We had two visits to the store. Pete was fantastic on both occasions and helped us find the perfect furniture. Even the manager looked after us and took time out to make drinks. She was also brilliant... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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See what reviewers are saying
Went in having no idea what we wanted, but through the help of a lovely lady we managed to secure the perfect sofa, everyone was friendly and welcoming but not at all pushy or invasive! Couldn’t recom... See more
Company replied
Outstanding as always! This was my 4th purchase from the store! The service I received was outstanding. Luan gave a friendly & genuine welcome. I was feeling a little overwhelmed with how many choi... See more
Company replied
when we arrived at the Chester store we were greeted by John the salesman he guided us through the different sofas we enquired about. Johns knowledge of the different configurations of the suites was... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, United Kingdom
4.8
Excellent
4K reviews
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Excellent service from Rebecca at first…
Excellent service from Rebecca at first then nic
Very helpful from start to finish.
September 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sofa is amazing
The sofa is amazing. Fast delivery and customer service was so friendly and helpful
September 12, 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars Jennifer
Lovely guy very informative and didnt…
Lovely guy very informative and didnt pressure us to buy added bonus he offered us a coffee☺️
September 18, 2026
Reply from Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Purchase of new furniture
We had two visits to the store. Pete was fantastic on both occasions and helped us find the perfect furniture. Even the manager looked after us and took time out to make drinks. She was also brilliant. Thank you to all great experience ❤️❤️❤️
September 19, 2026
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service
Friendly, knowledgeable, staff and an easy process in ordering our sofa once we decided to proceed with our choice.
September 13, 2026
Reply from Sofology - Chester
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Reply from Sofology - Chester
Thank you for awarding us 4 stars John. We hope we can earn that extra star soon 😊
Luan listed to what I wanted and showed…
Luan listed to what I wanted and showed me some options and made the whole process comfortable and simple.
September 14, 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars Julia 😊
It was easy to buy a sofa from sofology…
It was easy to buy a sofa from sofology Chester, they have a great sales team that know how to help you spend your hard earned money!
September 9, 2026
Reply from Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
If at the Sealand branch ask for Phil
Phil couldnt have been more helpful. We had looked and looked till we found the one we wanted. He took us through all the options and we cannot wait for our new sofas
September 12, 2026
Reply from Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Phil. Have a great day 😊
excellent quality and variety of…
excellent quality and variety of options.
special mention to Peter who was quit helpful and very friendly and professional
September 10, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Peter, we will make sure to pass this on! Have a nice day.
Friendly helpful staff
September 10, 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Ease of looking around with out being…
Ease of looking around with out being made to feel rushed. When we needed help the lady we delt with was fantastic and a credit to your company. I think her name was Mrs Davies.
September 9, 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology’s communication has been…
Sofology’s communication has been extremely poor. My delivery date has changed repeatedly with no explanation, and my escalated complaint — which they promised to respond to within 48 hours — has now gone unanswered for a full week.
I set a clear deadline for an update by close of business on 14 September, which was ignored. I followed up again on Monday evening and again this morning, and still received no response.
I have now copied Creation Finance into the correspondence because Sofology have not met their communication obligations or provided any factual update on the status or location of my order.
Very disappointing service so far.
Edit based on Sofology Response… I have been emailing this email address for the last 10 days with no response.
July 26, 2026
Reply from Sofology - Chester
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
The lady that helped me choose my sofa…
The lady that helped me choose my sofa was very good, with a great sales person attitude not pushy and giving me the right information I needed to make my choice
September 2, 2026
Reply from Sofology - Chester
Thank you for this amazing review Ian.
Reply from Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
10/10!!
Went in having no idea what we wanted, but through the help of a lovely lady we managed to secure the perfect sofa, everyone was friendly and welcoming but not at all pushy or invasive! Couldn’t recommend enough, great service from start to finish. We also changed our mind on one of the sofas, so went in the next days and within 5 minutes it was changed and we were on our way again. 10/10!!
August 29, 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
John was amazing - Chester
thank you so much, amazing service and product a great choice of sofas, very professional knowledgeable staff John in particular was super helpful thank you. Can't wait for our new sofas
August 23, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Nothing went wrong so far
Nothing went wrong so far, but I'm not willing to give a review when there is nothing to review.
Ask me again once I'm in receipt of the goods I ordered.
August 23, 2026
Reply from Sofology - Chester
Absolutely, that’s completely understandable 😊 We’ll look forward to hearing from you once your new sofa has arrived. We hope you’ll love it!
Tha man who looked after us.
August 21, 2026
Reply from Sofology - Chester
Hi there, thanks for your 5-star review, we really appreciate the feedback!
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