We decided to buy a sofa and Leigh at the Cardiff branch was very knowledgeable and helpful with our selection. We experienced an issue due to an incorrectly recorded phone number leading to delays i... See more
Location
Switch locationUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
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See what reviewers are saying
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... See more
Company replied
Went to sofology in Cardiff today looking for a new suite for the living room and walked out less than an hour later completely satisfied with our purchase of a 3 seater sofa, a 2 seater sofa and a la... See more
Company replied
We were in the process of moving home,so we had gone to Sofology Cardiff a few times.Every time we went we were helped by the sales team in a very professional,helpful and friendly approach.We were a... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, United Kingdom
4.8
Excellent
2K reviews
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Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Leigh. Have a great day 😊
Fabulous service, seamless!
Great experience from the moment I walked in to the moment I left! Dealt with Leigh who was a joy from the very first moment -really helpful, friendly, professional, really knew his stuff and the whole process of ordering was seamless. Fabulous range of sofas - I had previously browsed online so walked in pretty much knowing which one I liked best. Highly recommend.
February 8, 2026
Reply from Sofology - Cardiff
Thank you for choosing sofology!
He was very helpful very knowledgeable…
He was very helpful very knowledgeable and very friendly and understanding
Really helped with making decisions
February 8, 2026
Reply from Sofology - Cardiff
Thank you for choosing sofology!
Good selection of sofas
Good selection of sofas. Absolutely no pressure and no one following you around, allowing you to thoroughly check out each sofa and come to our own decision. The assistant was extremely helpful letting me have swatches to take home. Once decided the assistant explained the process very well. So far so good.
February 7, 2026
Reply from Sofology - Cardiff
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
Terrible service
Terrible service - paid for a sofa in October 25 expected delivery jan 17th have moved the date three times and still no expected date - they won’t refund us - told us we need to pay £900 to cancel - they have had our money for over 4 months and no sofa in sight and won’t give us a penny back
February 6, 2026
Unprompted review
Reply from Sofology - Cardiff
Hi Andrew, please email your order details to social.media.complaints@sofology.co.uk and we will take a look at your order.
Very good service
February 5, 2026
Reply from Sofology - Cardiff
What an amazing review, thank you so much for taking the time to write this 😊
The sales person was very polite and…
The sales person was very polite and helpful in every aspect of the purchase
February 3, 2026
Reply from Sofology - Cardiff
Thank you for taking the time to leave a 5-star review!😊
Helpful friendly staff that were not…
Helpful friendly staff that were not pushy or following you around like other stores. Gave time to browse and were ready to answer any questions.
February 1, 2026
Reply from Sofology - Cardiff
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Friendly , helpful, easy purchase
Friendly, knowledgeable staff. ..not at all pushy . Was assisted by Pamela and Phillip both super helpful.
Beautiful selection of sofas and quick and easy payment options.
February 2, 2026
Reply from Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
I am very satisfied with the whole ordering procedure
Aggy Nowicka was ,very, very helpful.
She made the whole procedure so easy.
She explain the furniture fully.
She demonstrated the rise and lift chair.
I am very satisfied with all her help
Thank You
February 2, 2026
Reply from Sofology - Cardiff
Thank you for this great review Dianne
Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We liked the layout of the store but…
We liked the layout of the store but more importantly, Phillip who dealt with our order was extremely pleasant and easy to chat to. He was very knowledge regarding the products in store, a credit to Sofology!
February 1, 2026
Reply from Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Phillip. Have a great day 😊
Excellent Customer Service and great choice
Great choice of sofas and excellent customer service from the minute we stepped inside the door. Antonella was very attentive but also gave us time and space to look around by ourselves. She was knowledgeable and friendly and gave excellent advice when choosing our sofa. Overall a great experience.
January 28, 2026
Reply from Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
In store experience was brilliant
In store experience was brilliant. Leigh in Newport road store was so helpful and knowledgeable.
February 1, 2026
Reply from Sofology - Cardiff
Hi there, thank you for your review. Another great review for Leigh, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We were made very welcome,the staff are…
We were made very welcome,the staff are very friendly and informative, service was great.
January 31, 2026
Reply from Sofology - Cardiff
Thank you for sharing your experience Philip
Helpful staff no pressure to buy was a…
Helpful staff no pressure to buy was a good experience will be visiting again. A good range of furniture at excellent prices .
January 28, 2026
Reply from Sofology - Cardiff
Thank you for choosing Sofology Margaret!
Jake was great
Jake was great, very efficient service. Made the process smooth, coffee on arrival and super friendly with our 2 year old. Excited for our sofa to arrive!
January 31, 2026
Reply from Sofology - Cardiff
Excited to deliver!
Reply from Sofology - Cardiff
Thank you for choosing Sofology!
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