I went into the store very quickly after another sofa retailer. And the difference of approach was completely different! Welcoming but not pushy. Then straight away the gent that dealt with us (me, my... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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See what reviewers are saying
Great friendly staff not at all pushy and explained everything thoroughly. After visiting all the other sofa shops in the area sofology felt the easiest and best fit for us
Company replied
Chester branch. Nic (Nicola) sold us 2 sofas today. We spent nearly 3k, more than intended, but delighted with our purchase. Nic was generous with her time, extremely knowledgeable and helpful and m... See more
Company replied
Our experience was great at sofology , talked us through and explained everything also gave us plenty of time to think and have a look around
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, United Kingdom
4.9
Excellent
3K reviews
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Friendly staff
Friendly staff - Julia was very helpful and explained everything to me, I would definitely deal with her again.
March 16, 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Nic was amazing
Nic was amazing, thoroughly recommend sofology and Nic. Staff are friendly and knowledgeable 🤩
March 15, 2026
Reply from Sofology - Chester
Thank you Mr Ellis!
John greeted us when we entered the…
John greeted us when we entered the store and allowed us space to browse and try out different sofas without any pressure. We fell in love with one and he was so helpful talking us through all our options and getting our order placed. I can’t wait to receive our new sofa
March 17, 2026
Unprompted review
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service
Great service, relaxed approach. The store was clean, tidy and inviting. We were greeted on entrance by Luan and she was happy to check in on us and answer all of our questions. When we decided to buy Luan took us through the whole process in great detail and happily answered our questions clearly. Very happy with the order process.
March 12, 2026
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Pleasant Staff
Assistant was very pleasant and offered help when we needed it. We dislike being followed around the store by over eager salespersons so we found it enjoyable to walk around the store in peace.
March 8, 2026
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Staff were very helpful told them what…
Staff were very helpful told them what we wanted and found the sofa we loved ordered the one pointed too
March 12, 2026
Reply from Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Went to the Chester store and was…
Went to the Chester store and was greeted by John who was very helpful, very knowledgeable and friendly, talked through and explained everything and helped us come to our decision. Great experience. Looking forward to our new sofa.
March 10, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Overall a lovely experience
Overall a lovely experience, nice relaxed atmosphere, time to walk around the store with no hard sell.
Julia was amazing, she was so helpful very knowledgeable, informative and also very easy to talk to. The suite I have chosen is exactly what I was looking for.
Thank you Sofology
March 9, 2026
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Chester
Thank you for sharing Rachel!
John the salesman introduced himself in…
John the salesman introduced himself in a friendly manner for us to browse the sofas and then gave us professional advice on the sofa that we had chosen
March 9, 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars Mr Gratton.
We had a very good experience buying…
We had a very good experience buying our new sofa in Chester. John was brilliant, took us through every stage and made sure we were happy before buying! John definitely made a difference with our buying experience!
March 8, 2026
Reply from Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by John. Have a great day 😊
Julie was very helpful and informative
Julie was very helpful and informative. Made the purchase quick and simple. This is my 4th sofa bought from the store in a short space of time to furnish my new home and that is because every member of staff has been helpful without being pushy and seem to really know the products and the delivery procedures well. I don’t think I will ever go anywhere else to be honest it’s a pleasure to shop there.
March 8, 2026
Reply from Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great person to deal with Kirsten no…
Great person to deal with Kirsten no Pressure at all lovely person to deal with
March 8, 2026
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent
Excellent, dealt with Julia in Chester retail park. She was so helpful and made the whole thing an enjoyable experience cant wait for the delivery
March 8, 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Julia, we will make sure to pass this on! Have a nice day.
We were advised by John
We were advised by John. He was helpful without being over powering, which made such a difference to the experience. We don’t feel pounced on as soon as we entered the store. John was pleasant in manner, and this made such a difference, he was amazing.
March 8, 2026
Reply from Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service provided by John and that you found the process hassle-free! Have a great day 😊
Julia and Daniel were both extremely…
Julia and Daniel were both extremely helpful. They understood my needs and my wishes and offered helpful advice to aid my decision The ordering process was fully explained and at no time did I feel pressured. I would highly recommend sofology
March 6, 2026
Reply from Sofology - Chester
Thank you so much for your recommendation.
Reply from Sofology - Chester
Thank you for taking the time to leave a 5-star review!😊
We have been back to the store 3 times…
We have been back to the store 3 times in Chester and each time John has taken time with us.
John was patient and guided us to what sizes we gave him to which settee we could have
100% professional
Thanks John your tops
February 28, 2026
Reply from Sofology - Chester
Thank you for this amazing review Joanne :-)
Reply from Sofology - Chester
Thanks for awarding us 5 stars :-)
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