Sofology - Bristol Reviews 1,002

TrustScore 4.5 out of 5

4.7

Highwood Lane, Patchway, BS34 5TQ Bristol, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... See more

Company replied

Rated 5 out of 5 stars

Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendl... See more

Company replied

Rated 5 out of 5 stars

We visit the Cribbs Causeway store 3 times before making our final decision on our sofa. Each time, the staff were super friendly and helpful - they were very knowledgable and it seemed like nothing... See more

Company replied

Rated 5 out of 5 stars

All of the staff in the Bristol store were friendly, knowledgeable & really helpful. I didn’t find them pushy at all. The purchase of the sofa was relatively quick & easy. I haven’t received the sofa... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Everyone helpful

Everyone helpful. The Bristol store needs a sign to tell you how to get into the carpark. I had to use satnav in the end.

July 15, 2025
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Reply from Sofology - Bristol

Hi there, thanks for taking the time to leave a 4-star review, we will make sure to pass the feedback along!

Rated 5 out of 5 stars

Great Customer Experience - Would Recommend!

Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendly that we came across and as a bonus made our dog most welcome! Would recommend Sofology and definitely return should the need arise.

July 5, 2025
Unprompted review
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Reply from Sofology - Bristol

Thank you for sharing your positive experience at Sofology Bristol! We're glad Haydon provided excellent service and that our team made you and your dog feel welcome. We appreciate your recommendation and hope to see you again soon. If you need anything else, feel free to reach out.

Rated 5 out of 5 stars

The Hugo

It was a lovely straightforward experience. Nicola was knowledgeable and made things easy by sending me information via email. When I went into the branch she processed my order smoothly and went through all the fine print.

July 10, 2025
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Reply from Sofology - Bristol

Thank you for sharing your experience with us! We're glad your order was processed smoothly with clear explanations.

Your feedback is invaluable, and we're delighted by your positive experience. If you need anything else, please reach out. We look forward to welcoming you back!

Rated 5 out of 5 stars

Great experience, thank you Kayleigh!

We had a very positive buying experience at the Bristol store.

Kayleigh provided outstanding service - we asked a lot of questions!

All the staff seemed friendly and the store was spotless.

July 12, 2025
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Reply from Sofology - Bristol

Thank you for your feedback on your experience at Sofology Bristol. We're thrilled you enjoyed your visit and appreciated Kayleigh's service. It's wonderful to hear our team made you feel welcome.

We truly value your kind words and perfect rating. If you have any questions or need assistance, please reach out.

Thank you for choosing Sofology. We hope to see you again soon.

Rated 5 out of 5 stars

Super helpful staff Bristol…

Mags was super helpful in the Bristol showroom. She gave me space to consider my options but was on hand with a cup of tea and some helpful advice. I will look out for her when I make further purchases

July 6, 2025
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Reply from Sofology - Bristol

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

The young lady that helped us was…

The young lady that helped us was really helpful.
Only downfall was I rang 9 days later to change colour from the gray to green, it wasn’t in showroom to see .
And was told it would cost me £500!As I don’t want suite until late Sept thought I had plenty time, so bit upset on that 😒 as I wasn’t informed.

June 20, 2025
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Reply from Sofology - Bristol

Hi there, thank you for taking the time to share your feedback with us. We are delighted to hear that the Sofologist who assisted you was really helpful during your visit. It's always our aim to provide excellent service to our customers. We apologise for the inconvenience you experienced regarding the colour change. We understand how important it is to have the perfect choice for your home, and we're sorry for any upset this situation has caused. If there's anything else we can do to assist you, please feel free to reach out to us!

Rated 5 out of 5 stars

Nicole at the Bristol Cribs branch was…

Nicole at the Bristol Cribs branch was fantastic! we drove over and hour and a half to go back especially to that branch to buy our new sofa from them, the whole team were brilliant, patient and helpful. couldn't fault them. thank you so much!!

June 22, 2025
Unprompted review
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Reply from Sofology - Bristol

Thank you for your kind feedback!

Rated 5 out of 5 stars

Great customer service

Kayleigh helped us out buying our first sofa and made it so easy for us due to her knowledge and customer service.

June 22, 2025
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Reply from Sofology - Bristol

Thank you for your great feedback!
We appreciate your 5-star rating and are glad to have helped you find the perfect sofa. If you need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Great customer service!

Great customer service!
Not too pushy & very knowledgable staff.

Overall the purchase experience was fab, the store was spacious & tidy & we were left to browse at our leisure but re-assured that someone would be on hand if we had any questions.
Mags was particularly helpful running through the purchase & finance options.

June 16, 2025
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Reply from Sofology - Bristol

Thank you for this great review Matt. We appreciate it.

Rated 5 out of 5 stars

Very Welcoming & Helpful Staff

Your staff were welcoming & very helpful and very knowledgable!
We attended on more than 1 occasion and were always greeted with a smile & very helpful advisors.

June 14, 2025
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Reply from Sofology - Bristol

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Amazing service and all the staff were…

Amazing service and all the staff were super helpful especially Nicola! Our flat has a tricky layout and she really took the time to make sure we got the right sofa that we loved and would fit! It just arrived today and we’re so pleased (Adler 3 seater) would 100% recommend

February 25, 2025
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Reply from Sofology - Bristol

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

As soon as we arrived in the store we…

As soon as we arrived in the store we were made to feel welcome. The staff were extremely helpful but not pushy. We made our purchase with the help of Mat who was brilliant.

June 7, 2025
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Reply from Sofology - Bristol

Thank you for your fantastic review!

Rated 5 out of 5 stars

Friendly team Bristol

Our sales team person, Tai at Bristol Cribs Causeway Sofology was brilliant, friendly, human knowledgeable. No hard sell and super helpful

June 7, 2025
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Reply from Sofology - Bristol

Thank you for your fantastic review!

Rated 5 out of 5 stars

Perfecto

Everything was perfect, the coffee was good and the attendant was super patient..

June 6, 2025
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Reply from Sofology - Bristol

Thank you for awarding us 5 stars Omar :-)

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, store smells beautiful and it was a pleasure to make a purchase with you all

May 31, 2025
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Reply from Sofology - Bristol

Thank you for choosing Sofology Mrs Irish :-)

Rated 5 out of 5 stars

Easy

Easy, helpful and honest service
Explained well about the products before purchasing

May 27, 2025
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Reply from Sofology - Bristol

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Extremely helpful staff

Fantastic service, extremely helpful staff.
Nicola was brilliant.

May 26, 2025
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Reply from Sofology - Bristol

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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