Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... See more
Company replied
Highwood Lane, Patchway, BS34 5TQ Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... See more
Company replied
Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendl... See more
Company replied
We visit the Cribbs Causeway store 3 times before making our final decision on our sofa. Each time, the staff were super friendly and helpful - they were very knowledgable and it seemed like nothing... See more
Company replied
All of the staff in the Bristol store were friendly, knowledgeable & really helpful. I didn’t find them pushy at all. The purchase of the sofa was relatively quick & easy. I haven’t received the sofa... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone helpful. The Bristol store needs a sign to tell you how to get into the carpark. I had to use satnav in the end.

Reply from Sofology - Bristol
Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendly that we came across and as a bonus made our dog most welcome! Would recommend Sofology and definitely return should the need arise.

Reply from Sofology - Bristol
It was a lovely straightforward experience. Nicola was knowledgeable and made things easy by sending me information via email. When I went into the branch she processed my order smoothly and went through all the fine print.

Reply from Sofology - Bristol
We had a very positive buying experience at the Bristol store.
Kayleigh provided outstanding service - we asked a lot of questions!
All the staff seemed friendly and the store was spotless.

Reply from Sofology - Bristol

Reply from Sofology - Bristol
Mags was super helpful in the Bristol showroom. She gave me space to consider my options but was on hand with a cup of tea and some helpful advice. I will look out for her when I make further purchases

Reply from Sofology - Bristol
The young lady that helped us was really helpful.
Only downfall was I rang 9 days later to change colour from the gray to green, it wasn’t in showroom to see .
And was told it would cost me £500!As I don’t want suite until late Sept thought I had plenty time, so bit upset on that 😒 as I wasn’t informed.

Reply from Sofology - Bristol
Nicole at the Bristol Cribs branch was fantastic! we drove over and hour and a half to go back especially to that branch to buy our new sofa from them, the whole team were brilliant, patient and helpful. couldn't fault them. thank you so much!!

Reply from Sofology - Bristol
Kayleigh helped us out buying our first sofa and made it so easy for us due to her knowledge and customer service.

Reply from Sofology - Bristol
Great customer service!
Not too pushy & very knowledgable staff.
Overall the purchase experience was fab, the store was spacious & tidy & we were left to browse at our leisure but re-assured that someone would be on hand if we had any questions.
Mags was particularly helpful running through the purchase & finance options.

Reply from Sofology - Bristol
Your staff were welcoming & very helpful and very knowledgable!
We attended on more than 1 occasion and were always greeted with a smile & very helpful advisors.

Reply from Sofology - Bristol
Amazing service and all the staff were super helpful especially Nicola! Our flat has a tricky layout and she really took the time to make sure we got the right sofa that we loved and would fit! It just arrived today and we’re so pleased (Adler 3 seater) would 100% recommend

Reply from Sofology - Bristol
As soon as we arrived in the store we were made to feel welcome. The staff were extremely helpful but not pushy. We made our purchase with the help of Mat who was brilliant.

Reply from Sofology - Bristol
Our sales team person, Tai at Bristol Cribs Causeway Sofology was brilliant, friendly, human knowledgeable. No hard sell and super helpful

Reply from Sofology - Bristol
Everything was perfect, the coffee was good and the attendant was super patient..

Reply from Sofology - Bristol
Very friendly and helpful staff, store smells beautiful and it was a pleasure to make a purchase with you all

Reply from Sofology - Bristol
Easy, helpful and honest service
Explained well about the products before purchasing

Reply from Sofology - Bristol

Reply from Sofology - Bristol
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.