Good customer service and found what I was looking for. Encouraged to wonder around at my own pace and try different sofas. Ended up buying the first I seen. Salesman was friendly and explained everyt... See more
Company replied
Location
Switch locationUnit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB
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See what reviewers are saying
Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked... See more
Company replied
We ordered online and it was seamless!! We explored the range online, looking at what we liked the look of and visited the store to try out the ones we liked and see the different materials and flex o... See more
Company replied
I had a great experience at Sofology Dundee, thanks to Zee. He was friendly, professional, and made the whole process feel relaxed and easy. I really appreciated that he wasn’t pushy at all—he gave us... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
4.9
Excellent
2K reviews
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Excellent customer service
Delighted with the service we received at Sofology. We were given the time and space to wander the store ourselves, but the team was quick to provide advice and help when we needed it. We felt no pressure to make a purchase. We ordered 4 two-seater sofas and the ordering process was smooth, simple and transparent. Looking forward to receiving the sofas in due course.
January 14, 2026
Reply from Sofology - Dundee
Thank you for this great reiview :-)
Purchasing sofas
Friendly welcome when entering the store put us at ease. So helpful when choosing our sofas. Everything was explained fully about the product. A very good retail experience. Abigail and Karen were very professional
January 13, 2026
Reply from Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice salesman not pushy at all and…
Nice salesman not pushy at all and worked with us. We had been in a few times so we knew what we wanted but needed to work when we wanted delivery. Nothing an issue for him
January 8, 2026
Reply from Sofology - Dundee
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Dundee
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Positive thoughts
Derek was very helpful and explained the process in a friendly and professional manner. We can’t wait to receive our new sofa!
January 12, 2026
Reply from Sofology - Dundee
Hi there, thank you for your review. Another great review for Derek, we will make sure to pass this on! Have a nice day.
Good Selection and Customer Service
Good selection, and customer service was informative although not pressurising.
January 9, 2026
Reply from Sofology - Dundee
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Purchased a new sofa from Brian in the…
Purchased a new sofa from Brian in the Dundee store, liked his relaxed, no hassle approach, he gave us time to think and was knowledgeable and helpful in making sure we made the right choice
January 11, 2026
Reply from Sofology - Dundee
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Dundee
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Great service
Great service from Derek at Dundee store, very informative and friendly, a joy to deal with and would highly recommend
January 11, 2026
Reply from Sofology - Dundee
Thank you so much for your kind words! We're thrilled to hear that you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa and enjoyed your experience with us!
Reply from Sofology - Dundee
Thank you so much for your 5-star review!
Staff member was so helpful
Staff member was so helpful, no stress, pleasure to have used Sofology for our 1st time. Certainly will be back.
Many thanks
January 11, 2026
Reply from Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice helpful staff.
January 8, 2026
Reply from Sofology - Dundee
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Had great service from Stuart…
Had great service from Stuart McDougall. Very nice man and knowledgeable about my purchase etc. would definitely buy from again.
January 10, 2026
Reply from Sofology - Dundee
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Hugely disappointed
Your company too three times my deposit and now have pushed me over my credit limit. This leaves me with an interest payment, has an affect on my credit score and leaves me no money at a time when it is difficult enough after Xmas. This is your issue and has now been 7 days and still unresolved
January 7, 2026
Reply from Sofology - Dundee
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review details.
Fantastic service at Sofology
Fantastic service at Sofology! The gentleman who helped us was extremely helpful, polite, and knowledgeable. He made us feel comfortable, never rushed us, and really listened to what we wanted. Couldn’t have asked for better customer service. I left the shop extremely happy with my purchase.
January 7, 2026
Reply from Sofology - Dundee
We are so pleased to hear that you left our store happy Mrs Penman :-)
Reply from Sofology - Dundee
Thank you for awarding us 5 stars :-)
Excellent service with no hard sell at…
Excellent service with no hard sell at all. Excellent service all round.
January 4, 2026
Reply from Sofology - Dundee
Thank you for awarding us 5 stars :-)
We returned to Sofology in Dundee to…
We returned to Sofology in Dundee to purchase a new sofa. Derek greeted us and spent time discussing the sofa options we had chosen. Derek was very welcoming, friendly and extremely knowledgeable and helpful which gave us peace of mind in choosing the right sofa. The store was very clean & all staff greeted us with a smile - great customer service.
January 3, 2026
Reply from Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Derek. Have a great day 😊
Reply from Sofology - Dundee
Thank you for choosing Sofology :-)
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