when we arrived at the Chester store we were greeted by John the salesman he guided us through the different sofas we enquired about. Johns knowledge of the different configurations of the suites was... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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See what reviewers are saying
Phil in the chester shop was brilliant. We had called in a week or two earlier and Phil showed us a range of sofas. We couldnt decide so returned 2 weeks later. Phil remembered us, he was patient wi... See more
Company replied
We had a great experience here after being chased aggressively around another furniture shop we were greeted and advised that staff work on a none commission basis and just to ask if we needed help. O... See more
Company replied
We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, United Kingdom
4.9
Excellent
3K reviews
Asks customers to review
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Good advice and helpful friendly staff
April 11, 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars!
Chester branch.
Chester branch.
Nic (Nicola) sold us 2 sofas today. We spent nearly 3k, more than intended, but delighted with our purchase. Nic was generous with her time, extremely knowledgeable and helpful and made the whole experience relaxed and pleasant. Well done, Nic. Excellent customer service.
April 17, 2026
Unprompted review
Reply from Sofology - Chester
Thank you for awarding us 5 stars!
Excellent patient staff
The lady who helped me work out the right sofa was helpful patient and listened to me as I tried to work out which sofa would fit my space back home.
April 4, 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service and the staff were very…
Great service and the staff were very helpful and friendly
April 7, 2026
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
10/10 experience
The lady who helped with our purchase was brilliant and explained everything extremely well. Fantastic customer service and advice on caring for the material, and overall a pleasant experience
March 18, 2026
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Staff made it enjoyable Jodie.
April 3, 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a review, it's great to hear feedback like this! If there is anything at all we can help with, please let us know.
Excellent help from Pete
Excellent help from Pete, very informative but not pushy. A great experience and looking forward to our couches arriving in June.
April 2, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Pete, we will make sure to pass this on! Have a nice day.
Luan employee at Chester branch…
Luan employee at Chester branch extremely knowledgeable
March 28, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Luan, we will make sure to pass this on! Have a nice day.
Many shops visited for new suite. But finally selected from Sofology at Chester
We have been looking for a new suite for a numbers of months and visited many shops. All were good and staff nice.
However, Sofology at Chester were finally our first choice.
Great range of products. Staff were really good. We delt with Daniel, who really knew his stuff and able to answer all of our questions.
March 26, 2026
Reply from Sofology - Chester
What an amazing review, thank you so much for taking the time to write this 😊
Ive never bought from Sofology before …
Ive never bought from Sofology before but after all the furniture shops we visited in Chester, Sofology had the best range in our opinion.
Staff were very helpful and we didnt feel any pressure (like some shops)
Peter and Julia were amazing.
Can't wait to get our sofas now.
We chose the OSCAR range.
Thank you again
March 19, 2026
Reply from Sofology - Chester
Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
He was very helpful and gave use plenty…good sales man and very helpful
He was very helpful and gave use plenty of time to decide
March 24, 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars :-)
Staff was very patient and took time to…
Staff was very patient and took time to explain the varieties of materials available and detailed information on how to care for the leather.
March 24, 2026
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Was served by Julia when we visited the…
Was served by Julia when we visited the store and she was really friendly & very helpful. She explained the whole process of purchasing the sofa we had our eye on with no pressure at all. We went away to think about it & she’s since helped me step by step in processing the order online. Lovely lady.
March 24, 2026
Reply from Sofology - Chester
Thank you for this amazing review Mrs Egerton!
We dealt with Julia who was…
We dealt with Julia who was helpful,friendly and knowledgeable and once we had made our choice everything was explained to us quickly and efficiently.
March 23, 2026
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Nic was very helpful
Nic was very helpful, around when we had questions but also gave us space to think about what we wanted. When it came to purchasing, Nic ensured we had all the necessary information to make the right choice
March 22, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Nic, we will make sure to pass this on! Have a nice day.
Positive buying experience
Really happy with my experience buying a sofa from Pete, he spent time going through the various options and at no point did I feel pressured. He gave good advice and I feel happy with my decision to purchase.
March 21, 2026
Reply from Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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