The staff are lovely they don’t push a sale; the advise Wioleta gave was amazing my dog loved her. I gave the wrong email address by mistake which effected my application for finance and Kareem the ma... See more
Company replied
Location
Switch locationUnit A, 226 Purley Way, CR0 4XG Croydon, GB
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See what reviewers are saying
Really lovely experience at Sofology Croydon! We were able to take our time looking around without feeling rushed or pressured, which was great. When we had questions, Umut (sales person) gave clear a... See more
Company replied
From start to finish, a stress free and laid back process. Gordon who helped us on the day was top notch, very helpful and extremely professional. He explained and took us through everything with... See more
Company replied
Umut was very attentive from the moment we walked in. He was friendly and knowledgeable. Umut was keen to offer lots of options and give space to decide in between. He was the perfect balance of at... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, 226 Purley Way, CR0 4XG, Croydon, United Kingdom
4.9
Excellent
3K reviews
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Reply from Sofology - Croydon
Thank you Miss Owen
Excellent customer service and quality of sofas
From start to finish, Umut was there to answer any queries. He took the time to explain the process, Ts&Cs, and was very knowledgable about the sofa we were interested in.
March 2, 2026
Reply from Sofology - Croydon
Thank you for this great review :-)
Very attentive staff made our purchases…
Very attentive staff made our purchases easy
February 25, 2026
Reply from Sofology - Croydon
Thank you for awarding us 5 stars Derek
Wioleta
Wioleta was absolutely amazing and so kind, friendly helpful and knowledgeable about the sofa and all the features.
I am delighted with my purchase.
Thank you so myxg much
February 28, 2026
Reply from Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very good experience
Very good experience, with helpful staff. Wioleta made our experience easy and helped us make the right decision
February 27, 2026
Reply from Sofology - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Was made really welcome and the lady…
Was made really welcome and the lady was really helpful x
February 20, 2026
Reply from Sofology - Croydon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Gordan @croydon store Was a great help
Gordan @croydon store Was a great help, he had great knowledge of the sofa and fabric.
He also told us about the interest free which we took advantage of and placed an order.
Looking forward to receiving our sofa.
Thank you
Mr Broqaj
February 23, 2026
Reply from Sofology - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer service
Gordon was fantastic at helping us pick our sofas - we were also impressed by his Hindi skills!
February 21, 2026
Unprompted review
Reply from Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gordon. Have a great day 😊
Very helpful assistance from Violetta
February 16, 2026
Reply from Sofology - Croydon
Hi there, thank you for your review. Another great review for Violetta, we will make sure to pass this on! Have a nice day.
Custom service was great and Gordon was…
Custom service was great and Gordon was extremely helpful.
February 16, 2026
Reply from Sofology - Croydon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Monica from the Croydon team has been…
Monica from the Croydon team has been so helpful in person, helping me find the best couch for myself. She showed us over 10 couches that I looked up online the day before, given me honest feedback about each of them and did not get annoyed with all my questions! She helped me choose the one I really would love having (The Riviera) and helped me throughout the whole process. I was scared the couch wouldn't fit so I had to go back and measure everything and she was so kind via email as well, helping me and making sure the couch would fit in my apartment by checking the measurements I have given her. Honestly, the whole experience was wonderful because of her and it really helped me not overthink and stress about it as much so thank you!
January 24, 2026
Reply from Sofology - Croydon
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Monica. Thank you for taking the time to leave a review 😊
Very helpful and patient,
February 15, 2026
Reply from Sofology - Croydon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
smoothly simple transaction from start…
smoothly simple transaction from start to finish
February 14, 2026
Reply from Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sofology
On arrival at the store on Purley Way, Umut a member of team greeted us and told us to wander around the store and if we had any questions to come and see him. No pressure. We were able to narrow down our choice to one of two styles, we then returned to the staff member with a list of questions/queries regarding our choice, which he was able to deal with. We then left the store to think and make a decision on the choice of sofa. We returned two days later and completed our purchase.
February 11, 2026
Reply from Sofology - Croydon
Thank you for choosing Sofology!
Umut was very helpful
Umut was very helpful, we came to see the sofa a few weeks before so we could get an idea of sizing before we measured, and he was very helpful with the specific requirements we had.
He followed up post purchase with measurements we required! Thanks again.
February 8, 2026
Reply from Sofology - Croydon
Hi there, thank you for your review. Another great review for Umut, we will make sure to pass this on! Have a nice day.
Salesman very helpful for a good…
Salesman very helpful for a good product.Only thing is he was waiting at store front to sell us something.Would have liked a little more time to have walked round store first.
February 7, 2026
Reply from Sofology - Croydon
Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
We were welcomed in and left alone…
We were welcomed in and left alone until we needed help.........
No pressure....
Not followed
Four different places and sofology was the best....
January 29, 2026
Reply from Sofology - Croydon
Thank you so much for taking the time to share your feedback with us.
Very helpful and knowledgeable
Very helpful and knowledgeable. Helped clarify any confusion I had and helped me with choosing a colour scheme after showing him my decor.
February 7, 2026
Reply from Sofology - Croydon
Thank you so much for taking the time to share your feedback with us.
Reply from Sofology - Croydon
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
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