The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... See more
Company replied
Location
Switch locationUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
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See what reviewers are saying
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... See more
Company replied
We spent ages deciding on the colour and we were going to have and we were given advice and left to make our decision. No hard sell.
Company replied
Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, United Kingdom
4.9
Excellent
2K reviews
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My experience of buying my sofa today…
My experience of buying my sofa today was very good. Scott was very informative and professional. It took me a while to find him to get attention in the store, as he was the only person serving at the time and he was busy elsewhere in the store.
August 20, 2025
Reply from Sofology - Cheltenham
Hi there, thanks for taking the time to leave a 4-star review!
Excellent customer service..we went to…
Excellent customer service..we went to the Rugby store and met Jason who was excellent giving us great customer service in a relaxed friendly manner,we hadn't moved house yet so although chose our settees we didnt purchase at the time ,we went to the cheltenham store a few weeks later and the biggest
surprise was to find the same experience in cheltenham store from Alex ,who again gave excellent customer service in a relaxed friendly manner .....would highly recommend
August 16, 2025
Reply from Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. I would just like to say thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Cheltenham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
First time at Sofology in Cheltenham…
First time at Sofology in Cheltenham and we were not disappointed. We received a warm welcome on entering the store and left to browse at our own pace. The staff were available when needed. We asked a lot of questions to Alexander who was fantastic and helped us a lot with guidance, advice and support with measurements. It was a pleasure to be at this store and we purchased a sofa which we were more than happy with. Thanks for a great experience 😊
August 17, 2025
Reply from Sofology - Cheltenham
Thank you so much for taking the time to share your wonderful experience at Sofology Cheltenham! We are thrilled to hear that you received a warm welcome and enjoyed browsing at your own pace.
Thank you once again for choosing Sofology Cheltenham. We look forward to welcoming you back in the future!
Great service and expert advice with…
Great service and expert advice with what I had asked about
August 13, 2025
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A great selection of sofa's and…
A great selection of sofa's and excellent staff , Dawn was very helpful , knew what she was talking about, very friendly and not pushy.
She is a credit to your team at Cheltenham.
August 14, 2025
Reply from Sofology - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer care
Great customer care , Toby was professional, friendly and patient, a real asset to your team .
August 12, 2025
Reply from Sofology - Cheltenham
Hello, thank you so much for your review. We are so happy to hear this!
James and Scott were so helpful and…
James and Scott were so helpful and knowledgeable about the products. Very easy process and happy with the deal.
August 7, 2025
Reply from Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. I would just like to say thank you for taking the time to give us your feedback
No pressure just let us walk around the…
No pressure just let us walk around the showroom at leisure. Offered to email us with 3 possible choices. Explained clearly what we asked. Eventually returned later in the day and purchased a sofa.
August 9, 2025
Reply from Sofology - Cheltenham
Thank you for your feedback and for leaving a 5 star review.
Reply from Sofology - Cheltenham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
I waited till Friday when it was James…
I waited till Friday when it was James day in as he was very informative & gave me plenty of time to make my mind up.
August 8, 2025
Reply from Sofology - Cheltenham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great service from Dawn & James as well…
Great service from Dawn & James as well as Kris. Very friendly, helpful & informative. Not pushy. All knew their products well and were professional all our discussion.
August 4, 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Both Dawn and Lola were extremely…
Both Dawn and Lola were extremely helpful and patient while we decided on our sofa , making sure we had all the information we needed to make our choice - excellent
August 4, 2025
Reply from Sofology - Cheltenham
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Excellent choice of designs and…
Excellent choice of designs and fabrics. Ordered 2 sofas today, one 6 weeks delivery, the other 12. Feel that 12 weeks is too long but I assume the 6 weeks one is manufactured in the U.K. Assistant was very helpful and knew the product well.
August 4, 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Cheltenham
Hi there, thanks for your 4-star review, we really appreciate the feedback!
Really good knowledge of the products…
Really good knowledge of the products and very friendly
August 1, 2025
Reply from Sofology - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Cheltenham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great experience
Scott was friendly, offered great advice and allowed us the time to discuss and decide without feeling pressured. He talked through everything and answered all questions. It was a great experience and I feel really pleased to have bought my sofa from them.
August 2, 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Toby was excellent and really helpful…
Toby was excellent and really helpful and polite.
August 2, 2025
Reply from Sofology - Cheltenham
Hi there, thanks for your 5-star review, we really appreciate the feedback.
Reply from Sofology - Cheltenham
Thank you for your wonderful review!
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