Sofology - Chester Reviews 

Julia was absolutely fantastic from start to finish and we’re really excited for our sofa to arrive. We have been looking a while and visited other neighbouring competitors and it didn’t feel right with the approach and customer service. However, Julia was amazing, very informative and so helpful that leaves us in no doubt that we have chosen the best sofa for our needs ⭐⭐⭐⭐⭐

Very helpful staff

Brilliant staff, very friendly and knowledgeable made it very simple and straightforward.

Julie was so helpful and answered all of our questions!

Staff very knowledgeable & helpful enabling us to make the right choice
Good range of sofas & fabric choice

Luan was excellant she took her time to explain all options and listened to what we needed she then put all together for a perfect experiance no pressure

The staff were very helpfull without being to pushy for a sale

Daniel from the Chester store was brilliant. Really friendly, articulate and helpful. He’s an asset to your company.

1st time in store and what a amazing experience thank you for leaving us alone to view your stock without the customery harassment from let's not name other stores . When we did ask questions we had a wonderful lady that gave us all the help and knowledge for all your sofas a wonderful pleasant experience that did lead to a sale not me walking out like the other stores .

Had a great experience in store the staff for all your help was Excellent very helpful and informative thank you very much

Sales advisor was friendly, helpful, knowledgeable and not pushy giving us time to look at option before deciding on the one we wanted.

The lady that served me was very good

After waiting patiently for 10 weeks for our sofa to arrive what was delivered in no way resembled the sofa we chose in the show room.
We complained immediately and were told we had to "give it time to settle" we have followed every step of the complaints procedure only to be fobbed off and lied to.
The quality of the sofa is appalling, It is not what we ordered.
Sofology are no longer a quality company, the goods sold are substandard and cheap.
Adding insult to injury Sofology responding on Trustpilot so people are conned into thinking they're actually doing something about our complaint, yet another tactic and not worth the stress, it's now in the hands of our solicitors not an ombudsman working on behalf of Sofology!!

Nathan's knowledge, help and guidance all 5 star.

Found the perfect sofa…. And Nick was the perfect advisor… thanks so much.

Julie at chester greyhound park was very helpful and made us very happy with the purchase that we made

Very good . Very helpful

Great experience all round with salesman Pete very helpful & knowledgeable about the product.

Nic was absolutely fantastic and a pleasure to deal with. She optimises what customer service should look like, as did all the staff in store. No pressure, no hard sales pitch, just great service and great product knowledge. Thank you for all you’re help today Nic

Kind regards Greg and jo

It was great to have a browse around then when we were ready the sales assistant answered my questions. Once I had found the sofa I wanted the salesman was very good, the paperwork was done promptly.