Absolutely fantastic customer service, from the moment we walked in we felt welcome, we were served by Kahn at Cambridge. We had visited another close by well known sofa shop but chose sofology merel... See more
Company replied
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... See more
Company replied
Excellent service. We were able to look around without being hassled and more than willing to answer any questions. When we decided on our purchase they were very helpful and accommodating. Throughout... See more
Company replied
From the moment we stepped in the store manager made us feel welcome and assisted us in all our enquiries. Ethan Gilks was the young chap that completed our order for us. He was extremely profession... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.7
Excellent
2K reviews
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Ethan was really helpful
Ethan was really helpful, knowledgeable and most importantly in these types of scenarios, honest.
April 13, 2025
Reply from Sofology - Cambridge
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear about your positive experience at Sofology Cambridge.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to our store in the future.
Reply from Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic service
Fantastic service with everything explained in detail and the staff were very friendly. Ethan spent time with us going through all the options and was amazing. Ryan was also very friendly and informative.
April 9, 2025
Reply from Sofology - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
A very efficient sales process
Karim in the Cambridge store was very helpful and efficient in the sales process and in ensuring that we understood everything.
April 8, 2025
Reply from Sofology - Cambridge
Thank you for sharing your experience! We're glad to hear that Karim assisted you effectively and made your visit to our Cambridge store enjoyable. Your feedback is appreciated and will be passed on to Karim and the team. We look forward to welcoming you back to Sofology!
Salesperson was very calm and explained…
Salesperson was very calm and explained everything very well
April 5, 2025
Reply from Sofology - Cambridge
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Efficient
Efficient, helpful and professional - answered all questions and offered some good advice.
April 5, 2025
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Vincent
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this and we will pass this along to Matthew!
Lovely experience
Lovely experience with knowledgeable and relaxed customer service! Looking forward to getting our new sofa.
April 5, 2025
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Ray!
Kahn went above and beyond
Kahn went above and beyond, very patient knowledgeable and not pushy at all. Thank you!
April 2, 2025
Reply from Sofology - Cambridge
Thank you for sharing Peter we are pleased that your visit to the store was a positive one.
Very helpful staff
March 29, 2025
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Gary :-)
Wow!
Very helpful, were shown lot's of option's on couches and I bought the one I fell inlove with. Very reasonable prices, great informative, pleasant staff. The trip to Sofology made my day.
March 28, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The team in Cambridge were great
The team in Cambridge were great!
Great customer service and talked us through the whole process and purchase.
Thank you to Ethan, Mat and Ryan.
March 22, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Professional,polite
Professional,polite, attentive & knew what we were looking for and he found it for us.
March 25, 2025
Reply from Sofology - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Beautiful sofas
Beautiful sofas. Excellent service, very knowledgeable employee and smooth process.
March 23, 2025
Reply from Sofology - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Spot on customer service!!
Matthew from the Cambridge branch was excellent, he wasn’t your typical pushy sales rep, and he was very helpful with moving furniture around in different lighting.
March 22, 2025
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Good service
Ethan, who sold me my sofa was really good- professional, knowledgeable, helpful and polite. Such a refreshing change these days. Would recommend Sofology to anyone
March 16, 2025
Reply from Sofology - Cambridge
Thank you for your recommendation Ray!
Reply from Sofology - Cambridge
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Great experience
Great experience. Very helpful staff explained every step in detail. Smooth sales journey
March 9, 2025
Reply from Sofology - Cambridge
Thank you so much for your wonderful review! Your feedback is greatly appreciated and will be shared with our staff.
New Chair.
Your salesman listened to what we wanted, showed your offerings to us and then sold us one. All very quick and simple. I wish all purchases were so easy.
March 8, 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
A great experience
A great experience, Adnan went the extra mile to enable us to choose the correct sofa in the correct colour for our new home. Highly recommend.
March 8, 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
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