Good customer service and found what I was looking for. Encouraged to wonder around at my own pace and try different sofas. Ended up buying the first I seen. Salesman was friendly and explained everyt... See more
Company replied
Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Good customer service and found what I was looking for. Encouraged to wonder around at my own pace and try different sofas. Ended up buying the first I seen. Salesman was friendly and explained everyt... See more
Company replied
Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked... See more
Company replied
We ordered online and it was seamless!! We explored the range online, looking at what we liked the look of and visited the store to try out the ones we liked and see the different materials and flex o... See more
Company replied
I had a great experience at Sofology Dundee, thanks to Zee. He was friendly, professional, and made the whole process feel relaxed and easy. I really appreciated that he wasn’t pushy at all—he gave us... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was a wide range to choose from. The two sales reps who assisted us were extremely helpful and knowledgeable. What I particularly liked was that they weren't too pushy, just explained the options available and let us choose.

Reply from Sofology - Dundee
Derek was great. Didn’t crowd us but was attentive and had the information we needed.

Reply from Sofology - Dundee
Brian was very helpful without being pushie. Very friendly and knowledgeable

Reply from Sofology - Dundee
The staff were friendly, informative and not over bearing. I felt the experience was enjoyable and pleasurable with no pressure to purchase.

Reply from Sofology - Dundee

Reply from Sofology - Dundee
Karen was very helpful and explained everything

Reply from Sofology - Dundee
So simple to order zee explained everything and was so helpful

Reply from Sofology - Dundee
Z was very accommodating and helpful , he even entertained our children whilst we were in store , nothing was an issue and he was very good at recommending what would be suitable for a young family home.

Reply from Sofology - Dundee
Brilliant staff!
Matt made us a lovely coffee and Cameron was so very helpful in us deciding on the model of sofa’s we decided on!!
All in all, excellent shopping experience!😊

Reply from Sofology - Dundee
Brian was incredibly helpful without being pushy. Very friendly and gave us lots of info and time to make a decision.

Reply from Sofology - Dundee
Derek was very helpful and got us a great deal

Reply from Sofology - Dundee
The sales assistant was very friendly, knowledgeable and helpful. Remembered us from a previous visit. Asked relevant questions about what we were looking for and was very patient with us as we asked a lot of questions and wanted to look at multiple options. She showed us lots of fabric swatches, showed us different cushions. She wasn’t pushy.

Reply from Sofology - Dundee
Derek the sales man was very helpful he helped us choose what kind of leather and told us everthing we needed to know

Reply from Sofology - Dundee
I kept Sofology for last coz I knew I would have found what I was looking for. Prices compared to others in some cases are even better.
Can't go anywhere else

Reply from Sofology - Dundee
I wanted to buy a sofa for my new house I wasn't really sure what to get but Kamran really help me, he was very professional and his customer service was amazing, definitely will recommend everyone.

Reply from Sofology - Dundee
Brian was fantastic couldn't do more to help and with difficulties with the system to put my sofa order in phoned me the next day to get it sorted and ordered couldn't recommend enough

Reply from Sofology - Dundee
Just drove to the Dundee branch from Aberdeen and the welcoming and service we were give was outstanding .
Brian served us and helped us to mae the right choice . Can’t fault him or the service

Reply from Sofology - Dundee
Got exactly what we wanted
Without any problems
Kind regards dg

Reply from Sofology - Dundee
This our 4th time purchasing from the Dundee store and they’re always very welcoming and don’t mind our two three year olds running riot in the store while we discuss options

Reply from Sofology - Dundee
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.