Liz was amazing! I popped in initially just browsing and Liz was fantastic with me. She gave me information and listened to what I wanted. I came back at the weekend with my daughter and asked for L... See more
Company replied
Location
Switch locationUnit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... See more
Company replied
Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... See more
Company replied
A good selection of Sofas to choose from, no high pressure sales left alone to browse at our leisure .very helpful and knowledgeable staff especially Kim at the Cannock store who answered all or ques... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, United Kingdom
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales assistant was pushy and didn't…
Sales assistant was pushy and didn't listen completely to my housing situation so then questioned me a lot which felt uncomfortable. I had been to a different store twice previously and saw a sofa I loved so still went ahead with purchase as I wanted to get it ordered ready for my new home without delay as I'm on a tight schedule and this was the closest store at the time.
December 5, 2025
Reply from Sofology - Cannock
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would appreciate the opportunity to make it right. If you'd like to discuss this further, please email us at social.media.complaints@sofology.co.uk with your review and account details.
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff were very help full and patient
December 1, 2025
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sunny was amazing
Sunny was amazing , he was helpful and informative and made us feel comfortable and we left feeling confident about our putchase
November 30, 2025
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic service from Lisa and Jess
Fantastic service from Lisa and Jess. Very informative and helpful.
November 28, 2025
Reply from Sofology - Cannock
Hello Peter, thank you for your review. We are so happy to hear this!
Jess is amazing!!
Myself and my boyfriend were guided through the sofa buying experience by Jess.. we visited the store twice, after the first visit she emailed me to follow up which I really appreciated it. She went above and beyond to help us pick the perfect sofa for our home, answering all our questions no matter how silly they seemed… she was warm and welcoming from the start - 10/10 customer experience, I’ve recommended friends to go the Cannock store and ask for Jess :)
November 22, 2025
Reply from Sofology - Cannock
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Recliner Sofa
Kimberley was super helpful, knowledgeable and made our purchase straightforward.
The second time we have used Sofology, and they don't disappoint.
Quality furniture, friendly staff.
November 24, 2025
Reply from Sofology - Cannock
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Really good staff very clearly…
Really good staff very clearly explained. Awesome experience
November 9, 2025
Reply from Sofology - Cannock
Thank you for sharing your experience! We're glad our staff provided clear explanations and that you had a great time at Sofology Cannock. Your feedback is valuable, and we're pleased to have met your expectations.
If you need anything else, please reach out. We look forward to welcoming you back!
Made very welcome on entering the shop…
Made very welcome on entering the shop jess very attentive and explained everything very well
November 23, 2025
Reply from Sofology - Cannock
Thank you for sharing your experience! We're glad to hear you felt welcomed in our store and that Jess provided attentive assistance. Excellent customer service is our priority, and we're pleased to have met your expectations. We look forward to welcoming you back to Sofology Cannock. If you need anything else, please let us know.
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent customer service
Polite, friendly and knowledgeable customer service - Liz was great.
November 22, 2025
Reply from Sofology - Cannock
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
Kim was brilliant and really friendly…
Kim was brilliant and really friendly and helpful, couldn’t have asked for better customer service
November 14, 2025
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Kimberley was extremely knowledgeable…
Kimberley was extremely knowledgeable and helpful Am looking forward to having my new sofa soon.
November 13, 2025
Reply from Sofology - Cannock
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great in-store and online experience
Great in-store and online experience. Sunny at the Cannock store was massively helpful and prevented us from making a costly mistake by sharing his experience and knowledge.
November 12, 2025
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sunny. Have a great day 😊
Very helpful and knowledgeable staff
November 11, 2025
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Friendly without be pushy
November 11, 2025
Reply from Sofology - Cannock
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Cannock
Hi there, thank you for your review. Another great review for Linda, we will make sure to pass this on! Have a nice day.
Kim at Cannock store was fantastic
Kim at Cannock store was fantastic
Knowledgeable, easy to talk to
Listened to what we wanted and more importantly, what we didn't
.
No hard sell, just let us make our own minds up in our own time
Nothing was too much trouble
November 9, 2025
Reply from Sofology - Cannock
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.