Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... See more
Company replied
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and experience in the store. Storm was welcoming from the start. Once we told her what we were looking for, she was very knowledgeable and directed us to the sofa that we actually ended... See more
Company replied
We had a really great experience at the Cambridge branch thanks to Storm and Ryan. They were both extremely helpful, friendly, and knowledgeable from start to finish. They took the time to explain... See more
Company replied
Excellent service. We were able to look around without being hassled and more than willing to answer any questions. When we decided on our purchase they were very helpful and accommodating. Throughout... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.8
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was one of the best shopping…
It was one of the best shopping experience.
Great service great people running the store.
Ethan Gilks was great at his job very informative and very good at costumer service.
July 27, 2025
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars :-)
We had a great experience with…
We had a great experience with Sofology. Ethan was knowledgeable and had some great advice. He was friendly and professional, never obviously pushing the sale. We were shown a variety of sofas, colours and materials and also given excellent instructions about warranty, cleaning etc. Thank you Sofology.
July 26, 2025
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Mrs Gloyne
Reply from Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Cambridge
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Ethan took his time to listen to our…
Ethan took his time to listen to our needs and work with us which was greatly appreciated.
July 23, 2025
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ethan, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Super helpful team
Ethan and all the team were very helpful and patient. Helped me find the best sofa for my needs. Very pleased with the process and looking forward to delivery of a stylish and functional piece of furniture
July 21, 2025
Reply from Sofology - Cambridge
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our team at Sofology.
Really lovely service
Really lovely service, super helpful without being invasive, gave us all the time in the world to look around, then was really knowledgeable about configurations, options and extras.. no hard sell! Highly recommend!
July 18, 2025
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Mrs Dove
Excellent service at a good price
Clean office. Friendliness of the staff. Professional service
July 18, 2025
Reply from Sofology - Cambridge
Thank you for sharing your experience :-)
Ethan was super helpful
Ethan was super helpful. Very knowledgeable and no pressure to buy. Explained everything really well
July 15, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great products
Great customer service and knowledge. No pressure which was appreciated.
July 16, 2025
Reply from Sofology - Cambridge
Thank you so much for taking the time to share your experience with us at Sofology.
Ethan Gilks was an amazing help
Ethan Gilks was an amazing help! He helped me choose and pimp my sofa! He didn’t harass like other sofa shops which I avoided quickly.
July 3, 2025
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ethan, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Chilled, friendly and no pressure
The staff were very friendly. I didn’t feel pressured, they weren’t in your face, allowed you to look, try the furniture and then allowed us to approach them which I liked and then have a conversation.
June 10, 2025
Reply from Sofology - Cambridge
Thank you for your feedback! We're delighted you had a great experience at Sofology Cambridge. Our team strives to create a welcoming atmosphere, and we're pleased you enjoyed browsing our furniture. We appreciate your compliments about our staff and are glad you felt comfortable asking for help.
We look forward to your next visit! If you need anything else, just let us know.
Ethan was great
Ethan was great. Very knowledgeable and throughout the process really clear and professional
Great team
June 7, 2025
Reply from Sofology - Cambridge
Thank you for sharing your experience!
What a find
What a find, and what a good service. I had to give Sofology in Cambridge a five star review simply because of the excellent service we received. Everything was explained fully to me by Ethan, so there were no surprises when the money discussion came up. Reasonable price and extremely good quality, with the added bonus it was made in Britain.
June 1, 2025
Reply from Sofology - Cambridge
Thank you so much for taking the time to share your feedback with us!
Gave me information I needed
May 26, 2025
Reply from Sofology - Cambridge
Thank you for your review! We're glad you found the information you needed during your visit to Sofology Cambridge. Your feedback is important to us, and we're pleased to have met your expectations.
If you have any questions or need further assistance, feel free to reach out. We look forward to welcoming you back!
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
left alone to browse
May 26, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.