We decided to buy a sofa and Leigh at the Cardiff branch was very knowledgeable and helpful with our selection. We experienced an issue due to an incorrectly recorded phone number leading to delays i... See more
Location
Switch locationUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
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See what reviewers are saying
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... See more
Company replied
Very polite and helpful. My visit to Sofology was a new experience and a good one,staff were very helpful and informative, cannot praise them enough.
Went to sofology in Cardiff today looking for a new suite for the living room and walked out less than an hour later completely satisfied with our purchase of a 3 seater sofa, a 2 seater sofa and a la... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, United Kingdom
4.8
Excellent
2K reviews
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Helpful & Friendly Service
Antonella was very helpful and accommodating to us as we visited the store a few times, she helped us make sure we were getting the right sofa for us. Excellent service overall, would recommend to anyone.
November 10, 2025
Reply from Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Relaxed & Friendly store 😊🌟
THE WHOLE EXPERIENCE WAS RELAXED, FROM WALKING IN AND AROUND THE VERY WELL LAYED OUT STORE.MEETING JAKE, WHO WENT THROUGH EVERYTHING AND EXPLAINED IT ALL VERY WELL.
NOT ONCE DID WE, EXPERIENCE ANY PUSHY SALESMANSHIP, INFACT, QUITE THE OPPOSITE 😊
THE STOCK IS OF A VERY HIGH QUALITY AND STANDARD, WOULD RECOMMEND sofology Cardiff TO ALL THAT ARE AFTER A NEW SOFFA SUIT.
November 9, 2025
Reply from Sofology - Cardiff
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Excellent and swift service in the…
Excellent and swift service in the Cardiff store. Antonella was very knowledgable and helpful.
November 8, 2025
Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
so easy and relaxed
very helpful lady who sorted it all out for us. no pressure, very relaxed.
November 2, 2025
Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Huge selection and excellent service from Leigh
I’ve just ordered a sofa and chair from Sofology and the service from Leigh was outstanding. He was friendly, patient, and really knowledgeable, helping us find exactly what I was looking for without any pressure. The whole process was smooth and enjoyable — great customer service
November 5, 2025
Reply from Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review!😊
Customer Review…
Dealt with a lovely guy in store and everything was explained thoroughly. Great in-store experience.
November 4, 2025
Reply from Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Cardiff
Thank you for sharing your experience at Sofology Cardiff. We're glad you appreciated our polite service and felt no pressure during your visit. Our team aims to create a welcoming environment, and your feedback is encouraging.
We hope to see you again soon for your future furniture needs. If you need anything else, please reach out.
Great products and Great service
We managed to get a bargain on a swivel chair and we were dealt with efficiently and professionally.
We came home and decided to order a 3 seater chaise too!!
Great products with great service. I hope it continues to delivery 😁
November 2, 2025
Reply from Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The member of staff was extremely…
The member of staff was extremely helpful and friendly. Gave me all the information I needed to know.
November 1, 2025
Reply from Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofa shopping with the family
Customer service from Phil in your Newport Rd store in Cardiff was exceptional. Very knowledgeable, told us everything we needed to know.
He's doing a great job. Sofa purchased.
November 1, 2025
Reply from Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Eva the sales person was brilliant
Eva the sales person was brilliant, really helpful , efficient and a pleasure to meet.
November 1, 2025
Reply from Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Philip the sales person was extremely…
Philip the sales person was extremely and patient in helping us to find the right sofa for us
October 31, 2025
Reply from Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great service from Leigh
We placed an order for a Fitzrovia sofa and love seat. We had previously called into the store so knew which design sofa we wanted but needed some help with dimensions and then the colour choice. Leigh helped us with that and then took his time talking us through the best method of regular sofa care and the features of Sofashield.
We are looking forward to the delivery in 7 weeks time and will then do an update regarding the delivery service.
October 30, 2025
Reply from Sofology - Cardiff
Thank you for your feedback! We're thrilled to hear about your positive experience at Sofology Cardiff and that Leigh assisted you with your Fitzrovia sofa and love seat selection. It's great that you found his advice on dimensions, color choices, and sofa care helpful.
We look forward to the delivery of your new furniture and your thoughts on our service. If you have any questions or need assistance, please reach out.
Thank you for choosing Sofology. We hope your new sofa and love seat bring you comfort and joy for years to come.
Found a lovely recliner at a great…
Found a lovely recliner at a great price. Young lady who served us was very helpful and knowledgeable.
October 29, 2025
Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review!😊
Way better than the competition and…
Way better than the competition and great service
October 24, 2025
Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
Was great to browse without feeling pressured by the staff. When approached staff they were very helpful and knowledgeable. When we decided what we wanted the member of staff who was Leigh was very friendly and informative went through all our options. Great service would recommend.
October 25, 2025
Reply from Sofology - Cardiff
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Extremely knowledgeable sofologist…
Extremely knowledgeable sofologist Phil- gave expert advice and support. I have confidence that I’ve made the right decision with my choice of sofa. He made good suggestions based on my personal preferences. Very happy customer :-)
October 25, 2025
Reply from Sofology - Cardiff
Thank you for your wonderful feedback! We're glad Phil provided expert advice and support, helping you feel confident in your sofa choice. It's great to know his suggestions matched your preferences and that you're a happy customer. Your satisfaction is our priority, and your kind words mean a lot. If you have any questions or need assistance, please reach out. Enjoy your new sofa!
Very friendly and helpful
Very friendly and helpful. Explained everything to us clearly and was charming!
October 25, 2025
Reply from Sofology - Cardiff
Thank you for your wonderful review! We're glad to hear our team was friendly and helpful, and that everything was explained clearly. Your feedback motivates us to keep providing excellent service. We look forward to welcoming you back to Sofology Cardiff!
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