pressure and the whole purchasing experience was pleasant. The range of sofas was very good.

April 18, 2025
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Reply from Sofology - Bristol

Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Nicola and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Really impressed with the showroom with…

Really impressed with the showroom with plenty of options.
Matt the salesman was helpful but left us to check out all the different styles.
Very happy with the experience.

April 22, 2025
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Reply from Sofology - Bristol

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Rated 4 out of 5 stars

The show room had brilliant staff which…

The show room had brilliant staff which talked through all pros and cons on a wide variety of sofas and then ordered online once visited all other avenues,

April 18, 2025
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Reply from Sofology - Bristol

Thank you for sharing Mr Harris!

Rated 5 out of 5 stars

The sales team were very knowledgeable…

The sales team were very knowledgeable and relaxed we felt no pressure to buy unlike other furniture outlets we visited the same day. This was the main reason we bought at sofology

April 21, 2025
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Reply from Sofology - Bristol

Thank you Mr Thame :-)

Rated 5 out of 5 stars

Choosing a sofa was a Joy!

We had a fantastic experience at Sofology in Cribbs Causeway thanks to Joy! She was incredibly helpful—giving us all the information we needed without ever making us feel rushed. Joy made the whole process easy and enjoyable, and we really appreciated her friendly and professional approach. Thank you, Joy!

April 21, 2025
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Reply from Sofology - Bristol

We are so pleased to hear that Joy was helpful during your visit Chloe, thank you for sharing :-)

Rated 5 out of 5 stars

Product aftercare and purchase

Excellent service, good price, and great product. Thankyou

April 6, 2025
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Reply from Sofology - Bristol

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Matt at Cribbs Causeway was so helpful…

Matt at Cribbs Causeway was so helpful and put no pressure on us at all. Would definitely recommend him. Sofas ordered and able to delay delivery as having building work done.

April 4, 2025
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Reply from Sofology - Bristol

Thank you for sharing your experience Mrs Pond :-)

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