Sofology - Croydon Reviews 2,827

TrustScore 5 out of 5

4.9

Unit A, 226 Purley Way, CR0 4XG Croydon, GB


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Rated 5 out of 5 stars

The staff are lovely they don’t push a sale; the advise Wioleta gave was amazing my dog loved her. I gave the wrong email address by mistake which effected my application for finance and Kareem the ma... See more

Company replied

Rated 5 out of 5 stars

Really lovely experience at Sofology Croydon! We were able to take our time looking around without feeling rushed or pressured, which was great. When we had questions, Umut (sales person) gave clear a... See more

Company replied

Rated 5 out of 5 stars

Umut was very attentive from the moment we walked in. He was friendly and knowledgeable. Umut was keen to offer lots of options and give space to decide in between. He was the perfect balance of at... See more

Company replied

Rated 5 out of 5 stars

From start to finish, a stress free and laid back process. Gordon who helped us on the day was top notch, very helpful and extremely professional. He explained and took us through everything with... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit A, 226 Purley Way, CR0 4XG, Croydon, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

The staff member was very friendly

The staff member was very friendly. Gave us options and sound advice. Very happy to be a customer of sofology yet again . Thankyou .

September 22, 2025
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Reply from Sofology - Croydon

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Helpful Gordon!

Gordon was very helpful from the onset. He showed us various sofas that was to our liking and left it to our decision to choose. He was friendly and professional and very knowledgeable as he very willingly showed us all of the features in the sofas that we were interested in and guided us in making the right decision.

September 27, 2025
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Reply from Sofology - Croydon

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Excellent quality sofas with good staff…

Excellent quality sofas with good staff to help u decide the purchase.

September 27, 2025
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Reply from Sofology - Croydon

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very knowledgable - thank you Gordon for helping us choose the right sofa for us!

September 26, 2025
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Reply from Sofology - Croydon

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

First-class sales service

Evelina provided a first-class sales service, explaining the relative merits of each of the sofa suites we were interested in and answering knowledgably any questions we raised. The Croydon store showcases a wide range of suites in a pleasing environment and what with Evelina's sales service, it made our buying experience very pleasurable today.

September 26, 2025
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Reply from Sofology - Croydon

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars
Sofology - Croydon logo

Reply from Sofology - Croydon

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

I had a very pleasant experience at the…

I had a very pleasant experience at the store especially service provided by Gordon. He was very understanding, helpful and gave excellent customer service . Because of his service I will visit the store again.

September 21, 2025
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Reply from Sofology - Croydon

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Good range, Good service, no pressure

We went on a Sunday. The parking was easy, the shop wasn't crowded. We were greeted by a women called Amen who gave us the space to look around and helped answer questions. A very good experience overall.

September 21, 2025
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Reply from Sofology - Croydon

What a fantastic review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Comfy affordable sofas

Nice sales rep, didn’t go hard sell at all which went down well.

Sofa is great quality. Sale process was pretty quick. Happy all round and better quality sofas and value for money vs furniture village next door

September 20, 2025
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Reply from Sofology - Croydon

Thank you for this great review :-)

Rated 5 out of 5 stars

Perfect gordon thank you!

Perfect gordon thank you!

September 22, 2025
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Reply from Sofology - Croydon

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Within 40 mins of arriving in store we…

Within 40 mins of arriving in store we had fallen in love and ordered our new sofa. After so many sofas and companies, Sofology Croydon and the team was a breathe of fresh air! Gordon won our business and we are so grateful for his professional help!

September 19, 2025
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Reply from Sofology - Croydon

Thank you so much for taking the time to write this amazing review :-)

Rated 5 out of 5 stars

Very Good service

The salesman made my time in choosing the product I choose and good experience as he was very informative.

September 9, 2025
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Reply from Sofology - Croydon

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Rated 5 out of 5 stars

FABULOUS 👌

Umut is the man. Fantastic guy, no pressure sales, informative, polite. Absolutely fantastic service. Well done.

September 8, 2025
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Reply from Sofology - Croydon

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Gordon is the best

Gordon was so nice helping us today AND last Sunday. Let us take all the time of the world in choosing and helped us so much in measuring the sofas. Even took them apart to show us how it could get into the flat. One of the best if not the best salespersons I’ve ever met.

September 8, 2025
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Reply from Sofology - Croydon

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Large range of sofas

Large range of sofas, in all sizes and colours.
We could browse without being harassed by sales assistants. Ordering was easy, with everything explained well. Thank you Umut :)

September 7, 2025
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Reply from Sofology - Croydon

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Brilliant sales assistant

I had a great experience with sofology ads the sales assistant was fantastic he was very helpful and answered all of my questions which made me feel confident with my purchase

September 2, 2025
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Reply from Sofology - Croydon

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Great service at Croydon Purley Way branch

Our advisor Amen was amazing and made the whole process very smooth. Thank you Amen!

September 7, 2025
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Reply from Sofology - Croydon

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

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