Sofology - Dundee Reviews 2,318

TrustScore 5 out of 5

4.9

Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Good customer service and found what I was looking for. Encouraged to wonder around at my own pace and try different sofas. Ended up buying the first I seen. Salesman was friendly and explained everyt... See more

Company replied

Rated 5 out of 5 stars

Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked... See more

Company replied

Rated 5 out of 5 stars

We ordered online and it was seamless!! We explored the range online, looking at what we liked the look of and visited the store to try out the ones we liked and see the different materials and flex o... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Sofology Dundee, thanks to Zee. He was friendly, professional, and made the whole process feel relaxed and easy. I really appreciated that he wasn’t pushy at all—he gave us... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A nice relaxing experience

There was a wide range to choose from. The two sales reps who assisted us were extremely helpful and knowledgeable. What I particularly liked was that they weren't too pushy, just explained the options available and let us choose.

January 4, 2026
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Brian was very helpful without being…

Brian was very helpful without being pushie. Very friendly and knowledgeable

January 4, 2026
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Brian. Have a great day 😊

Rated 5 out of 5 stars

Sofa pleasure

The staff were friendly, informative and not over bearing. I felt the experience was enjoyable and pleasurable with no pressure to purchase.

January 3, 2026
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Friendly and relaxed

Friendly and relaxed sale. Extremely helpful also.

January 3, 2026
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Amazing So simple to order zee explained…

So simple to order zee explained everything and was so helpful

December 31, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊

Rated 5 out of 5 stars

Z was very accommodating and helpful

Z was very accommodating and helpful , he even entertained our children whilst we were in store , nothing was an issue and he was very good at recommending what would be suitable for a young family home.

December 28, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Brilliant staff!

Brilliant staff!
Matt made us a lovely coffee and Cameron was so very helpful in us deciding on the model of sofa’s we decided on!!
All in all, excellent shopping experience!😊

December 31, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Very helpful staff

Brian was incredibly helpful without being pushy. Very friendly and gave us lots of info and time to make a decision.

December 30, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Derek was very helpful and got us a…

Derek was very helpful and got us a great deal

December 30, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

The sales assistant was very friendly

The sales assistant was very friendly, knowledgeable and helpful. Remembered us from a previous visit. Asked relevant questions about what we were looking for and was very patient with us as we asked a lot of questions and wanted to look at multiple options. She showed us lots of fabric swatches, showed us different cushions. She wasn’t pushy.

December 29, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Thank you so much for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Great as always, happy as always

I kept Sofology for last coz I knew I would have found what I was looking for. Prices compared to others in some cases are even better.
Can't go anywhere else

December 29, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Thank you so much for taking the time to share your feedback with us.

Rated 5 out of 5 stars

I wanted to buy a sofa for my new house…

I wanted to buy a sofa for my new house I wasn't really sure what to get but Kamran really help me, he was very professional and his customer service was amazing, definitely will recommend everyone.

December 26, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Thank you for sharing your experience :-)

Rated 5 out of 5 stars

Brian was fantastic couldn't do more to…

Brian was fantastic couldn't do more to help and with difficulties with the system to put my sofa order in phoned me the next day to get it sorted and ordered couldn't recommend enough

December 29, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 5 out of 5 stars

Just drove to the Dundee branch from…


Just drove to the Dundee branch from Aberdeen and the welcoming and service we were give was outstanding .
Brian served us and helped us to mae the right choice . Can’t fault him or the service

December 29, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Got exactly what we wanted

Got exactly what we wanted
Without any problems
Kind regards dg

December 28, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hello, thank you so much for your review. We are so happy to hear this!

Rated 5 out of 5 stars

This our 4th time purchasing from the…

This our 4th time purchasing from the Dundee store and they’re always very welcoming and don’t mind our two three year olds running riot in the store while we discuss options

December 27, 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Thank you so much for your 5-star review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look