We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... See more
Company replied
Location
Switch locationUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
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See what reviewers are saying
I was so glad I made the effort to visit Sofology. I visited around a fortnight ago to peruse the stock and I was very impressed with the standard of quality. The sales people made me very welcome, ma... See more
Company replied
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... See more
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Our first order was rejected for various reasons, and it was returned. We then went looking elsewhere and were shocked at the prices and lack of quality etc. We decided to return to Sofology and sel... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
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Poor copy
Just join the Facebook group - Sofology angry customers. Sofa are not made in UK. Whatever yon order - you’ll get a Temu - Ali baba version of it. If the sofa arrives and you don’t like it refuse or the leather is looking creased refuse it straight away.
October 19, 2025
Reply from Sofology - Cardiff
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Really disapointed
Really disapointed
we had heard great things about sofology and the experience in the store was ok when we ordered our sofa in January. However there were very bad issues wiht our delivery, our sofa was delayed by 2 months form the expected original date and there was no update from sofology, no explanations why it was delayed, I had to always contact them and they kept giving me various dates.
the sofa finally arrived in June and 1 month on, the footstall is falling apart, we barely opened it and you can see its really badly made.
I called them abaout it and they tried twice to have money back (£150 first then £180 whne it cost £500) to keep it! we did not agree to that and now have to wait for another 11 weeks for the footstall, will never buy from there again!
June 2, 2026
Unprompted review
Reply from Sofology - Cardiff
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Reply from Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review!😊
Good customer service in shop
Good customer service in shop. Delivered on time and items built. No issues with product.
February 23, 2026
Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Customer service agent was really…
Customer service agent was really informative and helpful
June 19, 2026
Reply from Sofology - Cardiff
Hi there, thanks for your 5-star review, we really appreciate the feedback!
We found the store layout very good but…
We found the store layout very good but most impressive was the excellent way Jacob dealt with us.
June 18, 2026
Reply from Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
12-week wait…
Transaction very quick, able to access finance easily for 2yrs. Ordered 1 chair and surprised to find out there was a 12-week wait. Hoping it will be worth it!
June 7, 2026
Reply from Sofology - Cardiff
Hi Lisa, thank you for your review. Our furniture is made to order, so sometimes can take a little longer. We're sure you'll love it once it arrives!
Waldorf sofa
We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tired of waiting for the delivery date to come as it took almost 8 weeks. Finally, got satisfied with the product.
April 29, 2026
Reply from Sofology - Cardiff
Hi there, I am very pleased to hear that you are enjoying your new furniture and that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback and we hope to see you in the future!
The lady was knowledgeable about the…
The lady was knowledgeable about the product we were buying and very easy to deal with . No sales pressure relaxed and easy to deal with
June 15, 2026
Reply from Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The service was outstanding and the…
The service was outstanding and the product quality was first class. For once the shopping experience was 10 out of 10.
June 11, 2026
Reply from Sofology - Cardiff
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
In store they were extremely helpful…
In store they were extremely helpful and knowledgeable about the products. Very quick and careful service on delivery. The sofas arrived much earlier than expected which was fantastic.
June 7, 2026
Reply from Sofology - Cardiff
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day!
I was so glad I made the effort to…
I was so glad I made the effort to visit Sofology. I visited around a fortnight ago to peruse the stock and I was very impressed with the standard of quality. The sales people made me very welcome, making me a cup of coffee and helping me pick my sofa. Leigh was so helpful and went through every part of the sale in detail and no question went unanswered.
June 3, 2026
Reply from Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Very informative
Very informative, gave many options .
Pleased with purchases , just hope they are as good as they look - time will tell !
June 1, 2026
Reply from Sofology - Cardiff
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Can’t wait for my sofa to be delivered
Can’t wait for my sofa to be delivered! Visited store on both occasions where staff were friendly and informative without being too pushy!
May 31, 2026
Reply from Sofology - Cardiff
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Happy, but difficult hearing
I enjoyed the experience, the staff were very friendly. I am hard of hearing so I would have preferred an English/Welsh speaking person. Not one in sight.
May 30, 2026
Reply from Sofology - Cardiff
Hi there, thanks for taking the time to leave a 4-star review, we will make sure to pass the feedback on!
Excellent experience
Excellent experience. The salesman was very knowledgeable about the sofas and guided my husband and I through all the different types. Thank you Lee
May 28, 2026
Reply from Sofology - Cardiff
Hi there, thank you for your review. Another great review for Lee, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
No staff asking you what would you like
No staff asking you what would you like
Relaxed atmosphere
May 22, 2026
Reply from Sofology - Cardiff
We are pleased that you think so Mr Griffiths
Reply from Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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